Very poor experience this past year with exclusion services through Terminix Rentokil. ~$8k spent, multiple visits here and they still haven't completed the job, I still have mice. They put insulation over top of non-IC rated lights, which created a fire hazard, and I had to fight to get them to do the job properly, which they still haven't done after almost 4 months. Multiple requests for a manager to contact me have been ignored, a job that had specific instructions in the contract was not followed, etc. Also, I let the workers borrow my tin snips to complete the work to fence off some entry points (they were my now passed away father's) and those have gone missing as well. Super frustrating dealing with this company, incompetence all the way down. read more

Terminix did a great job, and didn't overcharge for their service. I was very happy overall.

We called the 800# to have someone come out so I'm not sure what location the technician actually came from. I wanted someone to come and spray because I saw what I think is a roach. Being as proactive as possible. The guy arrived about an hour after the time frame we were given but it seems like the people at the 800# don't communicate to the technicians very well so no big deal. The technician did his thing. He was very professional and nice. He explained step by step what he was doing and why. I would definitely use them again. read more

Canvassing a neighborhood ON a National Holiday? What's is wrong with you? Extremely unprofessional! But good news for your local competition, they are getting all of my companies maintenance agreements! Hope it was worth it! read more

Completely disappointed in Terminix!!! I hired Terminix to perform pest control back in February 2015 and up through June would recommend them but effective today Terminix Corporate (Call Center) completely changed my mind. Here's my story: I have a new tenant in one of my rentals and back over the winter had a tenant move in who moved from Florida. He was a complete idiot and brought cockroaches with him. I hired Terminix to do bi-monthly sprays to stop these pests from taking over the home. They did a good job up through June and the bugs were gone. I was thinking of canceling service but just got busy and didn't cancel. They came out in August and this new tenant met the Terminix guy and asked who pays for the service. He shared that the landlord does and not to worry about it. She called me and shared that the Terminix guy came out and all he did was spray the front flower beds. He didn't go into the house and do a complete spray. Well that prompted me today to call Terminix and share this story. I canceled service but let them know up until August they did a great job and I was pleased with their service but in August they did a substandard job and I do not want to pay for that. The guy offered for Terminix to come out again and spray and I shared no because I was stopping service anyway. They canceled the agreement and was going to hang up on me. I asked "What is the plan for Terminix not doing their job in August? I'd like that refunded." The guy came back and said service is canceled but he cannot refund August. He said he offered for the tech to come out again to do the service over. I shared, "No I don't need the service and would like a refund for Terminix not doing their job right in August." I shared "I have 10 rental homes and I'd like to know that if I were to call on Terminix again that I can trust their services." They guy wouldn't do that and immediately hung up on me after saying "Have a good day" I believe I'm going to call my credit card company and see if there's anything I can do but I'd like for everyone who's interested to know that Terminix should not be used by anyone based on this story. read more

This is the 2nd appointment that TERMINIX has not shown up for. The first was on Monday, June 1st and Scott called me to reschedule stating that they were swamped. I understood and he rescheduled my appointment for today, June 4th 8am-10 am. Today & Monday, my husband took off of work and it is 3pm and no one has shown up to my home. I contacted TERMINIX at approximately 12:30 pm and spoke with Curtis who apologized and then attempted to contact Scott 4xs to no avail. He explained that he was sent to his email so he must have been driving. He explained he was overbooked again today but he should receive my message and immediately return my call. It is now 3:30 pm and I have not received a call or has a technician showed up to my home. This is absolutely unprofessional and extremely inconsiderate of consumers time. As I stated previously my husband had to take off of work for these appointments which means he missed pay for this. I am very disappointed with the 'lack of service' I was provided. read more

I called to have someone come out to look at carpenter ants and give me ideas of what has been chewing through the brick of my home. They scheduled someone to come out between 3-5pm on Sat. and the tech was supposed to call 1/2hr. before coming to my home. I did not receive a call and no one showed up. I called the 1- 800 number and spoke with someone and told them I had been waiting. They put me in touch with Paul Kelly who appeared to be super helpful and schedule someone to come out on Monday. Unfortunately something came up and I called early in the day and rescheduled to Wednesday between 5-7pm again with someone to call me ahead of arriving. I waited until 7pm and again... no one called or showed up. I again called the 1-800 number and the lady who answered the phone said that there was a mix up and my apt had been scheduled for Tues between 9-11 the night before. I asked her why would anyone schedule an appt for that late at night for a tech to look at the outside of their home? She stated that it wasn't her problem that the company is going through some type of computer/software switches and there have been a lot of mix ups lately. That there was nothing she could do to help me. This was 4 hours out of my life waiting and the worst customer service I have ever experienced and I still have to get the problem fixed. read more

My company contacted the 800# on the website to schedule for an inspection at one of our properties. Terminix missed the first appointment scheduled, re-scheduled the appointment for the next morning, that appointment was missed. Then later on that evening someone finally showed up to complete the inspection. We then scheduled with them to complete the treatment, this appointment was then cancelled in their system and they had no idea who cancelled it, but they had already taken the payment from our account the day before the appointment. We then had to reschedule with them for yet another appointment to finally have treatment completed. Hopefully this time they actually show up. Highly disappointed with this company as they were the first one I chose to call as they are such a big company and I really thought they would have handled the situation the best, apparently not! read more

I will never use Terminix again! I have recieved different information each time I've called & was enrolled for services that I never requested nor recieved. This company is not worth the money. After this year contract (which is funny that I never recieved nor signed) is up, I'll be calling Orkin. read more