We have had monthly preventive service with Terminix for about 2 years for a commercial property. About 2 months ago the tech stopped coming to service our building but the monthly bills still keep coming. I have called several times and they schedule for a time for a new tech with a service manager (Aaron Tamlin) to come out but they have been a no show twice. I have called to cancel service - long hold times with a call center in Las Vegas. Have escalated to speak to a manager and they say the local branch manager Royal DeGroff is going to call but no one does. read more

NO SERVICE, POOR CUSTOMER SERVICE, TOO BIG Was Denied Exclusion Service Already Paid for. Arrogant double standard employees that do not care about customer service. We paid for an exclusion service to cover 2 years till March 31st 2024 ( have the contract and the emails call 910-977-9919 to view ), when we needed the service done on our home on March 8th 2024, they said they CANNOT help us because we had not renewed our service. BUT THE OLDER PAID EXCLUSION SERVICE CONTRACT ENDS IN March 31 2024. Talked to Jeff the manager ( service area code 32824) and 2 corporate individuals and actually he Jeff hang up on me. Talking about he( Jeff) can't be recorded saying that they can't offer the service to me that covered under the old 2year contract ending in March 31 2024. Just to let you know, when you call terminix( +1 (855) 673-5069) , they say that our calls are recorded, lol . It goes for them but not for the customers. They can record us but we can't record them. I basically paid for a 24 months contract for services upfront but they honored only 23 months. That's terminix guys. Be careful with Terminix guys, call me 910 977-9919 to see the contract and the emails for my exclusion service. They wanted us to renew the contract that ends in March 31st 2024, and when we said no, on March 6 2024, they just went ahead and decided not to offer us services ( that are covered till March 31st ) . USE another company, do not mess with them. Like we did . Employees are arrogant, they(terminix) are too big , the left hand does not know what the right hand is doing. NO SERVICE, POOR CUSTOMER SERVICE, TOO BIG read more

I have contracts with Terminix for both termite and pest control. I was told it was time for a whole house inspection and there would be no charge. On July 14 Jose Boveda came out and told me there were squirrels in my attic, there was piss and poop all over, 4 or 5 places they were getting in that needed to be sealed, a one-way door needed to be installed and my attic would need to be disinfected. With a great deal of fear, I paid him $1395. Two days later another Terminix employee came out to do the work and told me my attic was pristine. He saw none of the things Jose had described and I have been trying to get my money back ever since. This is a horrible way to treat a long-term customer, or anybody. read more

Why is terminix taking money from elderly / my grandma paid for their service last year and they keep make appointments with her to inspect and then they are no show / they took a 900 plus dollars and Amanda who answers the phone gives her a hard time . read more

Terminix Sanford has been my extermination company for 21 years. they are very professional and reliable. Bill has been our technician for as long I can remember, helping us with maintaining a house in Florida free of bug infestation. Bill is like family to us, we even have his direct number to call if we see something unusual around or inside the house. He is knowledgeable and always willing to go the extra mile. We wouldn't last this long in the house if Bill was not taking care of it. We highly recommend terminix Sanford as the company to go to take care of your property. The Gilas read more

Although I was unable to move forward with a treatment for yellow jackets due to legal reasons (the nest was not located near my house), I did want to leave a good review. Charles Angove was VERY professional and honest. He arrived early in the morning and on time the day of my appointment. I expressed my concerns about the yellow jackets flying around my front yard bushes. He inspected the area and concluded the nest must be located elsewhere. There was not much he could do for me because it is illegal to kill pollinating insects that are just doing their job in the wild. I appreciated his honesty because my sole reason for contacting Terminix was to eliminate the yellow jackets. Unfortunately, I was at work during his visit and was unable to leave gratuity for his time. If I do need pest control in the future this location will be the first to have my business. It's hard to trust professionals' (usually masked as salesmen) services but I greatly appreciate his honesty. Please consider using this company. read more

This company appears to have moved all of their admin offices to peoples homes. Very confusing. When dealing with my service, I talked with one person in Jacksonville, one person in Kansas City, finally a person in Mississippi, none of which knew much about the specifics of what the service techs actually do. As a result, the service I received was different that what I thought I was getting. Their pest control service is just a name brand, but no better than the service I have been using. I thought by paying more I would get superior service but no dice. And one more thing, their prices appear to be negotiable. I was told by (Ms. Mississippi) that they would meet our existing service price if I kept Terminix. So why didn't they charge me the fair price in the first place? read more

If I could leave zero stars I would. Terminix has the WORST customer service. My family has been dealing with an error ON THEIR END with our payments. Our checks have cleared and we have provided proof from the bank indicating as much. Yet they continue to pester my aunt - who is ill and shouldn't have to waste her precious energy speaking about a problem that was supposedly resolved! I have spoken to several people on the phone on her behalf. I have lost SO much time trying to deal with this company and have seen ZERO results. Just the absolute worst!! Having ants in the garage would be more tolerable than having to deal with this for another day - can't wait to cancel after over 20 years of being their customer. I am currently on YET ANOTHER HOLD while they pretend to handle the problem. UPDATE 1/22/18: I was told that a supervisor would be calling me and we never got the call. HOWEVER the same rude and aggressive "customer service" people have been harassing my family. Clearly terminix is a circus b cause nothing is being resolved. KILL YOUR OWN BUGS DONT CALL THEM ITS NOT WORTH THE HEADACHE. read more

William Leach has been our Service Technician for the past 4 years and he is great. One of the main reason why we continue our pest control contract along with the fact that we have eliminated our pest problem. read more

My Terminex Technician Tim Cira is professional, knowledgeable, and he took the time to answer my questions and explained in detail. Now that is CUSTOMER SERVICE to the max. read more

Where to begin.. We purchased the exclusion package to seal around the bottom of our house. What a waste of 2500.00. They re did it 3 times and it's all falling off. We have had 4 appointments with all 4 no call and no show. if you leave a message, no one ever calls you back. They also set traps in our attic that haven't been checked in over a month. On the plus side Robert, our pest control guy is great. read more

Shane O' is my Terminix Tech. He's punctual, friendly, attentive and takes pride in his job. I love that he makes himself available when need be and with a smile. read more

Jordan was our Terminix Technician. He did an excellent job of explaining the process and what he was going to do to eliminate our pest problem. I had previously used a different company, spent over 300$, and the problem continued, so I decided to give Terminix a try, they guarantee their services 100% or your money back. They came out on Saturday, called the day before to confirm, called that morning to let us know he was arriving. Jordan was on time, answered all our questions, he was very sincere about helping us get rid of our pests! So far everything seems to be under control. We are seeing less and less of our uninvited little friends! The ones we do see, we find are on their last legs! I would highly recommend Terminix! I'll follow up on this post in a few months to update on whether our little buddies left for good and found themselves another home to invade!! No more bugging out for us! I hope!!! read more