I go into Lowe's to buy a few things, when I get to the checkout, which is self checkout ... I scan my items and try to ask for the military discount. The lady told me I had to put my number in... I did and it didn't give it to me. She called a manager, and they said they can't give it to me until I register online. I had my ID in my hand, but that's not good enough. You have to get verified online otherwise they won't give you the discount. So disappointing and frustrating. I did not buy the items I came for. The crazy part is I was going to write up a positive review because I saw so many things that support the military... hence the photos I first took. But this is terrible service. "You have to pay for your things now without your discount but you can go online and register for it for further purchases". I used to be able to just show my ID card for the discount. Why would I want to return after this inconvenience and terrible customer service? I believe in technology and the world moving forward with progress, but sometimes common sense has to play into things and there should still be a way to show my military ID card and get my discount. What about the elderly vets who don't understand how to do things online? I guess they just don't ever get their discount. Why not set up a computer in store that people can register in person by showing their actual ID? Instead you tell them they can't get it for this purchase because they have no way to help you. Makes you wonder if they don't do this to prevent some of us from receiving it... makes more money for them. Seems awful convenient they have made it difficult for us to get it the discount. read more

Lowe's Home Improvement - Flag retirement - Hardware Stores Near Me - Melbourne, Florida

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I went to Lowe's today. It's been awhile and I have to say, I was impressed today. Jody was fantastic in the lumber section and Eddy was great in the paint department. Both salesmen knew their stuff and very helpful. Checking out, I didn't catch the young lady's name; she had blue hair. She was very helpful in self checkout. Using multiple gift cards for paying and she was a Godsend with her lucky penny scrapping off the PIN. Thank you for some great workers helping me today. read more

I'm quite surprised to see the number of negative reviews for this Home Depot store. My wife and I moved here full time from Nashville in 2017 and have shopped here numerous times without disappointment. Our latest experience involved purchasing a new washing machine. A sales associate named Christopher was extremely helpful to us, not only explaining all the differences between the options available to us, but once we'd settled on our final purchase, he was able to help us get some additional discounts. He was also extremely helpful in getting us set up for the delivery and installation of our new washing machine. I have no problem whatsoever with recommending this Home Depot. read more

​It is very difficult to deal with a company that is unable to provide basic customer service by answering the phone and treating the customer with respect and professionalism. read more

Visited the store today, looking for birdseed, and the birdseed department was atrocious. Apparently, they have a rat problem and have made the attempt to enclose the birdseed bags in plastic containers, which seems like a good idea, however, in practice, it is not! The tops of the plastic containers were covered with rodent urine, I suppose, and other dirt. To access the seed inside, you have to actually touch the surfaces where rodents have traveled. Much of the seed inside was rotten, showed signs of insect infestation, and I observed live worms within the bags. Suffice to say that it creates an unhealthy and hazardous situation for customers being exposed to rodent excrement and urine. I certainly wouldn't feed my wild birds anything from the store. Lowes, you can do much much better here. This department deserves a one star rating, but I will give the store overall a five. read more

We have been Home Depot's customers for years, but lately we changed to shop at Lowe's due to low quality of service at Home Depot...hoping for better services here. More helpers on the floor but not sure about quality, maybe just one bad apple?...the guy told us that he only gonna do one cut, if he does more cuts the management would yell at him and he would have to "here" all day to help with the wood cutting...how would that make you feel? I wonder if there something else better to do at work other than helping their customers when they are on the clock... read more

I took my Dad here to buy a few items he needed. One employee we asked for help from was helpful but while helping us another employee told him someone else needed help so he had to leave us. Then when checking out my Dad had a couple of gift cards he wanted to use and we went to self checkout they didn't work. The guy tried helping us and said he didn't know what was wrong but to go to the customer service counter because he never had that problem. My dad ended up just paying cash and we went over to the customer service where 2 women were standing talking to each other. When I asked if I could get some help with the cards they acted like it was a bother. They told me he'd have to go to a different register next time or back to them to cash out using the cards, they did write the balance on both so my Dad knows what's on them. What a hassle! Hopefully it will go smoother next time my Dad goes to use them. read more

Very disappointed ! Especially after I make 3-4 trips here a week! For years. Spending lots! But the "new" return policy is horrible. And the manager here today- 10-7-23 was NOT helpful. Hard. Cold. Who cares kind of attitude. I used to choose L over HD. But. Guess that's gonna change ToDAY! Im so shocked at the staff. Of course the service rep was just an hourly. But! The manager was cold, unappreciative, did not ask me anything or know anything- the action of no return, was ridiculous. I obviously had my receipt. Oh. By the way. It was not for some rusted out return that I used or something. An extra large pvc piece for concrete plumbing job that I did not need. Yes. It's been 90 days. But it's a piece of 4" pvc. Sad. Very disappointed read more

Lowe's Home Improvement - 4 inch pvc angle - Hardware Stores Near Me - Melbourne, Florida

I've had wonderful experience in the paint department (I even know the guy who helps me by name) but in the tile dept I didn't have that great of luck. The tile dept is clean but really unorganized and impossible to find the tile that the number displayed on the wall (it happened to the 4 different styles of tile that I'd pick. With no one there to help me during my 30 minutes of looking I decided to leave empty handed. Maybe it's a lack of employees? read more

Lowe's Home Improvement - Wanted to buy tile but left empty handed - Hardware Stores Near Me - Melbourne, Florida

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I don't recommend buying an appliance here. They gave me the run around for appx 9 months. Nobody ever knew where my order was or when I would receive it. I was promised a $300 gift card for my troubles, but all the supervisors conveniently forgot about it. I asked for a manager to call me back but I was told that they are all too busy for me. Horrible shopping experience and subpar customer service. read more

I bought a dishwasher from them and we were pleased with the salesperson and the transaction What we are not happy with is their management of installation services It will take almost one month from the time we bought the product to when it is to be installed I think this is unacceptable and our presurer to them for help has been useless read more

While my husband was looking for tools I found myself in the appliance section. My washer and dryer are twenty years old and still working Surprisingly well but I know I'll be looking for a new set sooner than later. I explained to Yrette the salesperson that I was just looking. She took the time to show me several Washer and dryers and explained each one in detail. When I am in need I will definitely make sure she's working and buy them from her. read more

Presidents' Day sale and no staff?! The one guy working in plumbing called off, no other reps could assist with specific plumbing questions, and all the managers are in a meeting. Obviously you lost a sale on a new bathroom vanity & toilet plus a customer. Ironically your customer service is in the toilet! read more

I came in yesterday with a can of paint which I purchased 6 months prior and needed the same one for touch ups. They gave me the wrong paint color. Came in the next morning for a exchange for the correct color. Lowes wouldn't replace the paint and told me to call a customer service number when I was currently standing in customer service at the Lowe's I bought the paint from! read more

NO STARS. LOWE'S is not a stand-up company--multiple misrepresentations, failure to provide product as ordered, delivery of defective units-originals and replacements, reckless disregard for customer concerns. Result: significant stress, loss of any progress, loss of contractors who have moved to other jobs, and substantial out-of-pocket expenses. Bought double vanity, multiple storage units and tower through Lowe's. Eight large pieces all manufactured by KraftMaid. Lowe's order taker failed to order as directed. All delivered units were either defective (cracks in structure, doors opened wrong way, sink units could not accommodate sinks) or had nicks and other marks. All pieces returned with representations that replacements to be expedited. That did not occur. Instead, months later received defective replacement units (cracks in structure, cracked or broken components). It is now almost seven months later, and Lowe's has failed to deliver a product that can be assembled and installed. No response, NONE, from Lowe's corporate consumer relations. It is 26 days and counting since the store manager wrote on May 22, 2023: "I will reach out to you tomorrow." read more

RE: Store 696 (West Melbourne FL) Proj# 729587532 Fri29Apr22: Purchased toilet and arranged for installation. Mon2May22: Installer arrived and replaced toilet. Approx completion time: 2 hours. Tue3May22.earlyAMEDT: Noticed toilet base seal slightly leaking (pic available). Tue3May22.earlyPMEDT: Contacted store installation dept. Explained issue, lady on other other end said she would open work order. Wed4May22.earlyAMEDT: Noticed leak increased to moderate. Wed4May22.0945EDT: Called store, talked w/Linds[a|e]y (different lady from 3May). Asked for status on work order and requested immediate affirmative action today. Lindsay said, if leak getting worse, and no installer available, then I should call a plumber to repair the issue and bring service invoice to store for repayment. I responded her answer was unacceptable. She then put me on hold to supposedly to find an available installer.  After 15 minutes on hold, I was auto-transferred to Philippine Customer Service Center. Talked w/Sam who had no clue what to do. Wed4May221115EDT:  Called 1-800-445-6937, talked w/Heather.  Explained all above scenario. Heather said all she could do is open a ticket and send it to the store.  Which is spot-on right out of a Dilbert cartoon, of course.  I politely declined. Wed4May221130EDT: Called Mr. Ellison's published number: 1-704-758-1000. Selected option 3.  Recording advised me that office was closed and to call back during [sic] normal business hours. Dilbert cartoon Part Deaux. Yeah, anyone who is of reasonable mind simply cannot make this up. read more

Lowe's Home Improvement - Hardware Stores Near Me - Melbourne, Florida

LEAKING WASHER INSTALLATION - Purchased a new washing machine from Lowes and had them install the unit with new connections from their store. The water lines developed leaks in a couple weeks. The significant damage is under the house (raised) where the garage ceiling collapsed on my car. Called Lowes and someone took the information and then the next day I went to the store and talked to a Manager at the service counter and also walked back to the appliance area and talked to a couple associates. The associate at the service counter was aware of my issue. Its day 5 and I have not heard back from Lowes. Do they care? read more

Chris hardware very good employee Goes out of his way too help you and knows the store I was in a hurry and got me in and out of the store in minutes Lowes don't lose this employee Management great job hiring this guy He deserves a raise read more

I arrived at the Lowes Home Improvement store at 9:35pm and closed. Yelp said that it was open until 10:00pm. 3 minutes into trying on getting some one attention, I got the attention of this young guy called Justin. Justin is an assistant manager and listened to me explain that I was there and although the store was close I wonder why Yelp said it was opened. Justin went ahead and explained and after all still helped me with my 3 min transaction. I am so glad that Justin was working tonight and professional to helped me. Totally change my experience to a positive one. read more

Lowe's Home Improvement - Hardware Stores Near Me - Melbourne, Florida

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Overall store was clean and was able to be in and out grabbing items we needed to do the job in town. The down side was it was a weekend and they had only one cashier. This place needs to consider self-checkout lanes. Just about every other lowes I've been to has them and I love it. Especially when I have tools in the truck and need to he quick in and out! read more

Great service. After shopping for rugs for the second time at this Lowes location, I found an additional rug (on my second trip) and the manager on duty very helpful in assisting me. He remembered me from my first purchase and made my shopping experience a more positive one. This Lowes location is now my favorite! read more

Been there 3 times for blinds and they have yet had anyone there to cut them. Home Depot is five minutes away and they have been able to help every time. Last time I ever step foot in this store, to many options available to waste time with staff that act like you are bothering them by asking for help. read more

Before going to the store. I checked to see if the item I wanted was in stock. It was 26 according to the app. Located the aisle and bin no item to be found. I asked the employee stocking in the aisle where I might find the item barely grunted at me, never stopped what they were doing to help me find the item. I went to customer service to see if they could help. I was told yes the item was in stock should be where the app said it was and would send someone to help. No one every should up. Went to Home Depot just down the road found everything I needed in less time then I spent at Lowes getting nothing. The store was not busy and the employees were too busy to help customers. read more

Helpful employees and a very clean store. They didn't have what we were looking for however we were helped to find an alternative product. Great friendly service! read more

Great in-store effort but disappointing microwave installation support. This is my go-to place for home repair. The staff is excellent and always informed and helpful. If it were just the store I would give them 5 stars every time. This last time I bought a new microwave and paid for installation. I set up a time and when the day came, the person to install did NOT. They said they had called but there was no message, no call and no phone number. I checked on the ticket and my phone number was correct. When we called the store said that the person had attempted to contact us. That was not true. I ended up cancelling the installation, picking up the microwave and installing it myself (saving $135). read more

Carrie in the appliance section helped me today! I went to three different stores and chose Lowe's for my business in buying a new dishwasher. She is the only one to acknowledge my presence when the other two locations couldn't be bothered with me OR even wear masks at one. Thank you Carrie!! read more

I went to this store to buy vertical blinds at 7:30 pm. I was able to locate the blinds in aisle 8 however there was no one there to assist me with cutting the blinds. I asked a cashier. She tried to assist by calling to see if there was anyone to cut them. After 5 minutes of waiting, I checked out and came home. read more

I have always found the Melbourne sales and customer service staff to be knowledgeable and courteous. Especially when it comes to refunds/returns. The 10% veterans discount is always appreciated as well as the veterans parking spots. They walk the talk when it comes to recognizing military service. I also like the 6:00am opening. Lowes is my "go-to" store when it comes to shopping at the big box stores. However, ACE is the place when it comes to personal one on one customer care. read more

Bought 8 led light fixtures at the Indian Harbour location, 2 where damaged but only the Melbourne location had any in stock. So I went there to exchange the 2 damaged fixtures but they wouldn't exchange them because their price on them was higher! Made me take a credit and had to buy them at a much higher price! Ann the assistant manager on was rude and not helpful. Also looked up at their monitor that records customers and I had a green square around my face? Was I being profiled?, Very invasive!!!! read more

I just need to share my extreme disappointment and frustration with Lowe's. We purchased a dishwasher, refrigerator, and the warranties for these appliances on Nov 1st. From what I understand, the dishwasher needed to be on its own transaction due to the installation. Later in the week, I discovered that the refrigerator was on sale. I called customer service and asked if there was any way to do a price adjustment. They had no problem doing so. This was completed on Thursday November 6th. On Friday, we received the refund for the price difference. Since we hadn't heard anything about delivery, we called Lowe's Saturday morning. Lowe's told us that they could not find the transaction in their system. We were now panicked that our order was missing. We called multiple times and were put on hold multiple times as the employees spent an hour trying to find our order. Instead of waiting around, we went back to the store with all our receipts. Long story short, after going through multiple employees and a manager, we found that one of their employees decided on Friday to refund and cancel our order for our refrigerator and warranties. We were not notified of this and had we not gone to the store, no one would have told us. Now we were left with no refund money (we still do not have the refund money), no refrigerator, and a dishwasher with no warranty. The service from the store was absolutely horrid as they told us they couldn't help us and we would need to wait for our money to be returned so we can they repurchase our appliance. We are so extremely angry with Lowe's for ruining our appliance order and I cannot believe that they are hiring such incompetent employees that would decide that it makes sense to cancel an entire $2000+ order for absolutely no reason without permission from the customer. This kind of awful service is unacceptable when trying to run a business. We will be only shopping with home depot from this point on. read more

Sarcastic employee when asking a question. Extremely sarcastic really. Sarcasm is highly unprofessional. Other times I've been the staff seems generally unmotivated. read more

I had a washer and dryer that was supposed to be in a range of 4 hours. At the end of those 4 hrs I called to see how much of a delay there would be. About 45 mins they called me back and told me that they realized they'd didn't have it in stock, but forgot to call me and let me know. That it would be another week. So apparently the day before when they had the reminder call they had not checked to see if it were in stock. Kind of a oops sorry thing. Meanwhile my weekend has been ruined. And I have to rush off to get money on my laundromat card. read more

I went to the Lowes store on Minton recently to buy Cypress Mulch. A young British guy assisted me and seemed more than happy to do so! I'm giving the store 5 stars based on his great attitude alone. It's that kind of employee that makes you want to go back again. read more

Lowes is a really good place for me to go to get my construction materials. they have what I need and usually at a reasonable price. They have people there to help with what you need too read more

Do not buy equipment from lowes. They contract out to Roth electronics. We had a new washer/dryer installed 4 months. Washer broke 13 days ago. Per lowes,after we called for ETA, Roth electronics was coming today. After speaking to Greg,owner of Roth electronics, he has my part but cannot guarantee when they can come to fix my washer. He also could not call us personally,after 13 days of waiting for a part, to confirm an appointment or tell me when someone would come out. He's the owner and he can't give me information? Shame on lowes for using this company to work with your customers. I didn't buy from Roth electronics, I bought from you! I will never buy from lowes again and will let everyone know. read more

My trip to Lowes was just wonderful, It took A little time but worth the wait. I cannot say enough about the service I received from KYLE DIXON and JEFF RAMANO. I want to thank you both. read more

Very disappointed, I purchased a full line of Samsung Kitchen appliances from the store located at 2150 Minton Rd, Melbourne, FL 32904. During my purchase I was asked if I was interested in a three year extended warranty which would begin to take effect after the one year manufactures warranty ended. My husband and I decided to purchase the warranty. Since our purchase we have had continuous issues from both our refrigerator and our range. We have had them repaired almost a dozen times now. Aside from those frustrations, my biggest disappointment was learning that the sales person had given us incorrect information. I called in to make yet another claim on my range yesterday and was informed that my warranty is no longer active. I asked why it was inactive and was told that it was expired. I was then informed that my warranty started on the date of my purchase and that it did not in fact start after the one year manufactures warranty ended. I think it is very unfair and unacceptable to sell a warranty with incorrect information. It is also unfair and unacceptable to start a warranty on the date of purchase when my delivery was so far delayed due to the store not having my appliances in stock. Needless to say, I intend to take my business elsewhere from now on. read more