Unresponsive untruthful, unprofessional and uncaring. Mistake dealing with these people. spent…read morelots of $$$,,and they can care less about any issues once they get paid. Really terrible customer service.

I was working closely with folks at ProSource on the selection of finish materials for the…read morerenovations of our master and guest bathrooms and they recommended I reach out to Feguson Showroom for expert assistance in selection the fixtures and accessories I would need. After I left ProSource, I drove over to the Ferguson Showroom for a look. First impression: I don't recall seeing any other customers in the Showroom when I arrived. Nobody was at the reception desk at the time I arrived, so I walked around hoping the receptionist returned. There were 2 Showroom Reps typing away on their respective computers, but neither one acknowledged me or inquired as to whether I needed assistance. Eventually, I asked one of the ladies if "there was somebody to assist me", as I wanted to inquire how to get started selecting fixtures. Basically, you're invisible inside the Showroom without an appointment. Lesson learned. By this time the Receptionist had returned, and I made an appointment and for the next day. An awkward start to be sure. The next day, with my appointment, I became totally visible to everyone in the Showroom. And I feel like I received expert assistance selecting and ordering my fixtures. A little over $7,000 later, I left feeling much better about my Ferguson experience. The good feeling was temporary, and it never returned. Here's the "bottom line" for any retail customer who's interested in purchasing fixtures at Feguson: You cannot rely upon them. They just seem too big and bureaucratic to effectively deal with a small $7,000 order. The fulfillment guys in the warehouse that coordinate delivery didn't seem to have a basic understanding of how a contruction project works. To my complete frustration, I was notified by email on the day my Contractor was scheduled to pick-up my order that several fixtures did not arrive - the day of pickup!! This totally stripped my ability to make substitute selections and immediately placed my project into a delay. I had to become the "squeaky wheel", constantly reaching out to my Showroom Rep. for any delivery news. To be sure, in the beginning she seemed genuinely interested in helping me get my missing fixtures. She was successful in finding a couple, and they trickled-in a nano-second before they were ready to get installed. But she soon seemed to weary over dealing with the missing fixtures - eventually blaming the delays on Delta. The last straw was when she recommended that I try to find the missing fixtures I needed on Amazon or Home Depot - can you imagine my frustration?!?!? I found the fixtures I needed online, placed my order, and two of them actually arrived the next day! The third missing fixture is scheduled to be delivered in four more days. Ferguson had no idea when, or if, their stuff was ever going to show-up - unbelievable! It's not Delta - it's Ferguson! Unless you're a multifamily residential developer that specifies enough plumbing fixtures to need a couple Ferguson semi-trailers to store your stuff on your construction site, I recommend a "Hard Pass" on using Ferguson for your project. Ferguson is simply too big and bureaucratic to effectively serve small projects and homeowners. They only thing Ferguson performed promptly was processing my partial refund for the fixtures that I was forced to find elsewhere - but I'm pretty sure that was only because they understood how annoyed I was! Ferguson, without a doubt, is one the most frustrating companies I've ever worked with - totally inconsistent and completely unreliable. Proceed with caution! Edit to Add (Jan 16, 2023): One of the telltale signs that an organization is too big and bureaucratic is that their employees are well-trained in the art of "company speak". In essence, telling their customers one thing (for public show) and doing another (because organizational culture is phony). The individual from Ferguson who wrote their response to my original review is the Area Sales Manager for Ferguson. No follow-up ever took place. Her comments leave the reader with the impression Ferguson has a customer-focused culture, when they do not. As I wrote above, "You cannot rely upon them", and this is a terrific real-life example of just that. Proceed with caution.

Hired them for kitchen backsplash. Pricing was competitive. Very timely, working me in before…read moreThanksgiving. Joe and Robert are true craftsmen and did a fabulous job on a very demanding tile job. Just enough material for no mistakes, and they produced. Very and happy, and highly recommend.

Joseph and Robert did a fantastic job renovating our shower at a reasonable price. It turned out…read morejust the way we wanted it. We'll be sure to call them if we have another project.

Follow up Post: We began our Kitchen /Floors remodel on the…read morefirst floor of our home 3/22 and signed contracts with S&W 9/21 we initially had several Issues from careless outside contractors that either were no shows, showed up and never did or finished the jobs. We had our brand new refrigerator scratched and never mounted correctly so the whole back panel froze and we never even got to use the ice cube maker. As Frustrating as the whole process was we had one person in the company who kept pulling through for us every time there was an issue which also included orchestrating our brand new floors needing to be ripped out and replaced due to a manufacturing recall. Although the remodel started out rough mostly due to the lack of tradesman wanting to work and do the jobs they were hired to do which seems to be quiet norm here in Brevard county. Justin Crump who I believe was procurement with S&w when we initially met and he ordered the new refrigerator doors got the entire job mot only done but went over and beyond to make sure we were happy which eventually resulted in bringing out a Finishing Crew to do our final punch list and replaced our refrigerator when the doors the second time around were not installed correctly again. Thankfully there were still some great employees that made it all come together. The Kirby's

I love my new dream kitchen.Deanna was my kitchen designer.She was very help full ,and a pleasure…read moreto work with.Kevin Lynch was the project manager. He was fantastic.I appreciate the way he took care of everything.All the contractor's,he hired ,where very professional.And there work was outstanding.I highly recommend S&W .

This Best Buy is in a convenient part of town, clean, well-organized, and has an extremely friendly…read moresales staff. However. I have found more often than not that the employees here don't really know their products well, or they make up facts about their products out of ignorance. Yes, the prices here are decent, but I almost always have to do extensive background research here on the computers I want to buy, just so I don't become misinformed or fooled by the sales staff here. I don't know whether they're doing it deliberately to fool people, or if the staff genuinely just doesn't know anything about techology... at least they're nice? Also, their customer service is absolutely terrible. Every time I've taken my computer there, no one has ever been able to help me or guide me to a proper solution / place to go to fix my stuff. ...I was also once trying to return a DVD here I received for my birthday that I know for a fact was purchased at this Best Buy, and they denied that it was bought here and wouldn't take the DVD back. what...?

Pro's Friendly…read morestaff Great selection of inventory Great location Installation department manager very knowledgeable Taxes 6.5% (not 9.5% like King County Washington... what a difference, not the fault of the King County store, but a bonus for the Melbourne store) Clean store Bigger than any of the Washington BB I have visited thus far Friendly mobile department Midnight and special event sales (Black Friday) organized and items in stock as advertised. Con's Some of the employees weren't the best to deal with. Not really big on price matching (unlike King County stores) Installation department was small for such a big store Summary: I really enjoyed shopping at this Best Buy. I became a regular, people knew who I was and what I was looking for and when I would come in they could tell me if they had what it was I was looking for. I was able to grab a flyer every Sunday and was able to find most of the electronic items I was interested in and some that I wasn't. If you are in the area and looking for a well stocked, well run and organized store that is clean and friendly, I would definitely recommend this one. The nearest Best Buy to this one was in Orlando and about 70 miles from this location, so what they didn't have, they could get from the Orlando location and have it for you within a matter of days.

I hired Kitchens by Design to remodel my kitchen and to install a new range hood in my kitchen, and…read moreit was an absolute disaster. The technicians showed up late if at all and barely working longer than 3 hours, rushed through the job without properly securing anything, and left in a hurry. Literally minutes after they drove away, the entire hood started sagging and the ductwork came crashing down, dangling like a sad snake from the wall. The image speaks for itself--shoddy brackets, exposed foil tape failing everywhere, and holes in the drywall that look like they were punched by amateurs. Now my kitchen is a mess, with potential fire hazards from the poor venting, and I have to pay someone else to fix their incompetence. Avoid this company at all costs; they're unprofessional, careless, and clearly don't care about quality or safety. Zero stars if I could!

What a great experience I had with Kitchens by Design! From the moment I walked into their…read morebeautiful showroom to the finished product. It is a first class operation all the way around. I consider myself to be very picky when it comes to what I expect from work performed for me. And they far exceeded every expectation I had. I will be telling everyone I know about what a great job they did for me. Everything I asked for they were able to accomplish, on budget and on time. Which is very rare these days. Keep up the great work guys!!!

My condo was completely renovated 6 months ago before the COVID pandemic. I consider myself blessed…read moreto have a beautiful new home for the "Stay at home order". Sam was recommended to us by another contractor that was backed up with work & we wanted to complete our job ASAP. We lucked out as I was able to get a quick fair quote for the job. Superb Kitchen & Bath is a local business and is family ran; So we went with it. We have no regrets. Sam and his workers were all very professional, polite and dependable. Sam is easy to work with and I was able to make several changes as long as I gave advance notice. I definitely recommend Superb Kitchen & Bath for any home renovations.

Sam and his crew redid all three of my bathrooms. Outstanding job by his entire crew ( removal…read morecrew, tile guys, plumbers, drywall guys, electrician, cabinet guys and countertop crew). The underlying request from all workers was, "Are you happy with my work?" My answer, "YES." My bathrooms came out just as I wanted. Thanks Sam for synchronizing the workers. No time was wasted.

After being scammed by a contractor we were very skeptical to choose a company. Junior put us at…read moreease and gave us amazing ideas on the design. He really thinks outside the box. He has a full in house crew so we didn't have to deal with subcontractors. I love how meticulous and detailed his crew was; I'm in love with my kitchen. I rate them 20 out of 10 because Junior was great with communication through out the whole project.

Did an amazing job on our new kitchen! It's good quality stuff for a great price! I would recommend…read morethem to anyone who's looking for a new kitchen or bath.

Clermont Kitchen and Bath did our three bathrooms, and they turned out beautiful. Jessica worked…read morewith me on the layout and materials. She was very patient and accommodating as I asked many questions and made changes regularly. She did not try and push me to purchase any specific products or to get started. When we were ready so were they. The contractors, Omar Flores & Alejandro Borges from Atlas Remodeling came out and were fantastic! They were knowledgeable, friendly, reliable and meticulous in their work. I can't say enough good things about them and Clermont Kitchens and Bath. We will definitely use them again for any future remodeling needs.

They have yet to complete repairs following cabinet installation (full kitchen). Their contractor…read moredamaged our new range cooktop and still have not replaced it!!! It has now been over 6months!!! I'm now seeking legal action!!! They cannot manage their contractors, hell, they can't even follow up as promised with simple phone calls!!! The owner and sales lead are NEVER available, and are the ones not following up with their promised actions!!!

We had them do a complete Kitchen remodel 1 year ago. The product itself and Susana whom helped us…read moreduring the process was amazing. The person they used to come out and install everything ( Frank) was another issue. He did a shitty job, Suzanne fixed as much as she could and worked with us but this guy left wires in the wall that apparently was the main gfi, that eventually had to be cut out. Then he left a cut out hole in the cabinet above the microwave because he had originally installed them to far to one side and had to be removed and reinstalled and then we still have the cord to the microwave rolled up in the cabinet so you can really only use one side of it. Needless to say working with him was a headache.

This is a VERY reputable family owned kitchen design business ranging from a basic renovation up to…read morea very high end kitchen renovation and design!! They constantly keep you updated throughout the entire project. They were able to come up with suggestions that I never could have thought of. Leave it to the experienced and experts!!! In addition they only work with the BEST installers!!! My kitchen is absolutely gorgeous and perfect in every detail !!