Used FD 2 times - once for 6 custom windows and a door and another for 2 custom sliding doors and…read morefrench doors. Service and installation was pain free. Strongly recommend their service.

I had eight window companies provide estimates to replace windows in our three story townhouse. I…read moreresearched the top four more throughly and based on the quality of the windows, installation I saw at other homes and price, Factory Direct Windows and Doors was the clear choice. Bill the sales rep was a pleasure to deal with! He had a wealth of knowledge and experience and was candid and transparent about the product and installation process. No pressure to buy, just direct answers to numerous questions I had in a very timely manner. He was a pleasure to work with! Louis and crew did an outstanding job installing the windows over two days. They draped most of the house in plastic and covered all the floors to ensure there was no mess left behind. He even cleaned the street curb with his shop vacuum! They were truly skilled craftsmen. James, the owner, and Matt were also at the house on several occasions to ensure everything ran smoothly and ensured complete customer satisfaction. I couldn't be happier with the high quality, fully insulated, double hung windows. Great work Factory Direct Windows and Doors!

Great job and price. Very professional company. They made the gutters at my house and installed…read moresame day.

It took a few attempts to get the crew out here for a damaged gutter replacement. They brought the…read morewrong color gutter, but I appreciate their honesty and advising me the shade was off by one slight variation. They returned a week later with the proper color and did the work while I was not even at home. They sent me a bill by email and I paid by Zelle. The quality of work was very professional, and the installation look great. I would use them again in the future.

muy buen servicio excelente lo recomiendo 100 % trabajo impecable el servicio de jasserread more

Door-to-door sales may be their approach, but it's not something we appreciate. If we need windows…read moreor other home services, we prefer to research companies ourselves and reach out when we're ready. According to our experience, this is definitely not a company I would consider or recommend.

I contacted Chuck and told him the issue I had with a 14 year old MI window. He knew just what it…read morewas, what was wrong, and what it needed. We set an appointment for the next day, he arrived a few min's early, got right to work, and fixed the issue. The price was as quoted on the phone and he offered advice on how to maintain the rest of the windows in the house. I wish more service companies had the same attitude and service level. Thanks Chuck. We will call again if we need this type of service in the future.

Chuck repaired my 30-year-old three-panel sliding glass door. He arrived promptly, he was courteous…read moreand professional, worked expertly and efficiently, and kept the workspace tidy. I had been unable to slide all three panels to fully open the space. The last panel was completely stuck and eventually, even the first panel would not open. Thanks to Chuck, the door now slides smoothly and quietly and I can completely open the space. Before deciding on Chuck, I spoke to three contractors. Their costs were similar but Chuck's was the most reasonable, and it was $25 lower than the quote he had given me over the phone.

I got wayyyyyy overcharged for some made in china doors. They were delayed like 7 months. Then…read morethey said they could not cancel my order. But it was canceled. They gave me a refund but no discount. They are incongruous inside the shop. The only people I liked from there were Brandon and frank my salesman. God bless them for my short temper on the phone. Many times.

Updating my review due to my submission error. My experience…read morefrom their sales representative Brad and the remarkable installation team Josh, Brad, and Brantley really impressed me. The installation took all day, but the end result is absolutely amazing. My wife and I highly recommend FWDS for your window and door replacements.

Excellent service, very professional, quick response time and able to do the repair same day…read more Hopefully we won't have any more broken glass panels, but if we do we will definitely call Kevin.

I recently spoke with Kevin about a broken window in my home and he scheduled the repair…read moreimmediately. He was very professional and didn't care that it was only a small job. Treated us with care and respect as if it were the entire house. It was greatly appreciated. I would highly recommend Kevin and his company for all of your window needs. The window looks great and we are so happy to have it fixed. He was on time as scheduled and no mess left behind. I will definitely call him if we ever have a window or mirror issue. Great job!!! Kelly C.

After being scammed by a contractor we were very skeptical to choose a company. Junior put us at…read moreease and gave us amazing ideas on the design. He really thinks outside the box. He has a full in house crew so we didn't have to deal with subcontractors. I love how meticulous and detailed his crew was; I'm in love with my kitchen. I rate them 20 out of 10 because Junior was great with communication through out the whole project.

Did an amazing job on our new kitchen! It's good quality stuff for a great price! I would recommend…read morethem to anyone who's looking for a new kitchen or bath.

We hired Colton for drywall and insulation repair. Colton did a great job. He kept great…read morecommunication with us, informed us of the scope of the work, made reasonable recommendations on what needs to be done, and executed the job meticulously. Highly recommended! Will hire again.

Fast, precise, and very thorough throughout the entire process. The job involved repairing the…read moreceiling drywall after relocating a ceiling outlet, and the final result looks like the outlet was never at that location.