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Knoxville, TN

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Bilbrey Brett S MD

5.0 (1 review)

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11 years ago

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Summit Medical Group - Inside a patient room

Summit Medical Group

1.4(27 reviews)
0.0 mi

No one likes going to the doctor. And I am absolutely one of those people that put it off until…read moreI'm pretty certain that I'm going to die if I don't see my doctor. That is, however, no reflection whatsoever of my doctor or the staff at Summit Medical Group. In fact, I never had a regular doctor until I found Dr. Jeffrey Stevens at Summit. I floated around and made my way to emergency clinics and got my antibiotic fix or whatever wherever I could. What made me a one-doctor kind of woman? For me, it all boils down to the fact that I feel like Dr. Stevens actually cares. I don't go to the doctor often, but he always remembers me when I do and asks about things that he remembers from our last visit. He is personable and easy to talk to, which is important. He is professional and knowledgeable. He prescribes a healthy lifestyle before he prescribes pills, which I really appreciate. When I first started seeing him, he discovered that I was being overdosed on thyroid medication. That was almost 5 years ago and he still keeps his eye on it, though it's been stabilized for some time. His entire staff is friendly and never makes me feel like a nuisance. I rarely wait more than 5 minutes in the waiting room to be taken back or in the exam room for the doctor. The perform lab work on site. They perform them right there in the room and results are returned quickly. I have referred several people to Summit Medical Group and everyone has had similar experiences and have been pleased. No one likes to go to the doctor, but it's nice to know that when you do, you have someone you can trust.

The most incompetent facility I have ever gone to. if you have a runny nose go there. if you have…read moreanything else, run elsewhere. Had random pain in pelvis, groin area. They ran a test for UTI on Day 1. They told me if it was negative they would order an ultrasound with Ft Loudon medical center. On Day 2 I called regarding my results. They advised case was closed because I didn't have a UTI. Well when were you going to tell me that. I then asked them to arrange for the ultrasound. After 3 days of pain I called Ft Loudon and asked about the order. they said the original order from Summit was incorrect and they sent it back for a redo on the day they received it. Summit had not returned it. They advised me to have Summit request a stat order to get the test done immediately. When I called Summit they advised they had sent it back that morning. So it took 4 days for them to re-send the incorrect order back to Ft Loudon. I was livid. Then some other person came on the line. she advised that my test couldn't be done by a stat order but said she didn't know why. I told her I now had no choice but to go to emergency because I couldn't wait another 4 days for treatment. I told them they were completely incompetent in handling this matter. She then told me I was free to find another provider and hung up on me. Bottom line, went to emergency and they did a CT scan instead of an ultrasound and advised me what the problem was. NEVER AGAIN WILL I STEP FOOT IN SUMMIT TELLICO VILLAGE.

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Summit Medical Group - Inside of a patient room

Inside of a patient room

Summit Medical Group - Waiting room

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Waiting room

Bilbrey Brett S MD - familydr - Updated October 2026

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