I really appreciated the fast and excellent service of Temperature Pros. My AC stopped working on Sunday afternoon and by Tuesday, it was fixed. Before calling Temperature Pros, I had called another local well-known company to give me an estimate on fixing my AC and was told that it was going to cost me in upwards of $1,000.00 to have the Thermal Valve replaced. Wanting to get a second opinion, I found Temperature Pros on the Home Adviser website on Monday afternoon and put in my information-- not really expecting to hear back from anyone.
Within minutes of putting my information on Home Adviser, I received a call back from Temperature Pros. I was surprised! The employee on the other end of the phone was friendly and he set me up with an appointment for the very next day.
I received a call from Temperature Pros on the day of my appointment informing me that a tech was going to be at my house (I am really impressed by the level of customer service over the phone) and when I got to my house, the tech was already there- 20 minutes before my scheduled appointment time! That is excellent service from a local company that I have not ever experienced in the 8 years that I have been living in El Paso. The employee that came to service my AC was Oscar Leyva and he was excellent- very informative and knowledgeable. He took the time to explain why my unit was not working and he broke the cost down to fix it in a way that I understood- before he did any work. He did not speak to me in technical terms, nor did he speak down to me because I am a woman, which I appreciated. It turns out that I did not need what was initially told to me by the local well-known company that I called before I called Temperature Pro. I would recommend this company to anyone looking for fast, excellent and reliable service. read more