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    Tennies Ace Hardware

    4.5 (2 reviews)
    Open 8:00 am - 7:00 pm

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    8 years ago

    Nice Ace store, super helpful staff. But an FYI THEY CHARGE $2 to accept your prepaid shipping UPS packages

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    8 years ago

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    Germantown Ace Hardware - Store Front

    Germantown Ace Hardware

    (8 reviews)

    I went to the Germantown Ace store to have a broken Craftsman socket warrantied after it split open…read morewhile I was doing a major project at my house. I was told by the owner that his store doesn't warranty Craftsman products. When I asked why not, he alleged that he would be out of business in a week if he did and that he loses money to ship broken tools to Craftsman. He said I would have to drive 15 miles to the Lowes store in Wauwatosa to get a replacement. This greedy shyster is more than happy to sell Craftsman products all day long for profit but won't do the mandatory support of the product after the sale. They're the worst and they won't see another dime from me!

    Scott, the manager, was very comfortable being disrespectful to my partner and I. As soon as we…read moreasked the woman at the front counter about returning a lawn mower that fell apart as soon as we brought it home, we heard a condescending voice from across the store say "that's not going to happen". Scott continued to speak from behind a shelf until we asked him to come speak with us since the woman at the front desk was asking him all the questions. Scott interrupted my partner repeatedly and offered no remorse for the absolute inconvenience a broken mower was to haul. He cut her off with "so you're saying I'm lying?" Multiple times rather than having a discussion about the issue with the mower. Scott at one point looked at both of us and said "who am I talking to? Should I stand here or here?" While he laughed in our faces. Scott antagonized my partner while she attempted to resolve the situation. Scott claimed that "he didn't tell us to drive back and forth from new Berlin for the mower" but justified his behavior and disrespect because Scott had to drive back and forth for the correct bolt to fix the mower. Keep in mind Scott works at a hardware store. Rebecca, the woman at the front counter told me that Scott is busy because it's inventory day. On inventory day, Scott is a a bit casual in how he communicates. So Scott can treat customers disrespectfully because it is inventory day? She seemed to feel the need to justify his behavior to me. It's a shame that supporting a local business was not appreciated when we spoke to Harry, the owner of this store and the Franklin location. Harry was okay with Scott treating customers this way. Or maybe Ace hardware is just another cliché hardware store where woman can be treated as less than. As another review on this page stated, she was laughed at when she asked for an item in this store by two male managers. Curious who it was.. The disrespect from men in a hardware store, being brushed off, interrupted and not listened to are not new things as a woman who is renovating a second home. I would encourage you to shop somewhere else such as Neu's or Bliffert.

    Tennies Ace Hardware - hardware - Updated May 2026

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