I recently had an issue while upgrading my internet package to a faster plan, and I was fortunate…read moreto receive assistance from a support representative named Carla (I hope I'm pronouncing her name correctly). From the very beginning, Carla was professional, patient, and incredibly helpful. She spent nearly 40 minutes working with me to make sure everything was resolved properly. At one point, I accidentally disconnected the call, but to my surprise, she called me back and continued helping me without missing a beat. What stood out most was her dedication and genuine willingness to help. She guided me through every step of the process, explained everything clearly, and made sure the issue was fully resolved before ending the call. Her positive attitude, excellent knowledge, and outstanding customer service turned what could have been a frustrating experience into a very pleasant one. Carla is a great example of what exceptional customer support should look like. Thank you, Carla, for going above and beyond- I truly appreciate your help and the care you showed throughout the entire interaction.

The worst internet! I've signed up with them for 2 months and there has been 5 outages. Today I had…read moreto hotspot the entire day. No accountability. Their staffs via phone and chat couldnt care less. There's a strong sense of aloofness and attitude when you reach anyone, a lot of times they dont know about the outages until you tell them about it. Would not recommend!

I feel this is the overall better location. Better service less security.read more

Decent store. Don't like the security to get in though.read more

I purchased a screen saver cover for my son iPhone XR last week, when I got home my husband had…read moresaid to me that is for an 11 I said it must be the same they no what they are doing. Turns out they are not the same too small for the XR, through the receipt out bad idea. Went to the store today to exchange and because I had no receipt they would not even consider it. Tried to explain I asked for the XR but was given the wrong one, I got nope no receipt no exchange. Here is the problem with that if made the mistake and asked for the wrong one I would totally take that, buttt I was given the wrong one. that is poor customer service I understand policIes but being a small business owner myself here in Chatham I know there can always be exceptions made. This was a $50 dollar purchase when I said to the employee so now I am just out $50, she said yes. Wow

The worst customer service I have ever received. My credit…read morecard expiry ran out, so they emailed me they needed to update my card. I wrongly assumed I could email them the new expiry date. Instead of replying that they can't update it that way, they canceled my internet. BTW I spent a good two hours monkeying around trying to fix it on my end before I gave in and called for support, to find out I had been canceled. When I called to give them a new card and state that if this was communicated to me I would have called with the updated information. Instead I had a extremally ignorant woman over talking me and putting me on hold so I couldn't have my say needless to say that didn't end well. The only reason they are in business is because rural communities had no other choice. Thank GOD, for Cogeco Cable! Their tech support is any better, numerous times I have called about slowness, or not connecting. There first response is it's your issue not theirs. If you aren't tech savvy they have their customers dazed and confused on how to proceed. When 99% of the time it's on their side. One more month of this and I am free of Wave Direct.

TL:DR; a mixed bag…read more Was sold and purchased 25 Mbps down, 3 Mbps up. Initial speed tests were not good. Extremely variable; often times no faster than 4 Mbps down, and less than 1 Mbps up. I noticed that I seemed to max out at 15 Mbps down and 2 Mbps up. WaveDirect have a package that matches this service profile. I thought that was too coincidental. I inquired, and sure enough, I was on their 15/2 service and was told this was the maximum they could provide at my location. I work from home, and like many others these days, I spend a majority of my time on Zoom and Teams calls. Upstream is important. I complained, and they modified my profile to provide up to 3 Mbps up as a compromise. They couldn't provide more on the downstream. During regular casual use (YouTube, web surfing, etc...), it was *okay*, not great. Very inconsistent. Wildly variable ping times. Sometimes I could cloud game on it (Google Stadia), but usually, it was too pixelated and laggy to be able to. Whenever it rained heavily, service would be knocked out. In the mornings and evenings speeds were *very* slow; 1-2 Mbps down at times, less than 1 Mbps up. When I was able to start using the connection for work, it was again, choppy and inconsistent. Most of the time it would be fine (but not fast), often times borderline unusable (choppy audio, freezing video). Once my 1 month trial was up, I asked if they could extend it by a week because I hadn't had much time living with it for work purposes. I was told no. Reluctantly, I decided to sign a one year contract for $99 rather than pay the $199 no-contract fee. Contract terms were also confusing; I was told this, first: An immediate cancellation-2 Year/Full penalty when committed is $450 (Under a Year/If paid within 2 weeks can be reduced) ** Complete Under One Year = Cancellation Fee of $200 ** Complete One Year = $50 I found this slightly confusing, so I asked for clarification when agreeing to continue service. I was then told they had changed things to $15/month for each remaining month in your contract. That was a factor in choosing to sign for one year. The next 6 weeks weren't great. My router (eero) runs a speed test almost daily, so I had a running log of performance. 5/2 was the average. There would be good days where it hit 14/3 or 10/2, but there were far more days of 4/1 or even 3/1. Steaming video services would buffer frequently. I reduced quality settings in every streaming app that I could. Storms are frequent in this area of Canada, and we would have outages that would often last 5-10 minutes. I decided to call WaveDirect to cancel. I asked if any accommodation could be made on the cancellation fee, as it just wasn't working out, and I had expressed concerns before. I was told it would be $450, which contradicted what I was told when I signed up. Then I was offered the $15/month for the remaining contract term (11 months). They informed me that because I hadn't called to complain about service outages, they couldn't compromise on the fee. Frankly, I would have been calling them almost daily. When I did have to call technical support to authorize my personal router (twice), no one ever answered the phone. I had to leave a message and they would eventually call me back. I never received any response to my text messages either; a newer option they advertise on their recently revamped website. WaveDirect was a mixed bag of mostly average, somewhat acceptable service, with frequent service disruptions, inconsistent communication and somewhat misleading business practices. I feel like they did their best as far as the actual *service* goes, given technology constraints, but they could improve the other areas of their business a little bit, too. I would only recommend them if you're okay with the above, or if you literally have no other option. If you're a casual user who isn't relying on the internet for virtually everything (work, entertainment, etc...), they may suit you just fine.

Blown away!!! Professional, timely service and a team with exceptional knowledge. Clarktel has…read moresurpassed my expectations on all fronts!

Clarktel has continuously provided top-tier service for our company. They go beyond what is…read morerequired to make sure their clients can efficiently utilize their products and services to the best of their abilities. You would be hard-pressed to find an IT company that has your best interest like Clarktel.