James is AWESOME!! He helped me SO much. In every way possible. He went out of his way to help try…read moreand diagnose every problem I was dealing with

Always great service when I come in. My job is in the area so O'reilly is always a go to. The man…read morebehind the counter Jimmy is always a great help as well.

Great Prices, Excellent Service, Knowledgable and Worth the drive from Rochester. Highly…read moreRecommended!

Once again this is the first place to go to…read more Brilliant operation. They offered solutions and had the right part for my project.

Stopped in at the last minute because my battery light came on. Love in this area but never really…read morenoticed it but looked on Google like wow! So close. They helped me right away and assured me of the issues with my vehicle. Needless to say I was back on the road quickly with confidence. Very friendly, prompt and thorough.

Wow consider yourself extra fortunate if you're ever in this area. Was driving down Big Beaver on…read moremy way to yoga all my lights started flashing car is overheating. Noticed AutoZone on the left side went to go all the way over to the turnaround and she stopped running in the middle of the turnaround. Figures it's the first snowfall and I've got flips on :-) Put my flashers on waived the cars around me and then open My Hood. Checked my reservoir and I had absolutely zero fluid. Ironically refilled it the other day because I noticed the temperature was going down. I had two bottles of water in my car they called AutoZone just to check and see if I could pour it into the reservoir without cracking the block. Michelle who answered the phone at AutoZone didn't recommend it based on the 32 degrees temperature outside. She asked me where I was located and I informed her I was about a half a mile down the road. About 20 minutes later a pickup truck pulled in behind me and I was waiting him around when he got out and it was Louay from the AutoZone. He brought a a gallon of antifreeze for my reservoir. After a few minutes of waiting I started the car and she started. Completed the turnaround and drove over to AutoZone to pay them for the antifreeze coolant. Definitely will be sending kudos to AutoZone corporate. I didn't request assistance Michelle said she was worried because it was cold and I was stuck in the middle of a big beaver. Can we say exemplary customer service !!there off the charts!!. Time to pay it forward :-)

They AVOID you…read more.... Have had fitment issues with these exhaust manifolds since the first week, replaced the gaskets twice and even went as far as chasing threads and replacing the hardware. All torque specs used were from the IHI service manual from day 1. Throughout all of this I have tried multiple times over the span of 9 months to reach out to MMI Speed Shop to no avail. This is a disgustingly misleading business that only understands profit and dishonesty. I would absolutely NOT suggest anyone purchase from this business, I lost $250 and I am confident you will lose on your investment too.

I ordered the MMI's twin turbo kit for an 00-14 Escalade recently. The value was outstanding,…read moreshipping was very quick and the quality of the kit was very good. The kit came with everything you'll need for the install including every clamp, hump hose, spark plug wire, fitting, line, brackets and gaskets. We had a minor hick-up on the order and MMI resolved it without issue, very quickly. This type of response is important and why I'll be back. I've not started the install yet so I can't speak to the fitment and overall performance of the system. Once the install is complete I'll provide an update. I'm confident the will continue to exceed my expectations. Thanks and great job MMI.

I have purchased many parts from the store before with no issues. It all started with an…read morealternator. I have an F250 2005 super duty diesel pick up. I Purchased and alternator from Chad and immediately it was a bad alternator. Tested bad. Went back and got a replacement alternator. Shortly after, my batteries drained and so I replaced the battery. Somehow the alternator wasn't charging so I thought was just bad batteries, had to replace the batteries again. This has been going on for two years. In the end, most of my electrical components were being melted and I had to take it into Romeo Ford. $2700 later, Ford engineers told me it was a bad alternator that caused all my truck problems and a complete diagnostics report to prove it. Reported it to Auto Value and Chad the manager. I am totally being taken advantage of because the manufacturer tested the alternator, they confirmed it was bad but it was because of bad batteries is what they said and I'm just out of luck no matter what the lifetime warranty means. Because I'm the small guy, they're taking a vantage of me. They are basically saying that the Ford dealership and the engineers at Ford have it wrong and they are right. There's no issues and they will not pay me my money. Auto Value is great until you have a problem. Do not buy from this store your parts. Go to your dealerships and buy the original equipment parts. They do not stand behind their product. Could I take them to court? Of course. But they can out spend me on court fees and they know this. It's not right. They are totally railroading us. Will never shop at Auto Value again. They do not stand behind their product. You may have some good experience with this store, but beware, wait till something goes south. You'll see.

I received friendly, helpful fast service from Chad yesterday! My Jeep tail light had come loose…read moreand needed 2 parts that I had no idea what they were called or what they looked like. Chad came outside, looked at the problem area, went back into the store for the required parts and popped them in. Problem solved for a whopping $5. I highly recommend Auto Value to all and I will definitely be back when the need arises.

Very disappointing experience. I placed an online order for a Sylvania SilverStar ULTRA headlight…read morebulb , and paid $61 for it. I didn't look at what I was handed by the store clerk, which I'm at fault for not checking before leaving the store. Once I got home, I discovered I had been given the basic Sylvania bulb, which sells for about $31 online. I paid for a premium product but was handed a cheaper one instead. I'd definitely double check what you're getting at this store, It seems they may try to swap for the cheaper product if you're not knowledgeable. If a customers pay for a specific product, they should receive the exactly what they ordered. This experience has made me question the accuracy and quality control of Advance Auto Parts' online pickup process, and the integrity of the employees. I won't be using this location again.

Jeff was a huge help today. My drivers side window lowered and wouldn't go back up in single digit…read moretemps. It ended up that the switch on the door handle wore out. I called Advance Auto Parts and they ordered and had it shipped within a 3 hour time span. Thankfully!

Extremely disappointed with my experience at this O'Reilly location. I went into the store simply…read moreto have my battery tested because I was having an issue with my 2013 Mercedes-Benz S550. I was not asking them to replace my battery or perform any major work. During the battery testing process, part of my battery/connection was damaged. When I brought the issue to their attention, the staff and manager did not want to take responsibility or even acknowledge that they may have caused the damage. Even worse, the manager directly accused me of lying about the situation and what had happened to my vehicle. I found that extremely disrespectful and unprofessional. Instead of trying to inspect the problem and help resolve it, I was essentially told to stay out of the store and contact corporate. What started as a simple request to test my battery turned into a much bigger problem. My vehicle ended up with absolutely no power -- no lights, no electronics, and I couldn't even lock the car. I did exactly what I was told and contacted corporate, but unfortunately they were not much help either. I was basically told that they could address the one cable that was damaged, but that the rest of the problem was my responsibility. That is extremely frustrating considering I came into the store for a simple battery test and left with a much bigger issue. I understand that mistakes can happen, but what matters is how a business handles them. Instead of taking the situation seriously, investigating what happened, and working with me toward a solution, I was accused of lying, told to stay out of the store, and then sent to corporate. Corporate ultimately did not provide a solution for the full problem either. Very poor customer service from both the store and corporate. I came in for a simple battery test and ended up dealing with a damaged connection, a vehicle with no power, being accused of lying, and being left responsible for the rest of the problem. This was an extremely frustrating experience.

They are very friendly and helpful to customers. Change two battery here in ten years.read more

I have been coming here for almost 11 years to get services done to my Vehicle. On this morning I…read moremet Jasmine for the first time. Appreciate it for an oil change and customer service was great. Thank you so much.For the great customer service Took me a 4 mile walk around the Suburban area where they have all the dealerships. Sophia the receptionist was so extra nice in giving me an extra bottle of water to drink as I was doing my walk. Great customer service.

**Please Read Before Your Next Purchase**…read more **Please Read Before Your Next Purchase** I had a frustrating experience at LaFontaine INFINITI Troy. I owned an Audi Q5 with a balance of $16,500. I spent the entire day there and ended up leaving with a different vehicle. Shortly after, I called them and said that I did not want the new vehicle. I felt I was pushed into this, and it was not a good deal; I wanted my Audi back. They told me to come in on Monday. When I did, they falsely claimed that my vehicle had been sold. However, it was actually on their other lot, Pictures to prove $20,500.Additionally, I have had issues with loss of air in my tires since the purchase. I had to replace three tires; they would not fix. They could not believe someone sold a car like this. with multiple plugs. It's unbelievable what happened at LaFontaine. So not only did they steal my $6,00.00 from my Audi, sold me a car with old tires that had multiple plugs and did not care about my safety. I was an older female target not once but twice

I go to the one on Auburn and John R. The guys are always…read morehelpful. They helped me put windshield wipers on when it was freezing cold and wind blowing. I appreciate that!

Outstanding service and much appreciation to the store manager, Sean. He was able to set me up…read morewith a new battery and swapped out my old battery for the new one promptly. That speedy and courteous service was appreciated.

I have worked with Brett at Schram's at JC for many years and always get great service and parts…read more His communication and professionalism are 2nd to none. Thanks for your partnership Brett!!!

Thank you for all you did for me!! I as sick about my truck seat, you came good with the goods!!…read more Tammy