We have had two good experiences with Freedom Wireless. When we moved into our house, we had a…read morescheduled appointment for Christmas Eve. I told them that we could reschedule after the holiday. Much to our surprise, their technician came out and did a wonderful job. Our second was when Larry recommended a new service that was less expensive and had more options. Good stuff going on at Freedom Wireless.

I am so completely unhappy with Dish Network. I watch very little TV, but the 2 shows I do watch,…read moreor used to watch, I now have to pay to watch on iTunes. After DROPPING AMC, Sundance and IFC some time back, I've been waiting patiently for Dish to come to some sort of ageement so its customers would be able to get these channels back. Apparently they have PERMANENTLY dropped these channels. The neighborhood that my family lives in cannot get any other service. We are locked into Dish if we want cable or satellite. So now I am going to have to pay to watch Walking Dead. I just paid to watch Breaking Bad as well. Replacing these channels with others that do not even come close to measuring up is unacceptable. I will not only NOT recommend Dish network to any of my friends or colleagues, but when we move I will NEVER return as a Dish customer. I WILL ALSO BE DEDUCTING THE COST OF HAVING TO DOWNLOAD THESE TWO SHOWS BECAUSE OF THIS DECISION. Greedy, corporate nonsense makes me sick. I have been paying for your service for a long time and to have these AWARD WINNING shows unavailable to me because of this greed is absurd and shows just how little Dish cares about its customers. Petitions have been sent to you, complaints filed, thousands of phone calls expressing the need for these channels to return, but obviously money talks and is more important to Dish than customer satisfaction.

We have been without internet for a week. I asked for you to cancel my internet on the 11th and was…read moretold it was done. Then you charged me for march and it shows me as an active customer still. Every time I call in it takes forever to get any help or resolve to my issues. You owe me money in a refund. This is out of control how horrible your customer service is and how little you care to take care of your service and customers. Ten weeks later update. It took a week of no service to cancel. It took them over a week after that to actually remove the internet. Then they never refunded the month of February. They charged me for march. And they owed me money for over charging me from months before. They refuse to pay me so now we will be going another route to handle this. I would avoid this company like the plague at all costs!!! Even the supposed owner who replied has no clue what her or the parent company have done or are doing. In today's business climate I can't belive that this kind of customer service is tolerated by anyone. They have to be paying people for reviews or offering deals to get them at signup. .

They have been a 2-month nightmare! STAY AWAY. John the installer was the best part. There is no…read moreCustomer Service. Calling is a waste of my day.

1 star. Frauds/liars running this store. The upgrade and pricing I was promised when switching from…read moreAT&T were not honored. Add-ons like hotspot were turned on despite me explicitly declining them, and my account shows the "free" phone is not free and must be paid off. My first bill was higher than expected and I'm still working with support to fix charges that shouldn't be there. I recommend getting every detail in writing (plan, features, promotions, and device credits) before you sign--because what I was told in-store didn't match what I was billed.

Absolutely horrible customer service. I almost never leave…read morereviews but felt compelled to. I went to this store after Verizon made a mistake porting a phone to my new Verizon Account. All I needed was a SIM card and some assistance getting the phone to work on a workday. Manager and employees were dismissive, unhelpful and rude. They acted bothered with an attitude the MOMENT I walked in the store / I calmly explained that my phone was being ported to Verizon and something had happened and made my phone not work during a work day. They could not have cared any less about my predicament nor took any interest in solving it. The lady I spoke to at the store told me to "call Verizon" - which I did from the store. When Verizon tech support got on the phone - they asked me to hand the phone to the representative in the store so they could explain the error the store said it was seeing. The woman actually told me she couldnt talk to Verizon tech support and that she knew nothing about my account. THE STORE ACTUALLY TOLD ME THEY WOULD NOT TALK TO THEIR OWN COMPANY TECH SUPPORT. I walked out while still talking to the Verizon tech support person on the phone - and drove to the the Verizon store in Exton at: 146 Eagleview Boulevard, Exton, PA, 19341 The manager John immediately interfaced with the Verizon tech support person (who stayed with me on the phone during the entire drive over) and immediately figured out how to solve the problem and my phone was back on. I recommend going to the Exton Verizon store and asking for John and avoiding the Downingtown store completely. I almost left Verizon and went back to T-Mobile over this. Tech support on the phone and John in the Exton store saved a customer with 5 lines. And he mae a sale for a new phone while at it.

Beware, the employees in this store do not give their customers warranty information on the…read moreaccessories they sell. They charged us $50 each for screen protectors when we bought our phones. They put the protectors on for us and didn't say anything about a warranty or registering for a warranty. They kept the packing materials so we had no idea there was a lifetime warranty. Several months later we both needed new screens. When the store opened after being closed for Covid they happily sold us two more screen protectors and charged another $100 on our account. They were not allowed to put them on so I did it at home. One of the covers was damaged when I put it on. I went back a week later and told them about the new screen being damaged. They gave me a number to call for a replacement. When I called it was the warranty department for the makers of the screen covers. Only then did I find out they charged me again for an item they know was under warranty. The store refused to do the right thing which was to credit my account. When I asked them if their employees are told not tell about warranty information they asked me to leave the store! Will not set foot into another Verizon store. Not when they knowingly steal from their customers and then try to justify it.

Ordered service Oct. 24th...nothing ever rec'd...no equipment no service...can't get them on the…read morephone...does not respond...finally after telling them I was going to BBB/state police...my money was refunded only to be charged again!!!! Now I have to fight again to get my money back.

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