went in store to return 5 g modem i did not want as i want the nbn connected ( i have an appointment at home with technician on monday ) they ( telstra store ) couldn't take it because they reckoned the internet was down the girl told me to take modem to post office because they couldn't take even tho i got it from their store , . i then travelled forty kilometers to take to my post office but they said they couldn't take it because i never had a reference number! absolutely disgusting service from this store ! optus is looking great read more

Was offered by an employee named Dave, many items as FREE. Had it in writing, but unable to get it resolved. Have put in a complaint with the TIO and it got escalated to level 3. Do NOT trust this store. They do nothing but rip people off. read more

Beware of purchasing anything from this store!! A friend of my mum, with a disability, bought a new phone there on Saturday. The phone stopped working yesterday, so she returned to the store today. Did they replace phone as they are legally obliged to do? No, they told her to take it to Samsung, more than 30 minutes drive away. I've advised her to contact Consumer Affairs, and won't be frequenting this store read more