Terminix Lied About Termites and Made My Dog and Me Sick -- $5,400 Paid, $5,000+ in Damage Warning to homeowners: Terminix misrepresented termite activity to sell an expensive contract, and the insulation and chemicals they installed made both my dog and me sick. I paid $5,400+ to Terminix, and after remediation work and vet bills, the total damage is well over $10,000. Salesperson Wayne Beirola claimed my home had active termite issues and pushed their most expensive service bundle. After the contract was signed, a Terminix technician later admitted there was no termite activity, which was also confirmed by a separate home inspection report. Despite this, you are locked into a 12-month contract that is extremely difficult to cancel. I spent months calling repeatedly just to stop the renewal. The bigger issue came after their work began. Terminix installed insulation and applied chemical treatments that caused serious air quality problems in my home. Both my dog and I became sick. I ultimately had to hire another company to remove all of the insulation Terminix installed and replace it with non-toxic foam insulation, adding thousands in additional costs. Another issue is their termite bait system. The bait stations remain Terminix's property, meaning if you cancel service they remove or disable them. Other pest companies I use install similar systems for about $500 upfront and the stations remain with the home, with no recurring ownership fees. Between the misrepresentation during the sale, the health issues caused by their work, and the extremely difficult cancellation process, this has been one of the worst service experiences I've had. Homeowners should be very cautious before signing anything with Terminix. read more

I do not recommend terminx rodent exclusion service. They claim my house is sealed but they never got rid of the rats

Starts good, but ends in frustration. I originally contacted Terminix back in October, I had squirrels in my attic and walls so I had to get someone out there quick. Terminix looked great on paper, so I gave them a call and someone came out quick. To have everything done, it was almost $9k. Which was basically setting traps in the attic and the crawl space, going under the house to the crawl space and removing all the insulation, spraying it down to remove the smell from the squirrels who had nested down there, and then replacing all the insulation. They also placed down black tarp and blocked all the vents to keep the squirrels coming in. OK, that was steep but I needed to get it done in fear of maybe the squirrels would chew on the electrical wires and make a bigger issue. The sales man was very confident and explained everything to me ( except the interest from the loan I took through their company to pay for everything ) so I said yes. We scheduled a time and a crew came out and got to work. It turned out that they miscalculated the amount of insulation and because I was already quoted one amount they were not going to charge me anymore because of their error. That was great, I thought "OK, nice. They're taking ownership. This was a nice choice." However, when they left, they left so much debris, lint, and trash that I couldn't let me dog out until my sister used our vacuum cleaner to vacuum THE GRASS. A part of me was understanding but another part of me just wished they said something. If my sister didn't go out to check and saw that mess, I could have let my dog out and a possibility of her eating it. Which would have been an expensive vet issue. Let's fast forward now to around the mid to end of January. I had another company come out to check something with my floors. While down there, he told me he noticed that the dryer vent was not connected to either the dryer itself or to a path that leads outside. He also noticed a large amount of insulation left on the far side of the house. After he left, I went into the crawl space and noticed what he was talking about. Lint was now going all crawlspace. I called Terminix after seeing it and the woman told me that they had no opening spots but they will have someone call me to schedule an appointment when it becomes available. OK, weird but sure. I waited 2 business days and no one called me back. I called back Wednesday, spoke to a man who said "Weird, we have Randy scheduled to come to your house Friday but we just don't know what time Friday". I work from home, so it's fine I guess. I confirmed Friday 2/6 and he said yes. Friday came and went, no call no show. Called Saturday and the woman confirmed someone was supposed to be there early around 8AM-10PM on Friday. Since this was now my third time calling, she was going to escalate the call to her supervisor and I would receive a phone call in 24-48 hours. I gave them 2 business days. I worked at a call center, I get how things get hectic. I'm not a complete monster. I called them back today 2/11/2026 and spoke to another female. I gave her my name and address, knowing they were going to ask for it. I mean, it's my fourth time calling about the same thing. Told her I want to speak to a supervisor. She kept trying to de-escalate the call. I explained the situation for the FOURTH TIME and she then asked for my name and address. "I already provided that to you" but gave me an excuse they need to verify the information. She finally placed me on hold and got me to a District type supervisor, and I explained FOR THE FIFTH TIME the situation. Does no one note the account?? The supervisor explained that she couldn't really help me because she's not over my area. What? She said she would send a request out to the branch in my area and that they would contact her back soon. This around 9AM. She then said regardless of what happens, she would call me back at 10:30AM with an update. It's now 11:17AM. Again, I'm not a monster. I worked at a call center. I know things happen, meetings can come up unexpectedly, but I'm about to call a FIFTH TIME and explain the situation a SIXTH TIME. I'm not asking them to completely redo everything. Just remove the insulation your company left and fix the dryer vent. That's it. It will take less than 30 minutes! It honestly feels like they're purposely giving me the run around so I would just do it myself. I will NEVER SUGGEST TERMINIX at this point to ANYONE. This company is quick to get your money but not quick to fix any of their mistakes. read more

Terminix - Supposed to be where the dryer connected - Pest Control Near Me - Atlanta, Georgia

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Tried to start new service. They told me someone would be at my home during a window - but NO.... The sales side just requested the appointment, but the service side didn't agree to it. After 25 minutes on the phone, I found all this out and cancelled my service. read more

This company is horrible, despite the fact that the individual customer service representatives are polite and professional. Unfortunately, the way Terminix operates makes it an extremely frustrating company to deal with. First, billing is a mess. If you call in, you are often offered a lower price than what appears on the invoice, which shows how inconsistent and inflated their pricing is. They constantly push autopay, additional services, or paying a full year upfront with "discounts" (for example, $200 off), which only highlights how much they overprice services to begin with. I do not want to prepay for services I haven't yet received. Second, the constant calls and letters are excessive. I receive repeated calls trying to upsell more services, and I've received letters stating my account is overdue and headed to collections before I've even received the monthly invoice. This is stressful and completely unacceptable. The worst part, however, is how difficult they make it to cancel. I spent over 30 minutes on the phone just trying to terminate service, giving all my information, only to be told I had to be transferred again to another department. When you try to cancel, you are forced to listen to additional sales pitches and retention offers. It's clear that customer service representatives are required to follow a scripted process before cancellation, which feels less like customer service and more like harassment of customers who are simply trying to end service. On top of that, Terminix uses bait station retrieval as another delay tactic, claiming cancellation cannot be finalized until an appointment is scheduled to remove equipment. This adds another layer of inconvenience and creates unnecessary delays, during which billing can continue. There are literally hundreds of pest control companies that do not operate this way. Do yourself a favor and choose anyone but Terminix. read more

Terminix does not show up for appointments. Scheduled annual termite inspection for 3/10. Terminix did not show up. Rescheduled for 3/12. Terminix claimed they needed to reschedule for 3/13. Inspection was scheduled for 10-12. At 11:30AM the technician called and cancelled. We contacted Terminix immediately and they scheduled another tech for 3-5PM that day. At 4:15PM we contacted Terminix to get an ETA and was told they had no record of our appointment. After investigation "Daniel" determined that we were indeed on the schedule for a general inspection -- not the annual termite inspection (despite the fact that was what we had requested and received the service the last two years prior in March/April). Ultimately, extremely poor service. Explore other options. read more

I had an exterminator come out to my home in flowery branch, ga for insect resolution and then another terminx guy was supposed to come to do an overall inspection. The guy that came out for the insects sprayed the window ledge and in some instances sprayed my walls below. instead of using a narrow angle spray, the person used a wide angle which affected my walls. Now I have to clean the walls. What kind of exterminator is that? The other person was supposed to come today to do an overall inspection. He called me and said he was at my door at my old home in Maryland. Both appointments was made at the same time. What idiots!! I am definitely canceling my service. read more

Terminix technician appears stupid & did a very messy unprofessional attempt at servicing the yard for pest. They lie about the invoices also. I would not hire Terminix. Hire Truly Nolan, Mayday Pest Control or Bulwark Exterminating. They are way better than Terminix. read more

I paid $1200 for EXCURSION SERVICES. I Have BATS NESTING IN MY ROOF. 2024 - I HAD EXCURSION COVERAGE A technician came out and confirmed that the bats are roosting on the outside of my roof. He told me that he would send someone out to resolve and seal the area that he saw was causing the issue. It has been a year and the issue still remains. 2025 - DID NOT RENEW (NO RESOLVE) The issue was NEVER RESOLVED. I just needed the holes blocked... NO FIX . The engineer said he will send someone out to plug the entrance... But that has NEVER HAPPENED. AND NOW MY COVERAGE HAS RAN OUT AND NO RESPONSE FROM TERMINEX.... NORMAL BS I have called and I have been ignored by you company. I just need this BAT SITUATION RESOLVED as you promised. Call if you can resolve this ISSUE KINDLY T MOORE read more

Called to make an inquiry (wish I had looked here first) and they insisted on taking down my entire information before giving me a quote which ended up being 4x what I currently pay. Needless to say I told them that they were too expensive and please kindly remove my info. Imagine my surprise when I get a call the very next morning from someone at the company saying they are on the way for an inspection. I called and told them of the shady business practice and asked once again for my info to be removed and was told they couldn't do that. First company in America that does not allow you to have control of your data and a request for your information be removed be denied. I will be taking this further but buyer beware. read more

I give them five stars because of the representative that came to see me. His name is Sammy. He treated me and my home with the utmost respect. I truly appreciate his service. Reach out to him if you really want good service. read more

Terminix - Pest Control Near Me - Atlanta, Georgia

I called Terminix to schedule a termite inspection and was quoted "free services"--not once, but twice. My appointment was set for Friday. However, on Thursday, I received a call from the inspector, James, who informed me that the service would actually cost $325. He said he'd try to escalate the issue, but ultimately there was "nothing he could do." He asked if I still wanted the appointment--I reluctantly agreed. Not trusting the inconsistency, I called Terminix again to confirm. After explaining the services I needed a second time, I was again quoted "FREE SERVICES." I asked the agent to speak directly with James to resolve the discrepancy. James explained to the agent why the inspection wasn't free, and the agent admitted, "I should have asked more follow-up questions." That's already unacceptable. But here's where it gets even worse. Friday arrives. My scheduled inspection window is 10:00 AM-12:00 PM. By 10:30, I hadn't heard anything, so I called James. No answer--just voicemail. I left a message. By 11:08, still no response, so I called Terminix customer service. The agent confirmed my appointment was active and said a different technician, Jeffrey, would now be coming. Jeffrey called and immediately tried to reschedule, even though I had already confirmed this appointment three separate times. I explained that rescheduling wasn't an option--my buyer and I were up against a due diligence deadline. He agreed to come but quoted me $400-$500, verbatim. When I asked why I was now getting a different price again, his response was: "James' price is James' price. My price is $400-$500 because we don't have the availability." What kind of business logic is that? He literally said he was available, but didn't want to come unless I paid more. Unbelievable. Both James and Jeffrey were rude, unprofessional, and frankly, they acted like they were doing me a favor just by answering the phone. After all this, my buyer and I are scrambling to meet our due diligence deadline, and I'm left completely disappointed and disgusted. Terminix is disorganized, deceptive, and not worth your time or money. Save yourself the stress and go with any other company. DO NOT EVER BOOK WITH TERMINIX. read more

Did not get the service agreed upon when scheduling the appointment. Spent over 150 bucks on a 5-10 minute visit. Did not spray perimeter of house as I was told would happen. Did not address the main problem of carpenter ants which I was told would be taken care of. Tech just sprayed dead ants on the floor. And partially sprayed perimeter (only doorways). Frustrating. Will not be recommending Terminix to my colleagues. Going with a different service and cancelling Terminix. read more

Stay away from Terminix serving Gwinnett County GA. They are the worst. Cost was over $1300 for a contract for rodents. Having problems getting them to respond. In the meantime, rat keeps chewing on appliances. I've asked for a refund and cancellation and they never seem to do it. I've asked for a copy of my contract and I haven't received anything. They are not worth the cost! read more

This is the worst place ever they lie deflect and cover up Sammy the branch manager in my area covers for his tech James that lied about coming to my business we have 21 camera and I own the business next door no one ever came then they came out tracked red dirt all over my restaurant they lack knowledge of any pest control I had termite issue they have no sense or urgency everyone in the call center lies and covers for this company they drilled holes in front of my business they didn't clean up but most importantly we still have termites after paying $1259.99 upfront in full he signed me up for outside service but the termites were inside I will be reaching out to consumer affairs as well as the BBB the branch manager Sammy called back the same day and gave no explanation of this lack of service I advised this service would be canceled and he said fine and hung up the phone this place should never ever be consider for any type of pest control the lack quality customer service and knowledge of this business read more

Stay away from Terminix. They have a great sales people and those who answer the phone but the service stinks. After paying $1500 they have not shown up for the follow up and I do not believe that the guarantee is worth the paper that is printed on. Terrance is the sales person and he can sell. I am thankful that I did not let them do the insulation. Ive call 3 times and I get a pleasant person telling me that they are writing the manager and then nothing. I wish I could give minus stars read more

I've used Terminex for several years, but buyer beware. I recently sold my house and escrow sent them the check for the balance do for the year on my Termite bond. A manager from Terminex informed me back in January that they received the check, but the still charge my card monthly. It's been 4 months and they continue to fix the issues. They will take your money even when you no longer have service with them. It's safer to go with another company read more

I contracted Terminix for a full rodent exclusion at $1800. They did half the work and then disappeared. I was unable to get in touch with anyone beyond a phone operator for weeks despite them telling me it would be one week until my first check-in. I ended up contracting another local company to do the work and doing a charge back on my card. Absolute scam. read more

Wow!!! The worst service I have ever gotten! I have been a customer for over two years paying about seventy dollars a month. I work at home, so I can be flexible with times for treatments. The problem is I started to notice the "tech" that was treating my house would always come multiple hours late and would never address any issues I brought up. Most of the time he would show up late and leave within 15-20 minutes. I then called a supervisor who told me they would get another "tech", however the soonest appointment they could book was two weeks out. I thought to my self "no way this person would care less than the last one". To my surprise! He didn't care at all... he was early, but wouldn't address any of my issues and left within 15-20 minutes. This is the behavior of all "techs" at Terminex. If you are looking for a reliable pest control service, choose local. read more

TERRIBLE! Save your money and time. They never show up but will mark that they did, this happened several times. I had called 3 times and a manager has yet to reach out as promised. I even confirmed the local manager for Atlanta (Allen) was emailed but I have yet to hear back from anyone. Even the few times they did come out it was never within the appointment window time which is frustrating. What is the point of scheduling with them if they do not follow it or call you to update you? I canceled my membership after 5 months and plan to go with someone else. read more

This is single-handily the shadiest company I have ever witnessed. They snuck on tons of charges for stuff we were adamant about NOT purchasing. They continued to charge us for these requests. They will not answer a phone call. We call every day to resolve the issue and have been told for weeks that will get back to us within 24-48 hours. Only to NEVER receive a call. They bank on taking advantage of the customer, sneaking charges on to the account for faulty services, and then make it impossible to get in-contact with. Save your money and time. read more

If there was a zero star, that is what i would like to give Terminix. Terminix has presented as a professional scammer and the shadiest company i have ever dealt with. services are scheduled knowing fully well that these technicians will not show up and when you call them back all they want to do is re-schedule. A scheme that will keep them charging you for non performance of service. I can't deal with no-shows for services requested. read more

Terminix sent a POST CARD renewal notice for our pest control including the renewal date, quarterly payment, service address, customer number & our sales agreement number! And, a reminder to give them 30 days notice along with an 800 number if we want to terminate our contract. Their lack of respect & concern over customer privacy is unacceptable! And 30 days notice, why? So they have time to share more about their customer?? Their customer service has been declining over the past few years resulting in a lot of effort on our part to make sure we get what we pay for. Now this disgusting lack of respect for their customer privacy! They need to remember they aren't the only provider in the area! read more

False information. The inspector came out to inspect the home and said "Yep, that's termite damage. But we can't help, too much damage, sorry" So, you say we have termites but can't even help? I thought you were a termite company?? I got more opinions. Turns out we don't even have termites and it wasn't termite damage, it was water damage. The guy couldn't even tell the difference? He was barely down there 5 minutes and left so quickly. BS. Get better inspectors who know what they're doing. read more

Service request, roach control. Quality, after three month cannot see any difference or reduction in infestation. Value, paid in full prior to service. Service did not work. They did not show up for the last three appointment.' DO NOT USE!!!! read more

Is there a "no star" option? Do NOT use the Terminix Exclusion Contract because you will be throwing your money away. We have had an Exclusion Contract for 5 years, and now when we need them (there are actually squirrels IN MY HOUSE), they will NOT provide service. I have been making calls since OCTOBER (now 5 months), and the squirrels have eaten through rafters, some have died in the walls (I've killed over 100 flies). After MANY calls, a technician arrived WITHOUT A LADDER!!! He said he would come back with someone who could hold the ladder but never did. When you call, you only get a remote person who "puts in a request to the local office". I don't even know what to do now except hire another company to get rid of the pests. read more

Terminix of Norcross, GA did not complete tasks they were hired to do. They did not install a French drain, install a working sump pump, remove debris from under the house and disinfect. I have tried over and over to work with them. They are not responding and refuse to give refund for services not rendered. Avoid this company! read more

I wish I could give 0 stars Brandon Haynes the Clayton county technician for zip code 30281, missed 3 appointments 06/19/23, 06/22/23 and 06/30/23, not only did I watch him pass my address until the link expired, but he also blocked my number from being able to reach him to ask about a ETA! I called the customer service line they sent him multiple messages to reach out to me, call me and NOTHING, I had to cancel my service because nothing was getting done and they also told me since he was technician for my area requesting a different one would be too much of a hassle and they would rather reschedule, the customer service is terrible, telling me I can not speak with a supervisor, I can't call corporate either, it's terrible and then on top of that telling me it won't be a guarantee that I'll get my money back, when I didn't even receive the service 3x in a row! read more

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DO NOT USE THIS COMPANY!!!!! This is literally the worst service I have ever attempted to use. They were unorganized, the technicians were extremely rude(literally fighting with people on the phone in front of us and being outright rude throughout entire service request) refusing to retreat for powder beetles after they treated and it didn't work, not inspecting parts of our home where we later found issues and had to get them fixed by a whole other company and lost tons of money on repairs, never getting anyone to call us back and figure it out, showing up unexpectedly and not even knowing other technicians had been by, keeping us on hold for up to an hour, trying to loop us into continuing to pay even when we have called and requested to cancel on multiple occasions.....the list goes on. I don't even know how its possible for a company to function this egregiously unless they are trying very hard to do the worst job possible. Please find another company-preferably a family owned or small business where they actually care about more than charging you over and over and squeezing every dime they can out of you. read more

Terminix is a joke of a company. They will increase your rates without warning and will consistently send you bills and refuse to cancel your account when requested. I would not recommend this company to anyone. read more

Canceled my appointment all morning and no one never showed up, called and they talking about some one called. Which was a lie I told them I've been comfirming my appointments for the best several days. I'll take my business elsewhere I would advise anyone Terminix is an absolute NO read more

Terminix - Pest Control Near Me - Atlanta, Georgia

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This company just can't seem to get their own internal communication right. I was given a 3-5pm window for an initial inspection, and the guy showed up at 1pm, when I wasn't home. I gave them another shot and rescheduled for two days later, but that person decided to call to confirm again two hours prior to the scheduled time (I had already confirmed the appointment). I was not near my phone to respond to the call, so the inspector just decided not to show up. WTF Terminix? read more

What happens when you trap moisture and organic material in a plastic container and let it sit in a warm environment? It grows mold. That's what Terminix did to my crawlspace. I bought my house in July. The hvac doesn't go to the basement and I hated the dingy crawlspace, so when the Terminix inspector told me I should do something about the moisture to PREVENT any damages, I asked about encapsulation. He recommended it. I was told they first disinfect the joists under the floors to remove any mold spores that may be there (though there were none visible), then they put the vapor barrier on the walls and floor and install a dehumidifier to remove any other moisture from the air. Unfortunately, the technicians didn't bring a hose long enough to route the dehumidifier outside so they buried the hose in the ground and said it was fine but they would be back with a new one. They never came back. The hose filled up with water because the ground was too hard and the dehumidifier stopped removing moisture. Two months later I start smelling a strong musty smell in my kitchen. I have a mold inspector come out and he asked if I had a crawlspace. I told him it was encapsulated and there was a dehumidifier but he looked anyway. As soon as we opened the door to the crawlspace you could smell it and see it very clearly. The humidity was high. And the hose was completely filled with water. I spent $4000 on mold remediation. Termix now claims the mold was all there before the encapsulation so it's not their problem. They said mold does not grow that quickly, so it must have already been there. That's incorrect and it was not there prior. I had a third party home inspection before buying the house, I was in the crawlspace myself, a Terminix inspector was in the crawlspace ( pointed out moisture but said there were no damages at that point), and two Terminix technicians were there who made no mention of the mold. Since they were supposed to disinfect the joists. You'd think they would mention it before encapsulating it if it were there but it was not. The service was supposed to remove and prevent moisture and prevent wood rot and mold but it FAILED to do so. I want a refund for the encapsulation services. I'm not even asking for the remediation cost but they underperformed in their services and I want a refund. I've also had to harass them to get a new hose routed outside, they came three times before they had the right hose or tools. They don't want to deal with the issue so it took MULTIPLE emails and calls before I even got a call back from a manager. I was told many times I'd be called back within an hour or two hours and never was. I will continue to seek a refund for the services and I'll be canceling my pest control with them as well. read more

Terminix - Mold growth AFTER encapsulation - Pest Control Near Me - Atlanta, Georgia

We are selling our house, so we needed a WDIR (termite letter) for closing. We were told we would have it last Thursday (6 days ago; the day the inspection occurred). We still have not received what the Terminix employee promised. Yesterday he said we would have it yesterday. He has not kept his word. We paid $900 and have not received what we were promised. read more

A the annual termite inspection was to take place today (2/21/24) from 8am to 10am. They were a no show. I find out that without notifying me, they changed the inspection to 2/29/24. Terrible service. read more

Their customer service is pathetic. I called about squirrels in my attic. They failed to show for their appointment claiming Roberto was double booked. It took two weeks to came out and get rid of the squirrels and tighten up the house to prevent them from getting in. The day after they were here, the squirrels are still in the attic and are now trapped in. They will not return my calls. It is not possible to contact local office directly. It goes to a national call center that tells me it will be 2 weeks before they can come back. I am disputing the credit card fee since they did not resolve the issue. read more

They charged $2,000 for a service they never completed. I had to hire another company. I've spoken to a manager but still no refund, no update. They're the worst. If I could give negative stars they would get that. I'm this economy $2,000 is not something to be wasted. read more

I received a visit from Joey today. I called Terminix yesterday and was able to meet Joey the next day, which was great. He walked through the different options and plans. Overall, Terminix is responsive so far and I agreed to start a treatment with this company! read more

If I could give a -99 I would! Tetminix is HORRIBLE!! They make appointments and don't show or call to say the can't make it. I paid $1100 for an exclusion plan for rodents in my crawl space and attic. Sad to say after a year eith them I'm STILL at square 1. They initially came and set traps and caught several, but after a month they have been NO CALL NO SHOW..I have scheduled at least 5 appointments and no one ever shows up. You can NOT speak with a supervisor, or anyone of authority. Piss poor service, they take your money but does NOT provide good service! read more

Don't do it! I just bought my first property and learned the hard way. Terminix is horrible!! Don't do it!! The will stick you with contracts that make no sense and are not worth the money. You've been warned. Thieves!!! The 1 star is for the tech that comes out. Robert, he's a very nice guy. read more