I see Dr. Amy Bentley here and I think she is a fantastic doctor. She is incredibly thorough - she…read moreasks a LOT of questions to make sure you don't forget to tell her about anything and she really checks all of your body, reflexes and things like that. My grandmother, mother, and I all go to her and in fact, I think she may even not accept new patients because she is so busy. I heard that about 5 years ago, though, so that definitely could have changed. I can't recall how long it takes to get in to see her, but I know it wasn't exceptionally long. Maybe a month or so. Also, I had a health savings account and it was only $35 out of my HSA account. Definitely a recommended primary care doctor!

This building, while modern, and clean, is kinda frustrating for it's factory mindset in the way…read morethat they treat people here for Primary Care. While it's nice to have most of my providers in one building, this department has to be my least favorite. I also hate how hidden the stairs are,

My husband and I both love our doctor here. The staff is super kind and communicates very well…read morebefore and after visits. They usually have same day appointments for when you get sick, which is super nice. The facility is clean and the staff is timely and professional. Don't know why it has such low ratings!

The staff are nasty and rude. I can't wear a mask and they treated me like garbage for it. I walked…read moreout and I will never be going back.

Terrible!! Went to him to because 1. my rheumatologist wanted my hypoglycemia looked into, he…read morecompletely ignored this. 2. Im a travel nurse and just moved to the area so I needed my adhd medicine that I've been on for years refilled. Despite two different letters from my psychiatrist confirming my diagnosis and recommending I continue the medicine he refuses to prescribe it to me stating I dont have enough proof of diagnosis yet he will not test me or recommend anyone that can test me that will live up to his requirements. This is not ok. Also in my 20 years of having pap smears I've never been questioned and having to show proof until him. If I couldnt get actual proof of pap sent to him he would have to repeat. Sketchy, rude, and unprofessional. ​

I have been with Dr. Griffin for quite a few years now. As long as I have been with Dr. Griffin so…read morehas his Nurse Kim. Both of them are Top Notch when it comes to My Medical attention. Dr. Griffin and Kim give me the attention and attitude that let me know they care. Isn't that what you're looking for? A Dr. and Nurse that care. I have absolute confidence in Dr. Griffin's background, training, and knowledge when it comes to diagnosing issues and planning a path of correction. Dr. Griffin takes the time to explain and work through options of treatments to make sure we are both on the same page and comfortable with the plan of attack. I feel blessed to have Dr. Griffin and Kim in my corner. Partner this with the lab and rest of the staff at Summit Medical and I find myself in a great situation.

I love the staff here and Dr.Lakin is the best. He is always professional, and you can tell that he…read morecares about your health and well being. The office staff and nurses are all super friendly and helpful. I've gone to see them for general checkups to emergency appointments and have never been disappointed.

My experience this morning was totally inappropriate by the nursing staff of Dr. Lakins's office…read more I called in to get my granddaughter as a new patient because he was the only one receiving new patients. The staff informed me they could not get her as a new patient because she had never had her shots. I said "what kind of a doctor will not get her as a new patient when they are accepting new patients because she never had her shots. She is wanting to be compliant and establish a primary care physician as she is attending college in the fall and wants to get her shots, but how does someone do that when a doctor won't see them". They said "it is Summit Medical's policy not to accept new patients that have never gotten their shots." I said "that is absolutely ridiculous!" The nurse in Dr. Lakins office hung up on me. I now understand that it is Summit Medical policy, however, their candor and behavior is unacceptable. I would never recommend Dr. Lakin or his staff to anyone wanting to get a doctor/staff that truly cares about their patients. That was absolutely inappropriate on their part and totally disrespectful as all I was trying to do is help my granddaughter. The only Doctor that I would recommend there is Dr. Thornton and his nurse April. They are amazing. But I WOULD NEVER RECOMMEND to ANYONE WANTING A CARING STAFF TO GO TO DR. LAKIN. This rating does not even deserve a one star but I didn't have a choice to leave no stars!

First off let me start by saying I'm glad this location is in close proximity to where we live. I'm…read morealso thankful they have late hours where we can come with a kiddo and not have to risk what comes with exposure in a full ER. That said, I'm going with a 3/5 for the first trip here. -2 - Check-in - you shouldn't have to argue with any receptionists about temperatures or what is considered good or bad on symptoms; we're here because we think there's an issue and would like to speak to someone past reception. If we weren't so worried about the kiddo I would have stayed to discuss the behavior with someone. Otherwise, filling out some electronic form never gets to the right people. +1 - cleanliness - it was clean in every area we were in +1 - location - close to home so yay! +1 - staff (minus check-in folks) - all the help once we were inside was great. The doctor on staff was patient and took time to address concerns. Will be back and am glad for the convenience, but will be prepared to deal with whatever the front desk experience may be. Glad i found out there is a portal to keep information up to date. Will update review if things improve.

If you're looking for an urgent care to run you off this is the place! My daughter was running a…read morefever of 103 and clearly had signs of an infection so we decided to head to urgent care. Upon arrival the ladies at the front desk were very nice and helpful. Although once we arrived into our room, it was absolutely filthy. The cabinets were covered in some sticky residue, the walls were also covered in nastiness including the one directly behind the table, and the table she was expected to sit on was covered in glitter. Thankfully I wiped down everything just incase my daughter were to touch it. After waiting for about 30 minutes we were told it was a viral infection without running any tests and told us "I will not be prescribing her any medications due to the fact i'm not her doctor". Needless to say this place needs to actually care about their patients instead of running through them like they don't exist. Start cleaning your rooms properly so viruses don't spread. Finally HAVE SOME EMPATHY AND STOP ASSUMING PEOPLE ARE DUMB. Honorable mention to the "doctor" also known as Mark McMullan, NP.

I can't say enough about what a disappointment Tennova as a whole is. I've dealt with Newport ER,…read moreand Jefferson City for surgeries (2), and the billing, scheduling, and amount of help are seriously lacking. The nurses were nice, but the rest is in great need of major changes!! The latest is just trying to make an appointment for a mammogram. A computer calls you, and asks if you are available to answer questions, then it sends you to Hold Music!! I sat waiting for a human for I'm not sure how long & finally hung up!! I don't have time for that!! Ridiculous!! I hate dealing with this group in almost every way!!

Horrible treatment in the ER waited 2 1/2 hours never saw a physicIan PA or NP If you are sick…read moreor in pain keep driving past the sorry excuse of a healthcare facility

Dr. Bilbrey and staff do a great job in getting patients back to the rooms on time. Usually don't…read morehave to wait more than 15 before being seen. Dr. Bilbrey always takes time to listen to all my concerns and questions. I would highly recommend him for primary care or family care.

Absolutely the worst hospital I have ever been to in my entire life. They could not find cleaning…read moreproducts anywhere in the hospital to clean my husband's bathroom after it was badly soiled during the night. We had to walk to the empty room next to my husband's to use the bathroom until late the next morning! I witnessed doctors arguing with a patient loudly in the hallway in the ER. The whole five day experience there was a nightmare. I will never go back again.

ER is horrible. I came in with swelling and extreme pain from the knee down. They made me walk back…read moreto imagin. I almost fell. only took blood and did a not so great ultrasound. Was given nothing for swelling nor pain. Hours later was told that i pulled a muscle. was told to go ce it. Bottom line no care, no treatment, no wheelchair, and almost fell.