Good selection and prices. It's like a grown man's candy store. I've always had friendly, very…read morehelpful service.

I've been to plenty of other Menards locations over the years and do a fair amount of shopping…read morethere. Lately, though, I've found myself going to Home Depot a little more often. Part of the reason is that Menards doesn't always carry the tool brands I prefer. The other issue is loading larger materials. Unless you're purchasing from the outdoor lumber yard, there isn't a convenient loading area. For example, if you buy a 4×8 sheet of plywood from inside the store, loading it into your vehicle can be a challenge. The Menards location in Franklin has a designated loading area for these types of purchases, and I find that much more convenient. I'd love to see a similar setup at this store. Other than those issues, Menards is still a good choice for many of the home improvement items I regularly buy.

poor customer service, do not buy any gas powered items from them! I bought a defective generator…read morethat would not start an they would not ref me my money!

I really wanted to build a compost bin for all my corn cobs and apple cores. I had no idea where to…read morestart, but Dennis at C&R answered all my questions and even hooked me up with some composting worms. Looking forward to having some amazing soil for even more delicious corn next year.

very friendly staff. they must have a theft problem as everything has a magnetic strip. but that…read moredoesn't affect my review. these hardware stores are becoming a thing of the past. its very conventionally located near me. prices are very competitive.

Each time I've visited this store, the staff has been helpful and friendly. They have bent over…read morebackwards to accommodate me by special ordering merchandise, and even providing me with the best coupon discount available. It looks like this store is in the process of clearing out dated stock, and I think it might go a long way toward store presentation moving forward. I did not notice any odor in the store that is not typical of hardware stores--that fertilizer/garden center smell is quite common.

Great store! Great staff! Nothing better than dealing with a locally owned retail store run by a…read morehometown family!!! A+++

Stopped in for a few items and had lots of questions about laser levels. The tool department…read moreassociate did a great job answering all of them. After talking through my needs, they helped me realize that I probably didn't need the more expensive Milwaukee model and that a Bosch laser level would be a better fit. They also pointed out that Home Depot was running a special sale with a better price. I really appreciate that kind of open and honest customer service. Instead of trying to sell me the most expensive option, they helped me find the product that best fit my needs. That kind of integrity makes me an even more loyal customer.

Recommended by our contractor for kitchen handles. Big bright hardware store with helpful,…read moreknowledgeable workers. We got assistance and guidance from Virginia in the gallery, she wasn't at all judgemental when I was originally looking for the cheapest. Their cheapest are still pretty good quality. There was no upsell, and she was able to show the clusters of price ranges in their very large showroom so we could avoid the oh my gosh level of pricing. Currently, the best deal by far for all brass is Astor Marris but prices are fluctuating dramatically differently by brand. Their lowest price kitchen and bathroom pulls are not cheaply made products, they start at good, lots of intermediate better, and a startling selection for those for whom money is no object. We also got some work gloves and a smoke detector for good prices (better than Amazon).

Took mower to be serviced. They did extra work that was not authorized and ran the bill to over…read more$400 when all it needed was a $40 battery. Based on what others have told me you can not trust their service dept.

Service is poor at best. Bought a 1500$ grill with lifetime warranty, waiting on replacement parts…read moresince April this store is a dealer and no one is available to fulfill the replacement part. I left my name and phone number to hear back from someone but at this time did not hear from them.

Stopped in this time looking for a couple of replacement plugs for a new extension cord I was…read moremaking. A young associate offered to help and quickly pointed me to the right aisle. They had a good selection to choose from, and I ended up buying a couple of different styles so I could determine which one would work best for my project. One thing I appreciate is their easy return policy. I know I can bring back the one I don't end up using, which makes it a little easier to buy with confidence. Another good experience.

I went to the Germantown Ace store to have a broken Craftsman socket warrantied after it split open…read morewhile I was doing a major project at my house. I was told by the owner that his store doesn't warranty Craftsman products. When I asked why not, he alleged that he would be out of business in a week if he did and that he loses money to ship broken tools to Craftsman. He said I would have to drive 15 miles to the Lowes store in Wauwatosa to get a replacement. This greedy shyster is more than happy to sell Craftsman products all day long for profit but won't do the mandatory support of the product after the sale. They're the worst and they won't see another dime from me!