TekSavvy has been absolutely brilliant. My daughter used them at university so we chose them for our home internet provider. They were super helpful when we had a problem with our internet (due to a Telus line issue) and I could always get a person on the phone day or night. Also, they employ Canadians, rather than outsourcing their calls to Guatemala as Telus does. They were kind, helpful and skilled. 5 stars for service for sure! read more

There is no customer service and once you sign up, it is impossible to fix any set-up problems They didn't setup service and billed me anyway. No telephone - on hold forever (hours). Don't solve any problems, or provide any help. read more

Teksavvy is pretty awful, though the price and promise of high speed and large data allowances can be tempting. 5 big issues to think about before committing: 1. Scheduling a set-up time and day was unreasonably difficult, Teksavvy will only give you 9 hour windows, Monday to Friday. If you work a typical 9 - 5 prepare to book a day off work, or work from home. Also, they're likely to change the date on you at the last minute, like they did to me. 2. Modem kept dropping wifi signal, and my computer couldn't pick it up. I would have to spend 2 - 5 minutes rebooting modem before I could effectively use the wireless. This happened anywhere from once every 3 - 4 hours, to once every 10 minutes. 3. Had to spend 1.5 hours with a technician on the phone. Luckily he had excellent customer service skills (for once!). He told me I could send the modem back any time if the problem still wasn't resolved. Surprise, issue was not resolved. When I called the office back his colleague was very resistant to just allowing me to send the modem back, without spending another 90 minutes going through tedious system checking processes over the phone. I had to put up a major fight to keep him from wasting my time AGAIN. 4. I sent the broken modem back to Teksavvy and get charged $30 restocking fee. Apparently spending hours on the phone for bad service does not confirm for the company their modem was defective. 5. Top top it all off, with the exception of the technician at number 3, Teksavvy has DESPICABLE customer service. They will not offer you any condolences for the time and money they squander. My partner and I work from home quite often, and not having a working wifi signal we could trust cost us a lot in productivity. When I brought this to a Teksavvy rep's attention, she was unsympathetic and offered to let me ditch my service if I wasn't happy. Not that I could get my initial $250 deposit back, of course. But, ya know, options. Great. This is starkly opposite from the Big 3 who are so focused on keeping customers happy. As much as I hate succumbing to Telus, Bell or Rogers for internet service, I don't think Teksavvy offers a reliable alternative. They are all about their marketing, not enough about quality of service. read more

Let me start by saying that I was with TekSavvy for three years and thought they were fantastic. I had a few problems with technicians not keeping their appointments, but that's understandable since they use Rogers technicians for their service calls. However, their customer service always did everything they could to keep me happy when the technicians caused problems. Here's the problem: I'm currently in the process of moving to a new location, so had an appointment set up for a technician to come do a hook-up at my new apartment. I waited for the 3 hour window, and the tech never came. I called TekSavvy to make another appointment and found that they had disconnected my internet connection at my old apartment. Since I will be moving between locations for a while, I need an internet connection at one of the apartments. I asked to have the internet reconnected at the old apartment until such time as the new connection could be set up, but they told me there would be a $65 hook-up fee to turn it back on. When I explained that the only reason it was disconnected in the first place was in order to hook-up the new location's connection, they still wouldn't waive the fees. When I asked to speak to their manager, I was told the manager wasn't available and that this was the final answer I would receive. TLDR; Happy customer for three years, then had a very disappointing experience with their customer support and I'm now switching ISPs. read more

teksavy is a bunch of incompetent , clueless people who will rip you off and give you no service whatsoever. Consumer be aware.

I had cable internet from them for abut 3-4 years, until now. The price has continually gone up and they never delivered the speed (downstream) that I paid for... not even close. Their technical department said they are helpless in this matter. I paid for 25 Mbps and I only got 7.25. Now they are sending emails about a new price hike. I am sick of these games. read more

Worst service , I had internet for more than 1 year, Was not too bad until I moved. 3 days I spent with the "technicians " to plug in and plug out the coaxed cable. I told them, to send me a technician . No way , too long from Ontario to Alberta. Every time when I called them, lies and lies. I cancelled my account . To much time for the worst ever service . read more

I get it. Teksavvy saves you money. On the other hand, getting the service in my experience was a nightmare. My husband and I recently decided to switch from Rogers to Teksavvy for many reasons; saving money, no cap on bandwidth etc... originally we thought it would be a piece of cake. We thought wrong. We cancelled with rogers and Teksavvy's activation date was set the day after. One day with no internet? Pfft! I'll survive. What was suppose to take 2 days at most, turned into over a month of no service connection. A total nightmare and it was ongoing, during exam week was the worst timing possible. We called every day for status updates (which in turn ran up our phone bills) We switched modems with a friend to see if it was that. Nope, still nothing. I made sure to confirm with them time and time again if we had the right modem. We did, it was listed under the compatible modem section. So, the first 20 calls to tech support was bascially the same thing. Power cycle the modem on and off, Check status, lights, rinse and repeat. To a point where I was getting a little irratated to explain everytime what has been going on. Though, all that didn't let it affect my mood towards the tech support guys. Then they started charging me on my 2nd months service, already on top of that the activation fee and first months. 180 dollars in, with still nothing to show. I was told that it wasn't going to come to this, because they would move up the activation date...but it never happened. Finally, from countless calling to try to get a hold of a supervisor (he was very patient with me at that point) tell me that it's a problem withour modem that's causing the issue. I mean, why didn't anyone tell me this day 1 when we signed up with them? Why is it listed on their website? No clue. I go along with it, cause at that point I'm willing to try anything. I was told it should arrive....yesterday. So I guess we shall see. Out of curiousity, I asked if it doesn't work what's going on with my 180 dollars? They said they would return my 2 months but not my activation fee. Okay, at that point I lose money because they couldn't fix my problem and just take my act-fee for no reason. OK? I was told for each day that I was down, they would compensate me for my trouble. That was great to hear, finally someone cares.. turns out they lied. They weren't giving me jack comp IF they can get it fixed. And my refund is still only 2/3rds of it back. Oh joy... hopefully when I get hte modem it'll solve me issues that could of been prevented in the first place. read more

I sadly have to give a poor rating to TekSavvy. We ordered new service with them because we wanted to switch from Bell. Like many others, we heard great things about them and their prices and terms were great. We asked to have an installation on July 25 and was told a tech was coming by before 5 pm. When no one showed up, I called. They had the incorrect phone number on file, so when the tech attempted to call and got no answer, they decided not to show up. That's a bit lame, since someone could have been occupied for any number of reasons, and you'd think they might just come on by anyway. I had to call Bell to ask them to extend our service until August 5, and we rescheduled an installation for August 1. The tech came in the evening, did a few things and informed me that although the DSL light was on, the internet light wasn't on, and I was to phone TekSavvy to have things activated. My partner is the main account holder so I waited until he came home to call. When he spoke with them, he was told the tech who came by (who is from Bell) had to close something off on his end with respect to a ticket, and this is usually done by midnight; our internet should be running by then. I woke up Saturday morning with no internet and later in the day my partner phoned again. This time we were told they would come by on Monday, which was the holiday. The tech came by again and fiddled around. The result was the same: no internet. Another tech came by yesterday and after some more fiddling around, we were told first that: - the modem was bad - no, the modem is fine, the jack is bad - no, the jack is fine, the connection from Bell's end is bad (whatever this means) Last night we were on the phone and they assured us someone would be by today between 12 and 5. They then sent an email saying they changed the ticket time for someone to come between 3 and 6. When no one showed up, we complained on Twitter, and someone called us. They then informed us they would have someone here by 9. Each time we called and had to speak to someone, took anywhere between 30 and 90 minutes. We cancelled a day trip, and lost business because someone needed to be home four times for these people. And every phone call had a similar tone and end-result: "We're so sorry, and were working hard to resolve the issue!" Meanwhile, nothing has really been done. No one has taken responsibility for the problems we are having, and no one has offered any real solution. Sending a tech by numerous times has obviously been ineffective. Furthermore, they haven't even offered any sort of compensation for their poor service. For a company so interested in resolving problems, you'd think they'd offer a free month, or waive the activation fee - something. But they offered nothing. Now we will be faced with the arduous task of cancelling with these people and attempting to get a refund. Great. read more

I am not happy with TekSavvy. I ordered a business DSL line. Bell Canada installed the line. But the modem (which I purchased from TekSavvy) would not sync. They swapped the modem. The new modem would not sync. Nor would a third modem (borrowed from another TekSavvy customer). So their tech support suggest the line may be at fault. But I have to agree to an ~ $87 charge - presumably from Bell - if the line is NOT at fault. (I am pretty sure it is the line, but it's always possible there is some other issue...) I asked for my line to be cancelled and my fees refunded. TekSavvy support say they will not refund my fees UNLESS I agree to have the fault fully diagnosed, for which I have to pay $87 if it's NOT the line. In frustration at this crazy "Catch 22", I just cancelled the service and swallowed the lost setup and monthly fees - and the modem purchase. I will never use TekSavvy, nor recommend them to anyone. This has gotten me upset enough to actually sign up to Yelp! so I can warn other potential customers. Why would anyone want to contract with a company that can not actually supply you with a service without threatening you with an added fee if the issue is something OTHER than the actual line? read more

*HUGE LET DOWN* I've had Teksavvy internet 25(now 30mbps) in Calgary for about 8 months now and I've never had speeds anywhere close to what I'm supposed to get. I am supposed to get 25mbps download and the most I've ever gotten is 15mbps. The average down speed is usually around 6mbps which is appalling and I won't mention how slow the ping is. I used to live on a farm with satellite internet and this is just as bad as when I live in the middle of nowhere. I've been working with their tech to try and resolve the issue but they so far have gotten nowhere. They are charging me full price and have not credited my account.They say they will credit me when it is resolved(which is most likely never.) I had high hopes for Teksavvy but this is ridiculous they've been beating around the bush about this problem for way too long. DO NOT USE TEKSAVVY. Thanks! read more

I've had an issue for two years with teksavvy. The speed will be decreasing,package lost and eventually the Internet connection will interrupt. I had to change 2 routers on their advice (for my own money).after 2 years they said it was the modem,and because it was already off warranty they refused to change it for free,even though I reported it long before the warranty ended. I went to another provider with the same modem and till now (4 months) haven't had any issues. So on top of not fixing my problem, Teksavvy made me spent lots of money and wanted me to spend more for things that don't fix the root cause. read more

Teksavvy has a terrible customer service. I asked them to change my name on my receipt and it was their fault. The agent kept telling me it is not possible to do that. That's ridiculous! The agent was very rude and even didn't say sorry. I tried to talk to the manager and the agent said that he/she can't fix it! That's bull shit! How does the agent know? I hate their customer service!!! read more

THEIVES!!!! they charged me $245 and never provided a service or product. Contesting this payment. Will take to small claims court if required on principle. I spent over 4h trying to rectify the issue and get reimbursed, they kept promising to call me back with a solution, and I have given up. read more

Over a month wait to get someone to install internet, then they screwed up and didn't send anyone. Couldn't cancel, gave them another shot, another month of trying to get them to install internet. read more

Teksavvy Solutions Inc... Is bullshit and they are affiliated with hacker techs.. I know I am doing the work. KEEP your private info away from this company go somewhere else... The below comment does not even scratch the surface "Snakes and Weasels belong in the zoo" - Rob Ford I was a happy Teksavvy customer until I got screwed, BIG time. I'll start this review off with a warning... DO NOT SIGN UP WITH TEKSAVVY ! I've lost out on 3 days of work going on 4 because of techs not showing up to the house and CSRs not telling me what's REALLY going on. Not once was I told of vendor issues upon signing up - meaning they can't even secure the service they're selling. Not once was I told that confirmed dates AREN'T REALLY confirmed dates - meaning when they confirm a date it's okay for them not to show up cause they outsource the technical installs to another company that makes you the last priority. Not once was I told that due to high volume I'd have to wait 2 weeks between rescheduling or 2 hours on the phone to speak to someone who responds with "I don't know what happen". There is no excuse for their horrible customer service... let alone... no excuse for blatantly lying to people to get a service... nor told when I'll be able to get said service. A service I've never used, yet I paid for ! When you sign up you're stuck into a written contract with them where you can't get out of until they fix the problem... well they aren't fixing the problem, they refuse to make fixing the problem a priority and they can get away with it. They are only causing me time, money, and stress. This company doesn't deserve my business and they won't give me my money back. I'll definitely be in touch with the Better Business Bureau, what's happening to me and other people isn't right. read more

After a month and a bit, I can say I am very happy with Teksavvy. The speeds have been pretty consistent throughout, definately better than what we had with Rogers. Happy with this company as a whole. read more

Absolutely THE WORST SERVICE possible!!! FYI:They lease their lines from Bell and Rogers, thus putting them low on the list for system repairs. I just had an issue with my service, spent 4 hours with tech support...they said its a Rogers issue, and that they can't make requests for 24 hrs, which would then be processed within 24-48 hrs, but since its Thursday...no one from Rogers will look into it until Saturday, not Sunday or Holiday Monday...so my service would resume on Tuesday or Wednesday. ABSOLUTELY RIDDICULOUS!!!!!! Then, I asked to speak to customer support, they transferred me to Sales?!? I asked if I could speak to customer support ...they transferred me to tech support!?! I asked the tech support supervisor We'll call him condescending Brad ID4412 , and he refused to give me a name for a customer support supervisor....are you kidding me?!? What do you have to hide? Stay away from this company! I've never dealt with worse customer support, and I've gone through Syrian Customs....they were far less frustrating. Tek savvy is a terrorist o consumers! read more

Avoid. Long waits in queue - if you have an issue, you'd be waiting for hours on the phone to reach someone. TekSavvy stood us up at the cottage 3 times - they tell you to be on site (i.e. drive there) for installations/repairs, and then they simply don't show up. TekSavvy simply ignores complaint - they charged us for the services they didn't deliver, and their solution to the problem was to stop communicating with us. Don't be fooled by the low service price - you'll understand why it is low once you have to deal with them. read more

Tek Savvy has done nothing but give us a run around since we paid the massive $300 set up fee. When we ordered their DSL internet, everything was fine, and everyone was there to help. Now a month later, and at least 30h on the phone with them... STILL NO INTERNET! First the set up date was 2 weeks after the payment was made. This was a long time, but we understood they may be busy wit school starting, kids moving out and them doing installs. When they came to do the install they told us 2 people would come to set it up. Well, one guy showed up and did some work. The other came to the apartment stayed in the downstairs lobby for a bit, and left... DOING NOTHING.. we did not know he even came! not sure why but he decided that he didn't have to do his job that day... We called in around 10pm that day to be told that we would have to wait until midnight to complain or do any trouble shooting since when it is installed it can take up till midnight to "activate" Well midnight cane and we spent at least 3-4h on the phone with them troubleshooting. Then after all the trouble shooting they sent us to a supervisor who told us it was not working since bell did not connect the line for us... SO 4 HOURS OF USELESS TROUBLESHOOTING! They said they would send the bell teck back to re-do it/(do it for the first time like they were supposed to) That took another 4 days to come around. So the bell guy comes to our place and tells us all should be good. it is installed. We try it, not working. He tells us it might take up to midnight. So.... we wait up till midnight again.... and... NOTHING... still no internet. We call back and are on the phone for another 4 h (2h on hold before anyone picks up) Now we have an appointment for someone to come back in and take a look in another 4 days so we can go through this AGAIN. Honestly I do not understand how big of a lack of communication they have in their company (being that they are a communications company) When I complain all the person can say is to hope for the best. WTF.. hope for the best... DO YOUR FUCKEN JOBS RIGHT AND THERE IS NO NEED TO HOPE FOR THE BEST. Honestly I wish we just went with someone else. Tek Savvy is not worth the effort, and after the $300 set up fee they charge you need to be with them for at least a year or two to see any savings... read more

What a nightmare, signed up for 35mbs, unlimited internet, never ever went above 12mbs. I called and complained numerous times, nothing was done, eventually I figured I should downgrade to actually pay for what I was getting, so I downgraded to 6mbs. soon I realized that was not acceptable for my needs so I wanted to upgrade again, to 18 hopefully to come back to what I got before but was told the modem that TEKSAVVY had sold me 1 year ago was obsolete and could not sustain speeds higher than 6Mbs, which makes me believe is the reason I was getting lower speeds to begin with. after calling customer service and spending hours on hold I was told they can offer a $20 discount on a new modem, which I found UNACCEPTABLE and am finally TEKSAVVY FREE. Will be looking into Distributel or Start next. From the bottom of my heart, I dearly recommend everyone to stay away from TEKSAVVY, very unfriendly and inflexible customer service and all together a very poor experience. I would not go out of my way to write this review but I really hope to save at least one or two ppl the experience that I have had, having to spend about $200 with the purchase of the modem, shipping, installation (guy comes in, pluges in the modem, and voila) only to find out the services were nowhere near what I was paying for. Worst of all, when I wanted to upgrade and pay more money to the company I was told I had to buy a new modem, where I should have been able to use the one I bought for at least 3-4 years. Be wise and look away from TECHSAVVY read more

At first I wanted to support the "little guy" who cares about it's customers, but now I see they are the same as rogers or bell, just smaller. This company went back on their word and is not worth the money or effort. The advertised price may seem low, but in reality they have been much more expensive than bell or rogers. You must buy a compatible modem for over $200, in addition to a router which was $100 for me, plus installation and activation fees. It seemed expensive at first but I went for it because I thought a one time fee will be worth it once I stay with them long enough. When I signed up they promised that this modem is all I need for speed up to 300 mb down and I will be able to switch speed at my convenience without a problem. Fast forward a year and the company comes out with a package that is better than my old one in every way, faster speed at no additional cost. I thought it would be a great time to change plans but when I tried to they told me that my modem is not supported for speeds that fast (100mbs down). To be clear, the modem is capable of supporting three times that speed, but because it is "old" (only one year) teksavvy no longer supports it at higher speeds because it may be less efficient on their network. The only way I can upgrade my speed is if I bought another modem from them for $235. This felt like a slap to the face because internet speed increases greatly every year, for every company, and if my "old modem" needs to be upgraded to do that then it is not nearly worth it. I do not advise anyone to use this company, unless you foresee yourself using the same package at the same speed and price for years at a time. read more

Scheduled installation on Monday 5-9pm, no one came. They called after 9pm saying they were gonna reschedule it Tuesday (too late to inform). Tuesday no one came, I called them they said nothing was scheduled that day instead they said Wednesday (last time I called the guy he said Tuesday, "not reliable". Finally someone came Wednesday but he said there is a problem, so he said someone will come tomorrow to finish the job. Thursday no one came (been waiting again but no one came) so I called teksavvy, they said they can't do anything about it. I called Friday for an update, they said around 7 days so I ended up cancelling my internet. It was a one week nightmare experience. read more

I tried twice to contact them for information on their services. NO ONE responded to online chat and there was an hour and half wait to speak to a rep on phone. The time before that the online "attendant" was not available and phone just rang and rang. If that's indicative of their customer service YIKE! They're not even interested in prospective customers. read more

0 stars. Absolute garbage. They make you buy a new modem from them when you want to move the service to a new address, claiming that the area you're moving to uses a different cable provider and therefore does not support your current modem (their website, however, states that the current modem is in fact compatible with the new address - thus misleading customers). They will not take your current, perfectly working modem back, and instead suggest that you sell it on Kijiji yourself and use the proceeds to recover the cost of the new modem that they try to make you buy. I have been a customer with them since February of 2014. They do nothing to retain you as a customer. Will never go back to them and will never recommend to others. read more

I signed up to Teksavvy because I wanted something cheaper than Telus, and to support a company that wasn't one of the big guys. It cost around $300 to sign up - modem, router etc.. At $30 cheaper per month, it would take 8 months make back the sign-up costs, and then the savings would begin. In the first few months there were a lot of problems (details below) but since then I've had reliable internet for half the price of Telus, which has been awesome. Their initial signup process is fast and smooth too - confirmation emails, phone calls and the rep showed up exactly when he said he would. After the first few months with Teksavvy: - I made back the cost of the modem etc. in savings, and am now enjoying reliable internet at a great price - TekSavvy emailed me to say they were DECREASING their price, and my monthly bill would be lower for the same service (how often has Telus done that?) - Having the call centre walk me through fixing things means I can now often trouble shoot on my own, which makes it faster when you call in - Teksavvy gave me a bill credit for the issues I was experiencing, which made up for some of the time wasted on the phone - If you call during the offpeak times, you get through faster During the first four months (note: I haven't had any of these issues since then)... - Hundreds of dollars just to sign up. - Unreliable service: the internet was patchy, slow and at times nonexistent. Numerous outages - Powerless customer service. They tell you to reset everything, then if the problem persists all they can do is tell you to call the modem provider, or the router provider - not their problem One day I spent literally 6+ hours on the phone. First with Teksavvy, then with the modem and router companies, and then with Teksavvy again. Only after I insisted that I've already spoken to the other companies did they agree to lodge a trouble ticket. - They marked a trouble ticket as resolved when it hadn't been. It took two phone calls to get it reopened because "we can see the issue but you need to call this other department instead". - Long on-hold times when you call. Allow MINIMUM 1 hour on the phone, which adds up. read more

It's hard to rate this company since I've had such widely varied experiences with various people on the phone. We had their DSL internet installed in March 2012. Right away the connection was a bit iffy (dropping a few times a day requiring the modem to be reset). Calling their tech support line didn't help at all (after spending at least 20 minutes on hold per call waiting to speak with someone). Multiple calls and hours wasted with no solution. They would have sent someone out free of charge within 30 days, but nobody told me that until after the 30 days expired and they were like "Oh, darn, you're outside of your 30 day window, it'll cost $89 plus tax to have someone come to check it out". F that. We just lived with the crappy internet service cutting out all the time, until it began to get really bad... Calling their tech support continued to involve wait times of nearly half an hour, which is ridiculous! I ended up tethering my iPhone to my computer most of the time. We decided to move our DSL connection to a cable connection. We asked for the installation fee ($60) to be waived, but they refused. We had been with them for 7 months with the crappiest internet ever and we were even going to stay with them. We asked for some kind of bill credit and they refused. They kept blaming everything on Bell, and that they download all charges from Bell onto customers no matter what. I threatened to leave and they didn't care... It was really frustrating since I had paid tons of money to start up the DSL service, then paid full price for 7 months of almost unusable service. Now they wanted me to spend $100 on a modem, plus the connection fee... ugh... Anyway, I lied, and I didn't leave Teksavvy. I stayed and installed Cable internet and it seems to be working fine. Would I recommend them? Probably, but I would say stay away from DSL which is problematic, so I've learned after the fact. I would also say that if you expect great customer service as well as people being reasonable with issues then stick with one of the big companies with a developed customer service policy. Teksavvy just points fingers at the companies (Bell and Rogers) and takes no responsibility for shoddy service. The only reason I stayed is because Rogers and Bell are terrible companies for different reasons. I like that they employ a local call center and that I'm not filling the coffers of the big telecoms. But, I can say that when I was with either Bell or Rogers, they were quick to resolve any tech issues and provided bill credits whenever my service was interrupted. Teksavvy is much cheaper, but they don't have the frills of the other companies. The folks on the phone are nice, but they are bound by crazy rules and procedures. One other annoying thing to take note of is that if you do have an issue, be prepared to be spoken to as if you're a computer engineer. The people on the phone expect you to have a very high level of understanding of how these things work. I'm fairly "tech-savvy", but I found it difficult to understand their explanations of issues and possible resolutions. read more

Terrible customer service. I was told that they would show up to set up my phone line. They provided me with a ridiculous time frame of 8am to midnight. I waited all day after canceling my day. They never showed up. And on the phone as I called during the day, they could provide no information as to where or when the technical support would show up. Or even if they would show. Get all your repairs and installations done by Bell since teksavvy hires them to do the work regardless, except that teksavvy charges for services provides for free... EDIT further issues. The techs and customer service people have no communication, and often contradict each other. Very frustrating to work with no information from them. read more

They are the worst. I waited 1 month before having a technician when they told me it would take 2 weeks. They told me I wouldn't pay during the time my internet was down. When I called them to get the credit, they told me they would no longer credit me during the time internet was down. I think it's pretty simple, you have internet you pay. If you don't have internet, you shouldn't have to pay. I guess Teksavvy doesn't believe in that logic. read more

I've been with them for a good number of years, even before they had the cable, and I have to say, I've had absolutely no complaints about them. Actually, they're quite fantastic, the connection has always been stable and good customer service. Every time they had a maintenance scheduled they would send an email to let us know in advance for minor interruptions (which usually took place at night). I used to be with Rogers, and they'd keep increasing the fees every few months and I just had it with them. Bell has terrible customer service (I know because my husband used to use their service, then my mother, then my sister). One thing I did hear from my sister though is that she had HELL OF A TIME scheduling a setup with Teksavvy, who apparently outsourced their setup service to a business called VIDEO TRON. Like another reviewer said, they had scheduled 3 different dates of visits because they consistently missed their appointments, until my sister got fed up and cancelled it, which is why they only get 3 stars from me. I'll update this review shortly about the setup, cuz we're moving soon and will be moving the service with us to our new place. FYI, they made us buy a new modem saying our existing one doesn't work with their new infrastructure.... read more

The single worst purchase experience of my life. Ended up getting charged for installation fees when no technician was ever sent, nor the service ever activated. I was told they could send a technician to troubleshoot but I WOULD BE CHARGED FOR IT. Was a month without internet before giving up. Hours on hold and talking in circles with supports, hours more trying to cancel the service, never for a moment was my service active, and further, I was charged for this. This company has serious systemic issues they need to work out if they hope to compete with the big guys. read more

Worst Internet company, takes 3hours to watch a 1 and a half hour movie, random ping spikes, frequent Internet downage

Utterly useless internet provider. You get at least 1 problem every 2 weeks, from unstable internet, to no internet for hours. Whenever you call them, they just tell you that there's nothing they can do and it might be rogers fault, but never their fault. Their only solution is that they can maybe hook you up with a roger maintenance crew but it would take at least a week for approval, then they can send the crew to come look at your signal. Also if you don't specifically ask for compensation for downtime, they would charge you for the cost of internet even when the internet is down. One time, the internet was down for 10 days, until they send someone to help you out. Save yourself some grief and stay away from this internet service provider. read more

I am trying to call to ask for my invoice that they did not sent to me, and I waited more than 40 min (I tried call 3 times), and nobody picked the phone. The customer service is horrible. Do not get this terrible service. read more

Called to inquire about signing up... 40 minutes wait to talk to someone... you lost me! Can't imagine what the wait would be for tech support. read more

The first time I ordered their services, they told me on the phone that I would be connected within a week. Then I received a confirmation that it would be in 2 weeks, after they took my not refundable payment. They said that because of high demand it was like that. Moreover, they are not sending emails; just an automatic voicemail, even if I asked them to communicate with me via mail. However, I was close to the 1st of July so I kinda understood. Then I moved out and I when I came back I asked them to connect me again. They said it will be done within a week... Again. And again, after they took my not refundable payment, they left a message saying that they will connect me in two weeks. But this time, it is the beginning of May, so this is not a busy time of the year. Hence, they are just fooling you on the phone to get you to take their company and then change the connection day, after they took your money. read more

Company is a joke, avoid it like a plague. Paid for installation and the modem rental. Was supposed to get internet installed on Feb 1st, as I had just moved to a new place with my partner. Technician never showed up, they went to billing address instead of the service address. They said then that they couldn't do it on the same day and will have to reschedule. Told me the next available is on Wednesday the 5th. I said that because this was a mistake on their end, I really need it as soon as possible, I was not simply rescheduling to a "next available date" because I wasn't home for internet tech at home or something ... I was on a phone with a customer service girl who said "ummm" "uuuugh" "I dunno maybe" "umm" like a 100 times and seemed like she had no clue what she was doing. She said that no, Wednesday is the earliest and gave time frame 6-8 because we needed evening. I confirmed again over and over the new address they will be going to and the date and the time. So today is Wednesday, we waited all this time and even longer and called them. I asked if the technician is coming at all. Customer service guy said that he might be running late. Only after he asked me about my account details and said that this service was never even scheduled and I misunderstood. I then explained that I was confirming everything for 20 minutes with another agent and there was no way I misunderstood anything. They said the next available is Saturday and gave me a time frame and completely brushed off anything I was saying as if this was my fault. People take time off work to be home for this and have their time wasted. And then the customer service agent will say "oh haha it was not even scheduled for today lemme rebook or something". I decided to cancel this whole thing. They told me they will send an instruction on how to return the modem and they will process a refund. Get the email, no shipping label in it.... call again and they finally send the correct instruction... never once they apologized for inconvenience or were nice on the phone. Let's hope I get the money back .... read more

I actually received fantastic customer service from these guys for 4+ years. Whenever I called, the person on the phone genuinely gave good customer service (and spoke great english). The only reason they lose a star is that Shaw provides their service, which means that if Shaw wants to screw you they do, because you're not paying them. My speeds were pretty low, even at off-times like 1am, which they can't do anything about because they don't really have control over it. However, I was only paying $32 a month, so I got what I paid for. If you need to save cash on monthly internet costs and you don't need super fast internet, I'd go with them. You do have to pay for the modem and router, but they're yours when you give up the service. Of course, I only speak for the cheapest package. Their higher-tier services might be better, not sure. I'm going to hop from promotion to promotion with other providers until they get too pricey again, and then I might be back to service with TekSavvy if Telus/Shaw put their prices back up. I also give them credit for forcing the big providers to lower costs, because smaller companies like this give them a run for their money. A fair warning however - my parents have TekSavvy for phone in Ont., and it's been horrible quality and is always broken- ie., you pick up the line and it's dead. PLEASE have a cell phone, even one with no SIM card, for 911 access if you go with cheap VOIP services. VOIP does not instantly connect to 911, it's routed through Northern 911 services in Ontario first no matter what province you're in. Do not rely on it for emergencies. read more

We had TekSavvy for a number of years, and to be honest, didn't have a lot of trouble (getting kicked off from time to time, had some problems getting the Internet set up at first). The real problem was when the Internet went down for a longer period than normal, and the normal resets didn't work. I called and talked to a very nice guy, and we eventually go the Internet working again. That lasted about two hours.... The next two weeks were a series of phone calls, two new modems, constantly being told there was nothing wrong on their end, so they couldn't send any out. Two weeks without Internet (I work from home and my wife is feeing an 8 week old), and there is nothing they can do. Plan was a good price, but not worth it if you actually need to depend on your Internet. Canceled. read more

They are cheaper price-wise but they also have cheap customer service, in other words they are SUPER rude, super uncaring, and super stupid. Some of their customer reps are complete morons, have no idea what you're talking about, can't look up what happened on your account a couple days ago, etc. Most of them will NOT call or email back about an issue even though they promise they will. They do NOT follow up on issues. You are the one who will have to go after them again and again and again. So you get what you pay for i guess! You pay these cheap shits, you get cheap shit for it! Oh and my internet is very slow, way slower than what they promised. So that's shit too! read more