Their customer service sucks and they are unaware of the areas where their internet works or not. Tried getting set up with them and when I call to get an update, they said TELUS didn't provide service at my building, but last time I checked, tekksavy was with Shaw and not with TELUS.... And shouldn't they have known this from the beginning! Plus, every time I called to get customer service, each person I spoke with gave me a different answer to my question. Now, I'm back to zero because of their lack of communication. read more

Deplorable service. Nonexistent DSL. This provider is worse than typical internet service I have had in developing world countries. Their technical support is a joke. I does not exist. Upwards of 12calls, callback messages left, and 7 requests for troubleshooting/fix online via my account portal and I still have NO SEMBLANCE of service whatsoever. Absolute incredible shite. Never never never use. Ever. read more

With such rave reviews I was excited to quit Rogers and go with TS. I called TS a week ago to transfer over my phone and internet. The TS rep said that they could set up the phone and would even contact Rogers to cancel my service with the usual 30 day notice. When I asked if I could also sign up for the internet, I was told that I needed to cancel with Rogers myself and call TS back in a week to set up the internet as they preferred to do this all 20 days before my Rogers account ended. Didn't make sense at the time that I had to call a week later for internet but I figured they had their reasons. So I called Rogers and cancelled my internet and waited a week like the TS rep advised before going online to sign up for an internet account. When I tried to sign up today online the form indicated that I couldn't get service in downtown Toronto. Thinking this was a mistake I called was told they aren't taking anymore clients in Toronto. information that would have been useful a week ago when they had no problem getting my business for my phone and had my full address info! So for anyone else in Toronto who is planning on switching both phone and internet to TS, double check first that they even offer the service in your area or you'll be stuck with trying to find another internet provider like me :( read more

If you are thinking to get internet from Teksavvy or switch to this internet provider, THINK TWICE. I have to admit that I was deceived by Teksavvy. about one month ago I applied for cable internet online and paid over $200 but have not got internet yet. The worst thing is it is almost impossible to call them during the day, once I wait for one houre and no one answered my call. I'm going to cancel my purchase and switch back to my previous internet provider. Be careful; Teksavvy is a trap read more

"hooking up is what i do best" - teksavvy If thats what you do best I wonder what you do worst. I have waited 3 weeks (going on 4) to get internet. Everytime I call the help center is useless. the vast majority of them are about a sharp as a tire. I am in the midst of cancelling them now. I have had enough. They don't help you at all and have MANY hidden fees read more

I really don't like TekSavvy. We've had them for a little more than a year now, and have watched our upload speed go from 8 MB/s (we pay for 10) down to 1. And now we get several service outages per day of between 1 and 30 minutes. Why? They claim it's distance from the main connection point. But of course the distance hasn't changed in a year. Their support goes through the hoops (did you reset the modem? Did you try from the demarc point...on and on on on with things I've tried dozens of times) but they really don't care if it's working well or not. I wanted to support the little guy, but it's time to find something/anything better. read more

Very bad experience with teksavvy! I subscribed 26 mega packages from teksavvy, recently my internet was on and off for 2 and half weeks. sometimes I checked my internet speed, was shocking 0.25 m/s. So I start calling tech support for the past week. Well, I tried different times, morning, afternoon, midnight. all I hear is a stupid radio station( which is not very good), there is no one to pick up the phone. Even right now, I have been listening the stupid radio station for 40 mins now and no one answer. So I sent one letter to the sales, support and accounting department through email. but until now I haven't talked to a real person... Very bad experience, bad support team maybe just one tech support? No real person, if you subscribe, you hooked, think twice before you try... WIll post additional reveiew later, right now is 45 min no real support...yeah, what a experience!!! read more

I have had 2 no shows for an upgrade tech. I have also wasted my time including vacation time, to wait for a tech who does not show. And each time the response has been terrible. I get put in for the next available time slot, right back to the bottom of the line with no allowances made for their error. This is absolutely atrocious customer service. The whole experience has been awful right from the beginning when the initial contact put my order in incorrectly. I would like to complain to the person in charge but can't seem to get anyone who will make much of an effort. read more

When we moved, everyone said TekSavvy was the thing to do. Good pricing, amazing packages. It took more than 6 weeks to setup a DSL landline. Between technicians not showing up and claiming they had, scheduliing, resheduling, and the hot potato game of your line has been cut, what do we do? It took more than six weeks to setup the internet here. Now, after technicians were in the backyard earlier today to see about burying lines, I have no landline. I was told a technician would be by between 12 and 5 pm today. They called, it rang twice, I called back and was told they had already been here and it was too late to have it fixed. They rescheduled for tomorrow. I've moved all of my services to Cogeco, who will have me setup in four days. read more

Everything depends on the location, but the their service was bad. I am a student who used teksavvy in kingston, and it was a total nightmare since I wouldn't get any service time to time, and for a student, who uses internet daily, it was a huge trouble. If you ever want to talk to the customer service, it takes at least a solid half an hour to actually get someone to talk with you. When I was with them, they kept increasing their price almost on monthly basis. I'm not sure if that was their marketing strategy, but when I talked to them, their way of explaining was 'we are still much cheaper so if you want to quit, then we don't care'. Probably the worst customer service I've gotten so far out of all the internet providers. Overall the download and upload speed really depends on the location despite you ordering more expensive plan. They are cheaper than some big name providers but, thier service was just horrid read more

No Cancellation Fees to cancel my ass ! After contacting Teksavvy this was there responce.... when you signed up you agreed to our rent-to-own terms and conditions that state if you choose to cancel before the modem is paid off you must pay the remainder of the balance along with a $25 restocking fee, taxes and shipping for the modem back to us at your own cost. In addition to this your current bill was not paid so that would bring the total owing to approximately $158.14. So folks not only do you have to buy the modem from this company you also pay to ship it back to them and a misterious re-stocking fee. My Lawyers are going to have fun with this one. read more

I was with Teksavvy for about a year and a half. Technical service: great and cheap. Customer service: terrible. I was trying to move my phone to a new address. That was it. It went as follows: Day 1: Someone forgot to change their forms over for the New Year, so none of their forms were functioning (seriously). Day 2: Can't get through to customer service. Callback system not working, and I couldn't wait an hour on the phone (what they said there current wait time was). Tried chat - they couldn't complete the request for me, but could schedule a callback. Scheduled a callback 2x and each time as soon as I picked up the system hung up on me. Jumped on chat again and they were like "that's too bad...sometimes our system doesn't work. We can sign you up for another callback but it'll take at least an hour". Day 3: Still can't get through to a live person. Tried callback - again it fails. Jump onto chat. Explain my frustration and that I'm moving in 2 days so don't have time for all this. They say that if I take one more callback (will take at least an hour), if it doesn't work they will process the request over chat. I say "let me get this straight, you can do this but you're going to make me wait for a callback?" They said they didn't feel comfortable "breaking the rules" until they tried another callback. I explained that I was already trying to get this done for 3 days. Still wouldn't help me. I called and signed up for a competitor. Took all of 8 minutes. Funnily enough, I was able to get through to Teksavvy's cancellation department easily. Never again will I sign up for one of their services. read more

the worst service ever i had to call 10 times 3 months later i still not have internet and they charged me still i am suing them for this amount unbelievable read more

A total mess! You won't get any kind of customer support after spending hours on the phone.....Avoid....

God help you if you have an issue with the service and need to call the support. you will be on the line for more than an hour before someone answer your call, if you are lucky, then you have to spend another 1 or 2 hours for troubleshooting. worse service that I ever had... read more

If I could give these guys a zero, I would. I called 3 times, to PURCHASE SOMETHING, not for customer service, and I was on hold for almost an hour every time. I can't imagine what the wait time is for some actual customer service.. But after reading these reviews, it clearly does not exist. As someone who works in the tech service business, this is shameful. read more

Awful, just awful. Decided to go to TekSavvy, went with their plan. In the email it made no effort to prepare you for the technicians arrival, simply said the date and that it would be between 12PM-5PM. Move in day comes and we're looking out the front window waiting for them and a Bell van shows up, we were expecting a TekSavvy technician. We wait for hours and around 4PM I call their customer support which makes me wait about 30 minutes. They tell me that the technician had come and left because there was no one here. We were on the second floor and the apartment number was put clearly on the address. There was no buzz, no phone call, no follow up email, nothing. We were here all day and what did they expect? For us to wait 5 hours at the front of our apartment so we could guide them in? The person on the phone also tried to make it sound like it was our fault without properly explaining, telling us that TekSavvy is with Bell and that the Bell van was for us. This makes sense in retrospect but there was no attempt to make this clear or what we should've done in preparation of the technicians arrival. The woman on the phone would say "Oh well maybe you should've told them where to buzz" or "You should've called and given more contact options". When I asked how technicians usually enter an apartment like ours I got silence. I asked the woman when the next time a technician could come in to help us and she gave a date 11 days from that day, so we just wouldn't have internet for 11 days, no attempt of an apology or any attempt to make things right just a "too bad" attitude. Very ineffective system and equally ineffective customer service. read more

I chose teksavvy to help out small businesses as opposed giants like Bell and Rogers. I got the service for my elderly mother. The initial sales pitch on the phone made me feel very hopeful and happy about my decision. The attendant said that anytime my mom needed technical support, someone would be there free of charge. She asked me if I needed someone to come in and help my mom set it up, I said yes. They charged for this and the modem and first month up front. When the tech. got there, he did not help my mom get connected and just left after connecting the modem to power!!! When my mom called them for support, they made her feel alienated, alone and BLAMED her for not understanding or having someone there to help her!!!! Unbelievable!!!! They also gave her FALSE INFORMATION about the cancellation process when she did try to cancel. To try to win her back, they said they would send a technician there AT HER COST!! Unbelievable. A HUGE disappointment for me and a deep regret to chose this company. read more

I am generally happy with the internet now that it is installed, but it took them forever to hook it up because they use Rogers technicians.

The cheapest internet that I'm aware of. I've had some trouble with customer service, but it's worth it for the reduced price. Plus, compared to customer service with other internet service providers, it's at least as good if not better. read more

I have had almost no connection for 3 months. Technicians have been here 3 times and I've had over 10 "tickets" opened. The customer service is absolutely horrendous and at the end of the day they have no control or power over your services. I thought this was a great deal , but you get what you pay for in the end. I now walk down the street to Mcdonalds to use their wifi while I wait for the technician to arrive again. On top of that I have been offered a free month of service and an apology. WOW so gracious (sarcasm) They can take their modem and jam it really f'n deep. read more

I was a customer of Teksavvy for many years, in the beginning their customer service was quite good, it was a selling point for me. My impetus for going with Teksavvy was because they were the only ISP in my area that offered an unlimited internet package at the time. The DSL service itself was not as good a the cable service I had been getting from Cogeco prior, but the unlimited package and friend phone support were worth the small degradation. Fast forward 4+ years and they're phone support has become so poor. We recently cancelled our phone line with Teksavvy because we just weren't using it anymore, we were told that a Bell technician would be out to our house on the upcoming Friday to install a dry DSL line before they cut the phone service. Before Friday arrived we got an automated phone call from Bell stating they were now coming on the following Tuesday. Unfortunately they still cut off our phone service on Friday night. I spent Saturday morning trying to figure out had happened, once I figured it out I called Teksavvy to get them to fix the problem. My first call was dropped after spending 30 minutes in the queue. My second attempt I opted for a call back instead of waiting on the line. I received a call back from a tech about 50 minutes later. I explained the Bell mixup to the tech and he confirmed. He told me he was going to find out what they could do and put me on hold. After 5 minutes my call was dropped. I waiting another 20 minutes for a call back from the tech, it didn't happen. My third attempt I received a call back from another tech after about 45 minutes. I had to go through the entire explanation again, however this tech didn't seem to understand and kept asking me to unplug the modem and plug it back in. After 5 minutes of arguing, yes arguing, he finally realised what I was say and confirmed. He too put me on hold to find out what they can do. When he returned he apologised and said sorry you'll just have to wait for the Bell tech to come on the following Tuesday. I pushed back and asked him to advocate for me with Bell and get them to send someone that day. He told me he couldn't but that he can put me through to someone in customer support who might be able to. Instead of patching me through directly I was put back on a queue for another 40 minutes. Suffice it to say I was quite frustrated when I finally talked to customer support. After explaining the situation yet again, I was told there was nothing they could do for me, not even attempting a call to Bell to explain that they were about to lose a customer. I asked them to put me through to their retention department because I wanted to cancel. No queue this time, but on hold for 10 minutes. When the retention guy got on the phone he asked me what I wanted. I told him to cancel my account. He then asked me if there was a problem....I was stunned that there was no communication at all between any of the people I spoke to. I told him yes there was a problem and gave him the cole notes. He put me on hold and came back with a cancellation number, as soon as he was done reading that to me, the call dropped. While waiting to speak to someone, I researched alternate ISP's in my area, I found one called Start.ca, I called them and had someone on the phone withing 15 seconds. I was able to setup an internet plan which was better than I was getting with Teksavvy for the same price, and it was over cable, and not the aweful dsl infrastructure in my area. It's too early to review Start, but I can say that a good customer service experience is worth more to me than the service itself. Wake up Teksavvy, you're falling behind, way way behind. read more

I'm really glad for the people that did not have the bad experience with Teksavvy that I had. During two years with them there were three serious service interruptions and I'm sick of 'the problem is on your end' that I heard from 'real people' that couldn't define that problem during a week every time. But twice the problem appeared on their end after upgrade that just badly affected my service and this riddle NEVER EVER my requests to call back with explanation of 'what's going on' were respected and returned! They started not too bad but the continuation was just terrible. I was with Primus before Teksavvy for about 6 years, same problems but Primus at least tried to compensate the inconvenince. Highly NOT recommended, especially after their email regarding rates change so 200 gb already in the past but problem still present. read more

I had TekSavvy for nearly a month now and its great value for the price compared to the incumbent ISPs. However, I experienced minor service reliability issues such as extreme slow speed for my package of 25Mbps and once a complete downtime around 3 a.m. but it only lasted for a short duration. Overall, I recommend Teksavvy for residential use and I reduced my internet bill nearly by a half compared to my previous incumbent ISP. Customer Service Reps are exceptional but a long wait time for Tech Support. http://www.youtube.com/watch?v=HUQ8rGQ60OQ This youtube video has more information on Teksavvy internet including the modem. read more

I ordered Cable 35 internet service and was excited by the Teksavvy package. I realized right away that I had accidentally put the wrong address into my order. I tried calling right away and was on hold for over 20 mins, at which point I had to be at an appointment. I tried calling their customer service 3 more times that day, every time I was on hold for over 20 minutes and gave up. The next day I finally got a hold of customer service agent after being on hold for 27 minutes. They were very helpful and corrected my address. I was told that everything about my order was fine and that it would be installed in the next week. Today I got an email from Canada Post confirming the shipment of the modem which was part of my order. It was to the wrong address, the initial address I gave. I called Canada Post at once and they told me that I couldn't change the address since the item had been shipped and Federal mailing laws prohibited them from changing and address. They told me that the only thing that could be done was to call Teksavvy and have them request the modem back and send it back out with the correct shipping address. I then called Teksavvy. After being on hold for 30 minutes I got a hold of a customer service agent and explained the issue. She told me she had to check with their internal help desk and I was put on hold for another 15 minutes as she waited. I was then told that there was nothing they could do and that it was my responsibility to either intercept the modem at the incorrect address or wait for Canada post to ship to that address, have the item sent back to the mailing office, be put on hold for 10 days, then shipped back to Teksavvy. They told me that they could not recall the order as Canada Post told me they could. This is frustrating since I had called and changed the address to the correct one. I was told there would be no further problems and I had no control over where they shipped the modem at this point. I then asked to speak to a supervisor. After being old hold another 20 minutes he explained to me that they shipped out the modem shortly after the order was placed, and that the address had only been updated recently - 2 days after I had called to update it. I asked if they could send me a new modem to my correct address asap so I would have a modem for my service installation. They told me it was against company policy to ship a modem until the first modem got back to them, a process that could take up to two weeks. I then canceled my order from Teksavvy, and was informed I would still have to pay a 25$ restocking fee for the modem which was being sent to the wrong address. I said to them "It would be great customer service if I would get a full refund, I have paid for a service and received nothing from Teksavvy yet, and I have been on the phone for hours trying to sort out multiple problems". He told me that he would check to see if the restocking fee could be waved. After being put on hold yet again I was told there was nothing that could be done about the fee, and that I would have to pay it. This whole experience has been very frustrating. I really wanted a smaller ISP to work for me, I really wanted to not have to go to Bell or Rogers for internet, but the customer service I received from Teksavvy was so appalling I just cannot justify paying for their service. I suggest Teksavvy re-evaluate some of their internal policies around customer service, and better staff their call centers to properly handle the volume of callers they get - being on hold for an average of 25 mins before there is a person to talk to simply is not good enough for paying customers. read more

Disappointed, because I was misled about our activation date. We were given a specific date on the phone and after signing up were told it wasn't going to be for an additional fifteen days. No considerations were given and they just kind of said 'too bad.' Am seriously reconsidering at this point. *Edit: I've now been on hold for 40 minutes waiting for someone to talk with about my activation issue. *Edit 2: 50 minutes on hold. *Edit 3: 65 minutes on hold and finally just hung up. An absolute joke. Luckily I was able to get a bunch of other stuff done while waiting (such as finding a new ISP.) read more

Oh boy TekSavvy. I will give TekSavvy some credit for having very polite sales staff. However otherwise I would not recommend this business. They charge more than local providers in my area. I signed up for service on August 28th, then was asked to prepay about $128 for a modem and first month services. About a week and a half go by, and I call in and wait about 3 hours on hold, only to find out that they had been waiting for me to contact them about also hooking up a home phone service. I said that I did not want a home phone and they said ok. Then I received another bill in my email saying that they needed an additional $70 to install something called a dry loop (all the other internet service providers in the area tell me that I needed no such thing). It was at this point that I cancelled service and refused the modem package when it came in the mail. I was promised a full refund by a genuinely apologetic sales rep. Today (September 27!) my refund was finally issued and was knocked down to $88 due to shipping and "restocking" fees. I am choosing to take this as a life lesson about shopping around first next time. Bell Alliant was able to hook up my service about 72 hours after my first call and is charging me in the neighborhood of $30-40 a month. Avoid this one. They talk a great game, but don't live up to it. read more

Teksavvy customer service is horrible. They promised me a package, told me I had to purchase a new modem to receive it--so I do, for $100. However, a year later, they still haven't upgraded my service, so I email to ask why and their reply? No apology. Just a list and an offer to sell me another modem! After a number of emails, a manager calls and say: "It's your fault. Yes, you bought the modem, and yes you phoned in for a modem swap, but we have no record that you actually ordered a new service. So I'm not sorry, we did nothing wrong, you did... And, now, because you called in to complain, we are now raising the price on your current service. Have a good day." Wow! (And yes, they did raise my price because I called in, and then said, "Have a good day!") read more

Avoid TekSavvy at all costs. Judging from their response to my request, TekSavvy doesn't care about customers; they care about money. TekSavvy didn't deliver the payed for services but they stead fast refuse to issue a full refund. On December 23rd, 2014 I placed an online order to purchase the installation of a 25Mb Residential DSL service. I was given three windows of time for a Bell representative to come to my house and complete the installation. These windows were in December, from the 29th to the 31st between 8am and 12pm. I was at home during these times, and no Bell representative came to complete the install. After the Bell technician did not show up I called TekSavvy to inquire as to the problem. The TekSavvy customer service representative claimed that an email was sent to me on December 23rd to inform me that my service would be connected on January 2nd, 2015. I did not receive the email that TekSavvy claims was sent. Because TekSavvy did not deliver it's services during the mutually agreed to window of time, I requested a cancellation of services and a full refund. The TekSavvy customer service representative offered me only a partial refund minus a $25 restocking fee, $50 activation fee, and $10 in shipping costs. This is not acceptable. TekSavvy didn't fulfill it's service obligations, and they weren't willing to perform a full refund. read more

Horrible quality. I am currently on my neighbours internet as my teksavvy wifi does not work at all! currently on DSL because they told me it was better in my area but I hope thats not the case because it is brutal. cuts out every 15-1 hour. customer service gets me going in circles trying to fix it. not worth the hassle. read more

So, since moving into our current place, we have had 4 years of relatively seemless service from Teksavvy. Calls have always been handled fairly quickly and when signing up for the service or getting an upgrade to our service the techs on the phone are delightful and even stick with you through the whole process with followup calls. It's been pretty good so far. Now for the disappointment. We were on Cable previously, as that was all that was offered in our condo from Teksavvy. Bell and Rogers can't touch their prices, so we accepted that their cable option was the best way for us to go. Recently the infrastructure in our building was updated and Teksavvy started offering DSL. For the same price, we could jump from 30mbs to 50mbs! What a deal! I thought... So no complaints about the service itself. For wired connections (TV, Playstation, 1 PC) the speeds are great. The problem is, the modem/router they supply is utter garbage. While the speed coming in is confirmed to be 50mbs, the speed over wifi never tops 12-13mbs. This makes streaming video a pain, some websites (including Teksavvy's own) refuse to load because they don't respond fast enough for most browsers! I read somewhere that this modem is a condition of their wholesale rates which Bell requires Teksavvy to sell... I guess it's supposed to frustrate you enough to just concede and go with the big guys? I won't be doing that, but I'll be hooking up my old router and bypassing the wireless function of the Teksavvy Modem. Overall customer service 4/5 Overall internet speeds 4/5 Overall equipment rating 2/5 read more

The same day after I made an updated review (3/15/2014) I had to call Teksavvy support again. My dsl connection kept dropping and my speeds were abysmal. I called their support complaining about the same issue I've always had. NOISE on the line!!! They said they would send me a Bell tech and gave me the same speech that I've heard over and over (if they find the problem is inside your house, there will be a charge). And my answer to that was I don't give a 'F--K'. I just want the problem fixed. I told the tech to look into my history and see how many times I've called for the same problem, yet each time they send a Bell tech over, nothing gets resolved. Teksavvy tech tells me there is no history of me calling to complain recently, I told her it was impossible and that the last time I complained was in January. She told me there was no record of it. After arguing with her for several minutes, she says there is a complaint from me about the phone line in January. I almost hit the floor when I heard that. I told her that the complaint about the phone line and dsl was the same. It's the same goddamn line!!! The Teksavvy tech at that time reported it as a phone issue because they said it would get Bell to come sooner. Anyways, every time the Bell tech came, they always refuse to climb the telephone pole (excuse is there's some trees/bushes in the way and that they would need to be cut before they would climb the pole). Bell tech asked me to speak to the owner of the tree and have it cut. The pole is not even in my yard. Not even on my street. I told them that it's their pole and they should speak to the owner. I told Teksavvy that they need to speak to Bell and remedy this. Teksavvy gave me the same response as the Bell tech, that I should go talk to the tree owner. I told Teksavvy tech that this was f--ked up. I told them that this was like me bringing my car in to have my brakes changed and the mechanic telling me we can't do it because your tires are in the way. I spoke with a Teksavvy supervisor (what a waste of time). All they kept doing was apologizing and saying they understand my frustration. NOOOOOO they don't!!!!! Because if they did, they would have done something about it. Teksavvy in my opinion is a gutless company that doesn't have the backbone to complain to bell when their customers don't get the service which they are paying for. The funniest part about all this is, I finally lost it and signed up with Acanac since they have 30 days free trial. Guess what, the Videotron tech that was sent over to my place, climbed up that same f--king pole that the Bell techs refused to. Bye bye Teksavvy!!! Good riddance!!! read more

This company grew too fast and can't actually provide the services they are selling to everyone that signs up. I had the misfortune of signing with them and paying my activation fee and a month of service in advance.... I spent an entire month with no phone waiting for them to actually do something, on and off with their inadequate customer service department. They finally managed to make a 2 minute phone call to Bell and claimed to have activated my service, but there was still none. I called them again and after the standard 30 minute hold, asked for an immediate refund. Here is in a nutshell what happened: They say "We would need to troubleshoot the like before giving you a refund." I say go ahead. They say "We can't." Then they stole my money. I Googled "Texsavvy review" and Teksavvy scam" and found multiple others have had the same experience. Why couldn't I have found those before giving them a chance...it would have saved me an entire month and a good chunk of change. It did seem odd when they asked for the money up front but I never would have suspected a well known utility company to be involved in a scam like this. Live and learn I suppose. read more

I tried signing up for phone service with Teksavvy and it has been a nightmare so far. I signed up over the phone and was given a specific installation date and time window (9-5). I stayed at home that day for installation, but no one showed up. I called Teksavvy and was told that I had to wait for a confirmation Email and the date that was given to me was just an estimate. I waited another five days and never got an email, so I called Teksavvy again and was told that my phone had already been connected several days ago. I asked which jack was "live" and the guy told me to go around the house and try all of them until I found the right one! Anyway, despite my anger, I did that and yet couldn't find any with a dial tone. I called Teksavvy back and was informed that it is not their problem, as they only connect the line to outside the house, and after that, it is my responsibility. They then said that they would charge me $90 for a technician to come out and see what was wrong. I asked for a refund for the phone service I am not receiving, and that was refused. So, I'm stuck paying for a service that hasn't worked and I've wasted over 2 weeks in the process. While the Internet may work well, avoid these scam artists for phone service. Their customer service is worse than Bell's! UPDATE: I've had three conversations with the Teksavvy's technical support team over the last 12 hours, and this is going nowhere. The people are rude and insist that they haven't done anything wrong. On the last call, one of them stated that they were generously "compensating" me by not charging me (for service that was never activated). By that logic, I guess Bell, Rogers and Primus are also generously compensating me for the phone service I DON'T receive from them. What a joke. read more

Thought I'd write a quick review on their customer service, as I have not experienced anything but issues since I decided to switch from Rogers to Teksavvy. The only reason I've decided to switch was to save money... bottom line. Since Teksavvy uses Roger's lines, it made sense. I was given a quote over the phone about a month ago, all was well. I was told to call back right before my cancellation date with Rogers so they could have the modem set up remotely to start on my cancellation date (and it would cost $20). Fast forward to a few days before my cancellation date, and I call Teksavvy with my modem info that I had to purchase, and am told that the plan they quoted me on no longer exists, and also that I needed 12 days notice for my cancellation date. Never was I told about this '12 days notice' in the 3 times I had called Teksavvy prior. As for the plan that I was quoted which no longer exists, understandable to not give out that plan's info anymore (as customers who are currently on this plan are not affected), but they should be able to honour the quote they gave me. Nope. So basically, I am now given the choice of paying $3.00/month extra for another plan that has HALF the amount of data of the plan I was originally quoted, and then pay $65.00 for someone to come out and 'set-up' my modem (which I can do myself). Oh, and there isn't even the option for me to just wait 12 days without internet - their reasoning is that it needs to happen the day that Rogers cancels their service. However, I see a flaw in that reasoning as well because their 'set-up' date for my modem wouldn't be until 5-7 days after my cancellation date with Rogers anyway. All I can say is Beware. Their pricing/plans look great in theory, but look out for all the apparent changes that can happen right before you start using their service. Nothing but headaches from them and I haven't even started using their services yet! read more

Teksavvy is getting worst. I've been with teksavvy since 2012. The speed was fine until March 2016, since then I've been getting a lot of small service interruptions and unstable speed connection. During peak hours, I'm looking at 2 mbps to 20 mbps (on a 25 mbps package). One thing that I don't like about Teksavvy is their modem purchase. That can cut out all the saving. The first modem I brought from Teksavvy can only support upto 18mbps. I upgraded my speed to 25mbps, so I brought another modem from them and it can support upto 150 mbps. Now I want to upgrade to 100 mbps package, their Rep told me that I'll need to purchase a new modem from them. WTF? If my current modem can support up to 150 mbps why would I need another one. (that's another $180). They're really savvy of making money by keep selling you modems. read more

Reading the past reviews, this company absolutely sucks at installing their service.. I had a similar experience where I was moving to a new house and called 2 weeks beforehand so I can have internet the day I moved in. They told me I needed a new modem if I was moving and I gladly obliged and purchased it. Their tech support told me they would put my move order on file and that a technician would be able to install the service the day I move in. I called to activate the new modem after it arrived and the tech support noticed that I had the move order and told me he'll process it. The day of my move comes and no one shows up. I call the next day and they tell me there's no move order on file and will have to schedule a technician to come by 9 days later... WTF!! They obviously made a mistake and the person did absolutely NOTHING to acknowledge it and was not supportive at all! I called again to complain and they said they will be willing to shorten the wait time to 6 days and waive my move fee of 25$. 6 days come and no one shows up... I called to ask what happened and they say they changed the date the tech will arrive to 2 days from now... Albeit, they left a voicemail (but no missed call), and they lied saying they sent an email as well. And all they're doing to remedy this is that theyre waiving my move fee and a week of Internet. Fuck you teksavvy, I'm without Internet for more than a fucking week and I'll pay that amount any day to get my internet ON THE DAY IT WAS PROMISED! And the worst part of it is, none of the associates were helpful through the process. They didn't give a crap about it! read more

the customer service is super delayed, i waited for almost three hours. today and yesterday. i try to avoid the high volume time, still nobody pick up the phone. i called the business department twice, the people there knows tat i am not for business plan, is there only one employee in the customer service????? The waiting time start from apox 30 mins to 4o mins since i had de called connected, doesn't there system count the numbers down?? read more

I have been a customer of TekSavvy for two years. I also recommended TekSavvy to family members and friends and several have since become customers. All report they are satisfied with the service once connected. There are things you should know before getting internet service from a re-seller. TekSavvy, like many re-sellers, are private companies. Major telecom providers (like Bell, Rogers, Videotron, etc.) consider re-sellers as challenges to their profit margins. They cooperate, to the extent they must per regulations set by the CRTC. Installation issues are not uncommon especially when cooperation is required between Telco, re-seller and end user. The telco would much rather have the exclusive servicing contracts with the customer to maximize profits while controlling bandwidth and profitable surcharges. Re-sellers offer much more competitive offerings with bulk purchasing and even reduced their prices in December 2016 as the CRTC ruled that Telco's were charging too much for "the last mile" which connects to the customer's house (the part that remains with Telco when you sign-up with a re-seller). In Canada, we pay way too much for internet access and it is thanks to efforts such as TekSavvy and other re-sellers that prices and quality are improving - slowly. TekSavvy does have issues. Its customer service access is horrible. Many report very long wait times to reach an agent (hour long) - I personally have witnessed such long delays (this is not a "temporary" busy period as the company would have you believe). Their quality control has deteriorated: their website advertises overage charges of $0.25/GB but their confirmation email sent to new customers state it is $0.50/GB. [Quote from their website: Overage on all packages that are not unlimited will be charged at $0.25/GB to a maximum of $50/month.] These advertised price differences should simply not happen. The installation process, the critical moment where the relationship between customer and re-seller is established, is in shambles. No follow-up calls, no explanations... they make an assumption that installation will go as planned and it rarely does (with the 3 installations I supervised for my family members, there were issues with all 3 installations). Only once you are successfully on the network does it get to be easy sailing. This is a huge missed opportunity from re-sellers to solidify the relationship. Fair expectations when dealing with TekSavvy: - Better prices than what you would pay for Telco or your cable company - Little to no issues once service is installed - Continued representation at CRTC for competitive pricing and regulations - Installation issues - weakest point in the setup process - Severe wait times when attempting to reach a customer service representative Yes, it is worthwhile to get your internet service from a re-seller but do expect installation issues. You will benefit from lower prices as well as ensure a healthier competition in the marketplace for all Canadians to enjoy. I do continue to recommend TekSavvy but know what to expect. read more

We experienced the worst customer service with TekSavvy - internet down for a full 12 DAYS. They did very little to help us get it back in a timely manner. My husband and I both work from home so we spend 2 weeks driving to friends and family's houses to use their internet, not to mention we both used all of our allotted cell phone data in that time. In total, we spent an extra $70 because of this incompetence. Now Teksavvy refuses to compensate us for this. Maybe switching to the "big guys" is worth it because I see no difference - just another money-hungry company who doesn't care about their customers. read more