I love coming here! Every time I come in to the store the staff are super friendly and awesome!…read moreRecently they helped me finding a new toilet bowl handel quickly and directed me where to go in the store. There were multiple options for different types of toilets which was helpful and the price was great as well!

I rely on Beyers for their knowledge. When I have a problem with a project, they usually have a…read moresolution. They are friendly, courteous, helpful, and above all knowledgeable.

Good selection and prices. It's like a grown man's candy store. I've always had friendly, very…read morehelpful service.

poor customer service, do not buy any gas powered items from them! I bought a defective generator…read morethat would not start an they would not ref me my money!

This Menards is garbage through persons are way too rude and disrespect ful just avoid the hassle…read moreand go to home Depot

I really wanted to build a compost bin for all my corn cobs and apple cores. I had no idea where to…read morestart, but Dennis at C&R answered all my questions and even hooked me up with some composting worms. Looking forward to having some amazing soil for even more delicious corn next year.

very friendly staff. they must have a theft problem as everything has a magnetic strip. but that…read moredoesn't affect my review. these hardware stores are becoming a thing of the past. its very conventionally located near me. prices are very competitive.

Each time I've visited this store, the staff has been helpful and friendly. They have bent over…read morebackwards to accommodate me by special ordering merchandise, and even providing me with the best coupon discount available. It looks like this store is in the process of clearing out dated stock, and I think it might go a long way toward store presentation moving forward. I did not notice any odor in the store that is not typical of hardware stores--that fertilizer/garden center smell is quite common.

Great store! Great staff! Nothing better than dealing with a locally owned retail store run by a…read morehometown family!!! A+++

Recommended by our contractor for kitchen handles. Big bright hardware store with helpful,…read moreknowledgeable workers. We got assistance and guidance from Virginia in the gallery, she wasn't at all judgemental when I was originally looking for the cheapest. Their cheapest are still pretty good quality. There was no upsell, and she was able to show the clusters of price ranges in their very large showroom so we could avoid the oh my gosh level of pricing. Currently, the best deal by far for all brass is Astor Marris but prices are fluctuating dramatically differently by brand. Their lowest price kitchen and bathroom pulls are not cheaply made products, they start at good, lots of intermediate better, and a startling selection for those for whom money is no object. We also got some work gloves and a smoke detector for good prices (better than Amazon).

The usual service at Neu's in Menomonee Falls. I walked in and found an employee. "Can I help you?"…read moreI need some type of connector to join these different size tubing at home. 1\4 inch by 3\8 . no problem... I was back home in less than 15 minutes and connecting my RO. Thanks again Neu's!

Service is poor at best. Bought a 1500$ grill with lifetime warranty, waiting on replacement parts…read moresince April this store is a dealer and no one is available to fulfill the replacement part. I left my name and phone number to hear back from someone but at this time did not hear from them.

The wheel on my lawnmower popped off in the middle of my yard so I came here looking for a…read morereplacement. The older guy at the small engine desk was incredibly helpful and it was nice having someone who knew what they were talking about. Got me exactly what I needed and now my lawn is mowed!

I went to the Germantown Ace store to have a broken Craftsman socket warrantied after it split open…read morewhile I was doing a major project at my house. I was told by the owner that his store doesn't warranty Craftsman products. When I asked why not, he alleged that he would be out of business in a week if he did and that he loses money to ship broken tools to Craftsman. He said I would have to drive 15 miles to the Lowes store in Wauwatosa to get a replacement. This greedy shyster is more than happy to sell Craftsman products all day long for profit but won't do the mandatory support of the product after the sale. They're the worst and they won't see another dime from me!

Scott, the manager, was very comfortable being disrespectful to my partner and I. As soon as we…read moreasked the woman at the front counter about returning a lawn mower that fell apart as soon as we brought it home, we heard a condescending voice from across the store say "that's not going to happen". Scott continued to speak from behind a shelf until we asked him to come speak with us since the woman at the front desk was asking him all the questions. Scott interrupted my partner repeatedly and offered no remorse for the absolute inconvenience a broken mower was to haul. He cut her off with "so you're saying I'm lying?" Multiple times rather than having a discussion about the issue with the mower. Scott at one point looked at both of us and said "who am I talking to? Should I stand here or here?" While he laughed in our faces. Scott antagonized my partner while she attempted to resolve the situation. Scott claimed that "he didn't tell us to drive back and forth from new Berlin for the mower" but justified his behavior and disrespect because Scott had to drive back and forth for the correct bolt to fix the mower. Keep in mind Scott works at a hardware store. Rebecca, the woman at the front counter told me that Scott is busy because it's inventory day. On inventory day, Scott is a a bit casual in how he communicates. So Scott can treat customers disrespectfully because it is inventory day? She seemed to feel the need to justify his behavior to me. It's a shame that supporting a local business was not appreciated when we spoke to Harry, the owner of this store and the Franklin location. Harry was okay with Scott treating customers this way. Or maybe Ace hardware is just another cliché hardware store where woman can be treated as less than. As another review on this page stated, she was laughed at when she asked for an item in this store by two male managers. Curious who it was.. The disrespect from men in a hardware store, being brushed off, interrupted and not listened to are not new things as a woman who is renovating a second home. I would encourage you to shop somewhere else such as Neu's or Bliffert.

They don't deliver when they say they will. Their customer service is terrible, they don't listen…read moreor even care what you have to say. They hang up on you, talk over you, and don't resolve any problems. They are vastly inappropriate and unprofessional. They will leave their deliveries outside even when you ask them to bring them into your house.

Beware of returning anything after the 90 day policy even if you have a receipt. They will not even…read moregive you a store credit. They think you should just throw it away. Management and staff is the worst in the business. I will only shop at Menard's and Lowe's from now on.