I do need to update this because I came back after speaking to the manager and had a much better experience with Dr. Kim. I'm convinced that he's pretty much the only doctor I would like to see here. After expressing my concerns, Mia, the manager, was extremely receptive and did what she needed to do to address it. She seems genuinely interested in understanding what happened during my experience and how it could be better in the future. She set me up with a follow-up visit with Dr. Kim and informed me that additional training would be provided to the previous doctor in question. When I arrive for my appointment, I was greeted with a smile, and still got to enjoy the clean and luxury experience that I expect and enjoy at Tend. I'll be heading back there in a couple weeks for another appointment. read more

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This is possibly the worst run business I have ever encountered. No one calls you back. They don't answer emails or texts. They want your cc without a quote. I never even made it to an appt because every employee told me something different. I would save yourself and find a real dentist. read more

Tend is SCAM. They stole my money and they TAKE ADVANTAGE of its patients. I have been trying for months to get my money refunded from a deposit (receipt below) for dental work which I NEVER HAD DONE. I was assured at the time of payment that the deposit would be returned if I chose not to proceed but Tend has failed to honor that promise which is in writing on its site. Tend has refused to provide itemized bills, even after multiple requests. The billing department consistently claims they will call back, but they never do. On one occasion, the front desk staff even hung up on me while I was asking for a copy of my receipt. The reason I am not getting this work done is that the initial dentist I saw diagnosed me with multiple cavities. However, a second dentist at Tend later disagreed with that assessment and advised me not to proceed with the treatment. This conflicting information raises serious concerns about the accuracy and integrity of the practice. If you choose to go to Tend, get everything in writing and request all billing documentation before making any payments. Sooner or later, this will happen to you. read more

Tend Dental Ballston - Treat Deposit receipt for work that was never done. - General Dentistry Near Me - Arlington, Virginia

My experience with Tend Dental was extremely disappointing. I was scheduled for a root canal and was instructed to prepay for the procedure with the understanding that my dental insurance would reimburse me afterward. After more than a month without receiving any reimbursement, I contacted my insurance company. They informed me that they had already paid Tend Dental directly for the claim. While I was on the phone with my insurance representative, we contacted Tend together to resolve the issue. During that call, Tend provided multiple inconsistent explanations regarding my account. At one point, the representative stated that I had overpaid by an amount that was significantly less than what I had actually paid. Even after I explained exactly how much I had paid, the numbers still did not add up. What concerned me most was being told that refunds are only issued if patients specifically call to request them. Had I not followed up with both my insurance company and Tend myself, I may never have known that I was owed a refund. In addition, the representative spoke to both me and my insurance representative in a condescending manner throughout the call, which only added to an already frustrating experience. As of writing this review, I am still waiting to confirm that I receive the full refund owed to me. The financial issues were compounded by poor communication surrounding my treatment. Tend would not cooperate with my regular dentist's office regarding my temporary filling, leaving my tooth in a precarious situation while the billing issues remained unresolved. Overall, my experience was unprofessional, frustrating, and unacceptable. Based on my experience, I cannot recommend Tend Dental. read more

I have an appointment scheduled for next week I am trying to confirm. I tried to confirm via the text reminder asking me to confirm, the app, the website, via phone - all methods fail, clicking "confirm" does nothing. Yesterday, I called to try to confirm and sat on hold for 20 minutes. Nobody picked up. Today I got a call (but missed it, as I am at work) and a voicemail saying my slot would be given away if I did not confirm, so I immediately called back. Nobody picked up. I sat on hold for 30 minutes. I then left work to go visit the office in person to confirm my appointment next week. Despite the hours being "open" , the doors were locked. Please do not give away my appointment. Your system is broken and I cannot confirm. I have tried every way to confirm I know how. read more

I had repeated billing and estimate issues with this dental office and would not recommend them based on my experience. In multiple instances, I was quoted one amount, paid what I was told was my full out-of-pocket responsibility at the time of service, and then later billed additional amounts. One balance ($90) was explicitly acknowledged by the office as their own estimate error. In another case (a crown), I paid $870 based on their quote, insurance later partially paid, and I was then told I owed an additional $400--despite never consenting to charges beyond the original estimate. These were not isolated incidents but a repeated pattern of estimate and billing errors. Insurance processing after the fact does not change patient consent, and patients should not be held financially responsible for provider-side quoting or documentation issues. If you choose this office, I strongly recommend getting everything in writing and reviewing all estimates very carefully. + After reviewing other patient reviews, it is clear this is a recurring pattern at this office. I am also filing a report with the Virginia Attorney General's Office. read more

Where did Dr. Kim go!? Every visit I have emphasized that I have dental anxiety and prefer seeing the same dentist and hygienist. I have called in advance and requested Dr. Kim and a specific hygienist. The last two visits it has not been who I requested or was told I would be scheduled with someone else. The last visit was the last straw for me for several reasons. 1. My appointment started ~20 minutes after scheduled and someone masked and in a surgical suit came rushing into the suite late that I hadn't been introduced to before. They were extremely rough and lectured me with very little context. 2. After they finished doing my cleaning I anticipated seeing an actual dentist, Dr. Kim. and that never happened and I was told "you'll need to see the dentist for a followup..." that was it. It wasn't relayed to the front desk, there was no plan. Just confusion. 3. I have been trying to schedule to get my wisdom teeth out, I've called multiple times in the past few months and asked for specifics around the appointment and was told I would get a call back from the office. I recently got an automated text message that stated I have an upcoming visit for a treatment... I'm not sure if it's for my wisdom teeth, how long it's going to take, who will be taking them out, and if I need a ride home after. Tend Ballston is truly a mess and something is severely off. If anyone knows where Dr. Kim works now please comment below. read more

Watch out- this place scams you with fake quotes on pricing for procedures. They will let you leave, believing you are paid out only to mail you a bill later. I left the office thinking I was paid in full after they had 'run my insurance' only to get a large bill later in the mail. The service i got there was fine but they lie to your face about the cost read more

I would like to give them a 5 out of 5: having a tv with headphones helps gets through the cleaning, their front staff is very friendly, and the dentists have been good. It's also easy to schedule. What brings them down is how pushy their dental hygienists are when it comes to selling add-on services not covered by insurance. When I went today, she aggressively lectured me for 15-20 minutes trying to get me to purchase "Peri-protect" (an $800 tray with hydrogen peroxide) and told me that "mouthwash is a scam" and nothing would be able to help me other than this treatment. She was about 6 inches from my face and kept pushing and pushing until I completely refused. This is totally unacceptable, I have a lot of knowledge regarding gum disease but if I didn't, I might have caved. She also did not mentioned I had a credit for a free flouride treatment, so I ended up not getting it at all. read more

Went in for a cleaning and had a great experience. Everyone was super nice, no wait time, and everything was explained very well.

I would strongly caution anyone against relying on Tend. I went as a first time patient after seeing their ads everywhere, and the experience of going there is very pleasant- the hygienists are incredibly nice, the suites are beautiful, and it's fun to be able to choose a TV program to watch and your toothpaste flavor. However, the dentist I saw recommended literally thousands of dollars of work on my mouth. I see another dentist regularly, so I was pretty shocked at this recommendation. I had my regular dentist provide a second opinion, and he recommended that only one tooth needed work- not nearly half my mouth, as Tend had recommended. Tend is probably fine if you have relatively healthy teeth and are just looking for a cleaning, straightening, or other services. I would be extremely cautious about relying on them for any substantive work and will not be returning. read more

Feels more like a billing machine than a dental practice. After my experience seeing Dr. Tikreeti, I won't be returning. Last visit: $20 for fluoride, the rest billed to insurance. $0 out-of-pocket. This visit: quoted $20 again, charged $60 at checkout... then hit with a surprise $224 bill after the fact. Same insurance. Same services. Zero communication or transparency. Buckle up...everything about this place feels like an attempted cash grab. (The hygienists I've seen have all been kind and professional. They deserve better!!) read more

Dr. Khan at Tend is hands down the greatest dentist I have ever come across. She is great at what she does and has incredible "bedside manner". I am so appreciative of the care that I've received. Additionally, the rest of the office personnel are consistently friendly and attentive. 12/10 recommend! read more

I had been seeing Tend's ad everyday on Instagram for 2 weeks so I decided to give the free consultation a go. When I first registered online to make my appointment, there were very limited availabilities, understandably, and they required my credit card information which I wasn't too fond of given I was just going in for a "free" consultation. They sent me email and text reminders for the appointment and were very responsive to my questions over text. I went in on a Friday morning and street parking was packed. However, I was able to park in the ballston quarter's garage which is only $1/3hours. The exam rooms in the back are bright, modern, and clean. It definitely felt like a cosmetic facility rather than a medical. It was still nice nonetheless. Once in an exam room, an assistant wrote down my dental history and Dr. Kim came in to examine my teeth alignment. Dr. Kim was very gentle and informative. He definitely was not pushy to make me feel like I was forced into any treatment but went over the different options, duration, pricing, and risks and benefits for me to want to consider it more. Although I could not proceed my realignment with Tend due to other underlying dental problems, I would be happy to return to Dr. Kim's care at Tend. read more

After nearly 9 months I am still receiving bills from Tend. It's mind boggling that they couldn't figure out what I owed after insurance and then send a bill for the entire amount. This level of inefficiency makes me want to return to Tend even less. read more

Did not have a good experience. Took my money and did nothing for me. Will not be back. Passed me off someone else with no care at all. Then charged me another $200.00 for an exam. Do not reccomend. read more

Wow, a dentist. Didn't think we'd be reviewing this, but... Tend was great overall! Anyone can be skeptical of shiny millennial branding on the outside. Can they deliver? I'll admit, tend proved me wrong in the best way. Making an appointment was incredibly easy. Gone are the days calling an office to play phone tag. Go to a website, fill out a web form and boom! You're (almost) done! Credit card and insurance info can be entered right on the site. I entered mine before hand. You can pick TV and flavored treatment if you like. Upon arrival, there's no forms and no fuss if you've filled out info online. You get a cute bag, with enclosed toothbrush and paste. You're able to brush before your visit in a semi-private bathroom-type area with sink. The hygienist was polite and efficient from what I could tell, he did an awesome job! Thank you Mohammad! The doctor was professional and personable. We had a good 5 minutes to outline concerns and possible solutions to my crap teeth. This contrasts to prior overbooked dentists I've been to who can't talk for more than 30 seconds before rushing to pass you back. If you're fortunate to have insurance in network, you're able to walk out as easily as you walk in! read more

Tend Dental Ballston - The swag bag, very nice! - General Dentistry Near Me - Arlington, Virginia

Update: They will tell you they checked with your insurance while you are in the chair, and after the procedure tell you you have no balance to only charge you again and blame it on the patient to "be knowledge about their insurance." Unbelievable! Do not trust them! read more

Tend Dental Ballston - They will not own up to their harmful practices. - General Dentistry Near Me - Arlington, Virginia

BEST DENTIST EVER. From the nice staff members and personalized experience to the modern atmosphere and TV during the appointment, I always look forward coming here. Cleanings are always top notch and I enjoy interacting with the staff as all are very nice and helpful with any questions. I'm always walking out feeling positive. read more

Tend Dental Ballston - Personalized welcome screen - General Dentistry Near Me - Arlington, Virginia

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Dr. Kim was so kind and so helpful and it really felt like they cared about improving my oral health. I'm normally terrified of the dentist but this was surprisingly pleasant. read more

They told me I had 7 cavities when I didn't actually have any. My first (and only!) time going to tend was a few weeks ago because my old dentist didn't accept my new insurance. During my visit they told me I had 7 cavities and that it would cost at least $1000 to have them filled. I didn't schedule an appointment and went to my old dentist to have him assess the situation, and he told me I didn't have a single cavity. My family has been going to him for 30 years so I know he was telling the truth. I have no idea if I had an inexperienced dentist or what the problem here was, but I can't help but feel like I nearly got scammed. Everyone I interacted with was nice enough but the fact that they told me I had a bunch of cavities when I was actually fine is insane. Wouldn't recommend going here. read more

Great first visit. Damian, the dental hygienist who assisted with my cleaning, made restoring a treatment plan very easy and comfortable. Overall a solid first impression in all aspects. read more

Update 6/8: I had an appointment at Tend and the cleaning went well and the office was pretty. However, I was very disappointed following the appointment. First, billing didn't submit my insurance claim correctly. It wasn't the biggest deal but then I had a hard time getting in contact with someone to correct it. The bigger issue was that Tend had offered a free whitening promotion, which I was very excited about. However, the promotion ads failed to mention a 2 week policy. The whitening appointment has to occur within 2 weeks of the first appointment. Also, no one mentioned this when I was at my cleaning. I was only informed of this after I had my whitening scheduled for later in the month. Very poor communication. Due to planned travel I will not be able to participate in this incentive. This lack of communication and transparency concerns me. I felt tricked but also like the left hand didn't know what the right was doing. I do not plan to go back. read more

Honestly, I was a little skeptical when booking my appointment. I really dislike going to the dentist and depending on the day, I might say I hate it. Recently had a bad dentist experience where I was told I needed almost $3K in work done so I obviously had to get a second opinion. Saw a bunch of ads for Tend and looked up reviews on reddit for the NY offices and thought I'd give it a try. First off - the office is beautiful. It's very aesthetically pleasing and everyone is extremely nice. You feel welcomed the second you enter the door. You can tell there was a lot of attention to detail from the glasses and head phones to the brushing station. My hygienist, Kim, was really nice and explained everything as he was doing it including what he was seeing when he was cleaning my mouth. Dr. Choi, the dentist, was warm and helpful in explaining what she noticed on her exam. Overall a great experience, and eased my concerns over dental issues. Scheduled my 6 month follow up and am looking forward to it (for once). Kim and Dr. Choi did an awesome job and will definitely be coming back! read more

I literally LOVE the dentist so I'm probably opposite of others, BUT the place was nice; staff was nice; music was popping, place was clean! The brush bruff section sooo freaking cute! Plus you receive a toothbrush and toothpaste as a new patient! And a free whitening what more could you ask for!! Definitely recommend One of thee best dental experiences I've had. I believe my hygienist name was Gabby. She was so nice to me and motherly. Haha needs that. read more

Tend Dental Ballston - General Dentistry Near Me - Arlington, Virginia

Awesome dentist experience! Super easy to book online and choose your preferences. The office itself is crazy nice. I arrived early and they were able to take me in ahead of my appointment time. The dental assistant was super friendly and walked me through what to expect. She took my X-rays and then my hygienist came in. He was so friendly as well and made sure I was comfortable along the way. Features at Tend I haven't come across at other dentists: (optional) numbing gel on gums for the cleaning for maximum comfort, noise cancelling headphones and Netflix shows to watch during cleaning, super handy suction tool that keeps your mouth open to the exact wideness needed for cleaning. Cleaning was fast and as comfortable as it can be. Dentist came in after and checked me out and I was on my way! Highly recommend giving Tend a chance!! read more

Tend Dental Ballston - General Dentistry Near Me - Arlington, Virginia

Everything I had hoped for and then some. Tend has rethought everything I used to hate about the dentist and optimized the experience for both time and happiness. Super friendly staff with all of the latest equipment. Can't wait to go back! read more

The service is quick and efficient! Bring a health care worker and receiving excellent service is what I am happy about!

It's incredible to watch Tend's construction over the year to finally opening up! I saw Tend on tiktok for months but there was never one close to me, so I was excited to go. The place looks better than some spas I've visited. When you first walk in, they take you to a brushing room to take selfies and brush your teeth. While you are getting your exam, you can pick which shows to watch. As for the quality of the exam, I thought they were really thorough. Overall: I love the convenience and the modern look of the office. Will definitely be coming back! read more

Horrible!!!! This is the second time they call me the night before to tell me there will be no orthodontist in the following day. Why do you have the option to book an orthodontic consult online then? I would not recommend this place to anyone. Absolutely horrible customer service. No apologies either. read more

I would strongly advise against trusting Tend for dental advice. I recently moved to the area and was persuaded to try Tend after seeing numerous adds. I booked a new patient consultation and was told I needed extensive dental work done throughout my entire mouth. I left feeling very skeptical of the whole experience as I have good dental hygiene and have never been advised of any of these issues at my prior dentist who I routinely saw. The doctor also refused to show me where she allegedly saw issues on X-rays and photos of my teeth when I requested. After getting a second opinion it turns out that NONE of the suggested work that Tend wanted me to do was needed and the second opinion doctor was very concerned with Tends recommendation. This is my first ever Yelp review and the only reason I am writing this is so others do not fall into this trap and spend thousands of dollars on dental work they may or may not actually need. Overall I would steer clear from any consultation advice from Tend. read more

I am deathly afraid of the dentist, so much so that I hadn't been in 15 years (I know, wth)! I really tried to take care of my teeth so that I didn't have to ever go back, but my wife guilt tripped me into making an appointment. I started looking up dentists, and came across Tend on social media. It looked cool, new, and not what dentist offices looked like the last time I went (which would be the case since I hadn't seen the inside of one since 2007). The booking process was ridiculously simple, and that made me a little less apprehensive. They were upfront about insurance and costs, but luckily I am a teacher and have bomb coverage. Fast-forward to the day of the appointment, and it couldn't have gone any better. Aside for Maps taking us to the back of the building, we found it easily. The receptionist was kind, assuring, and welcoming. She made jokes, gifted us both with new patient toiletry bags, mind you my wife wasn't even a patient, and let us test out their toothpaste and toothbrush in their little social media restroom area. I felt like an influencer. The dentist assistant Megan took me to my personal room that was tailored to my appointment. I was greeted by a tv with my name, and for me, the simple things like that make the difference. Megan was very gentle in doing my mouth X-ray, and made sure I was comfortable each time she had to adjust the camera. After she was done, she went to get my wife so that she could be my therapy person while I had my cleaning and evaluation (how kind is that?!). Mohammed was my hygienist, and dude was on point! He was gentle, thorough, and meticulous with every part of my cleaning. He made sure I wasn't feeling any discomfort throughout the entire process, and always addressed me by name and said, "Please" if he needed me to adjust my head. He talked me through all the X-rays and pictures they took, and the procedures they needed to do. Dr. Hadar was the cherry on top. She came in, explained everything that was done, cleared up any questions, and did my mouth guard fitting--I had begun to grind my teeth when I slept within the past couple years, and that cause my gums to recede. I even got to watch tv with headphones throughout the entire visit. At the end of the visit, the person in charge of insurance coverage and payments came in to talk me through what was covered and pricing for the mouth guard. Since this was a preventative treatment, my cleaning and X-rays we covered. The mouth guard wasn't free, but my insurance covered over 75% of the cost. They didn't force me to pay for anything, and even asked if I was comfortable with paying for the mouth guard before charging my card. Again, the little things here. Overall, this was the best visit I've ever had. I was taken care of, and made comfortable every moment. I didn't feel like I was being a burden, and I didn't feel pressured into doing anything they said I needed. I highly recommend switching to Tend if you are looking for a new dentist, and my wife is even going to make the switch also. Oh, and did I mention that I had no cavities after 15 years ?! Do your teeth a favor and check them out! read more

excellent ortho staff. Dr. Kim is great and his team is so kind and made me feel at ease.

Refreshing dental experience, easy online scheduling, insurance verification, & great transparency.

Great customer service great experience and I love the little area when you walk in and so you can brush your teeth and take selfies read more

Great visit to the dentist - they're always kind, give good advice, and answer all questions. Love going here !

My appointment at Tend in Ballston was a lovely experience from the start to the end. For starters, I was greeted by a lovely front desk attendee by the name of Toni. She was so personable and kind, and answered any and all questions I had regarding a very anxiety-filled visit to the dentist. Her bright smile and wonderful personality really set a great first impression. My hygienist, Kayla, was incredibly knowledgeable and thorough in explaining every step of the process when I was in the chair. She made sure I was comfortable and informed, and I greatly appreciated that. The attention to detail from x-rays to cleaning was obvious, and I look forward to working with her in the future. A top-tier professional in her field! Lastly, Dr. Haidar chatted with me regarding my treatment plan and overall dental health. She could tell I was overwhelmed and anxious. I am forever grateful for her calming nature and her assurance that all would be okay. She was very explanatory and made sure I understood all parts of what she plans to treat. She spoke to me like a person, not a patient. Overall, my experience at Tend Ballston was great. I will be back, and will advocate for others to as well! read more

This place sucks. Gave me a temporary filling for an onlay and it fell out within 5 minutes while I was waiting in line to pay. Went back in, hygienist tried to act like it didn't fall out (why? There's a giant visible hole in my tooth! Do people just think I want another temporary filling for fun?) and eventually redid it. I found it weird this was delegated to someone who didn't know what they were doing. Fell out again less than a day later. This is a catastrophe - I'm going to keep swallowing temporary fillings on a daily basis while we wait for the tend lab to make my onlay. Sounds like it might be delayed now "due to the holiday" as well. No option to accelerate the onlay. Basically come here if you want half-finished shoddy dental work from people uninterested in doing a job the right way. read more

I typically hate going to the dentist but Tend made it so easy and fun. The receptionist was so sweet and attentive. The office is super clean and chic. My dental hygienist was very informative and gentle on me. Will recommend to all my friends in the area. read more

Tend Dental Ballston - General Dentistry Near Me - Arlington, Virginia

Don't go!!! I agreed to a payment and paid everything on each visit after they confirmed with my insurance and everything. 4 months later I received an email that I have an outstanding amount of almost $500 dollars and they will charge on my card on file in 3 days. The email doesn't even include why this amount? Nothing!!! I tried reaching out via email, calling, etc. I was called back and as soon as I said "I received an email with an outstanding amount.." the person on the other end hang up the phone. This is horrible!!! Is a scam! read more