I had an impressive, attentive, and highly efficient experience with Sean, the Store Manager from…read moreBest Buy Tustin, who, fortunately, was working at the Orange Best Buy location today. I came in on a tight time schedule and told Sean exactly what I needed. He listened first, then acted. He did not try to upsell or redirect me. He stayed focused on my request and handled it immediately. What stood out most was how intuitive and efficient he was. He explained everything clearly and concisely, giving me the key information without wasting time or relying on a scripted pitch. He is extremely knowledgeable and knows how to communicate in a way that respects the customer's time. In many retail situations, you end up having to repeat yourself or push back on suggestions you did not ask for. That did not happen here. Sean understood the assignment, executed it seamlessly, and had me in and out in about 20 minutes. Sean is the prototype of how sales and customer service should be done. Professional, sharp, and fully aware of the customer's situation. Thank you again, Sean. I truly appreciate your help. Desireé

No one wants to do a return or stand in the pickup line the day before Christmas…read more That said, it was a completely painless endeavor due to this location's organization and enough manpower to prevent chaos. Greatly appreciated!!! Additionally, they gratefully had exactly what had been requested from Santa and it was competitively priced. Hope this brick and mortar survives!

Last of a dying breed. If you have electronics projects or needs, they probably have what you need…read moreand are very helpful. I hope they stick around.

THEIR SERVICE IS SOMETHING YOU CAN'T BUY ONLINE !!! I was struggling with connecting my audiovisual…read moresystem with many components well above my pay grade! I went into the store, looking for additional Toslink cables, splitters, and anything else that I might need to make the system work! I was desperate! Ben was my savior! Ben did such a fabulous job of assisting me in figuring out what I needed, which was way less than I thought I needed, and confirmed some of my methods of delivering great sound. Ben really made things easier and saved me a lot of money! I highly recommend MarVac... THEIR SERVICE IS NOT SOMETHING YOU CAN BUY ONLINE!!!

It's because of the favorable Yelp reviews that I used AB&B Electronics…read more Agreed, Ed is professional, knowledgeable, and readily identified the issue with the Denon, DP turn table I took to him for repair. His prices are reasonable and his work is timely and thorough. Thanks Ed!

Ed, the owner of A-B & B Electronics, was the only one who I could find to work on my late 40's…read morePhilco. He had great reviews at the time, so I happily called him. I should've known on our first conversation, or should I say lack thereof, that it was going to become a nightmare. First of all, he doesn't concentrate on the conversation and what I am telling him. In addition, his phone keeps beeping for another call, so I'm continually put on hold. Again, good reviews and honestly, he seems like my last hope on the antique I've had setting for a few years now. He tells me to bring it to him. Well, it's in a unit. "I don't have room in my garage. You must disassemble." My husband isn't crazy about that, but we've waited a long time. So he does. Ed wants $40 to "look" at it. In the 13 months he had the pieces, turntable, amp, and radio, we hardly heard a peep. We had to continually call him for updates, going through the same pattern of terrible communication, phone beeping, put on hold or I'll call you back. I got so frustrated, I pleaded with my husband to take it over. He got so irritated , I had to take it back over because I thought we'll never get it back. Mind you, he's open until 6pm and only open until 1pm on Saturdays. Considering we live 45 minutes away w/out traffic and my husbands works til 5 pm M-F, quite an operation to accomplish. Thirteen long months later, pushing, pulling, scraping, mustering up every ounce of patience left, we picked it up. In the end he said the original turntable couldn't be fixed and ordered another on EBay and added 15%. Because everything is built in, we had to make a form for it to fit inside. So basically after all that, we got a turntable that worked but we would have to figure out how to put it all back together, apply it so it fit into the unit, because "he didn't have room for the cabinet" to do it himself. When I say fit, the phonograph is screwed to the door and the door opens forward to display the unit that has springs. The unit sat again for another four months while my husband gathered a plan. Well, yesterday, I had a girlfriend over. We appraised the situation together and after some grinding of metal, used the original form, screwed it all on and played my first record. Hallelujah! In closing, we paid nearly $345 dollars. Not exactly sure what we got for that except a lot of runaround. Didn't inform us he wanted cash until we were there for pick up. Wasn't going to credit the original $40 that was given as the initial deposit. Good thing I kept my original receipt. Overall, no matter how desperate, DON'T GO SEE ED. Terrible, the worst communication skills. Nobody needs that much aggrevation in their life. My husband and I still have PTSD and we appreciate each other more for our communication skills.

I'm not sure why this location has several bad reviews. I went yesterday, on Mother's Day, to get a…read morenew computer and printer, and everyone was super helpful and attentive. I needed a very basic all in one computer and 3 in 1 printer. As soon as I arrived I was immediately greeted by the lovely Matthew who was wearing an HP badge and said "I'm The Printer Guy but I'm also a huge nerd so I can help you!". And he did. 30 min later I walked out with exactly what I needed. No upsell, no pushing extras, just a very affordable all in one to serve my at home needs. Issac, the cashier was also super helpful and friendly, he went to the back to locate the model I needed. So I'm not sure why all the hate. These reviews almost scared me away, I'm glad I went anyway. Don't be worried, my experience was 10/10.

We ordered 2 wine refrigerators 3 weeks ago that were due for delivery on May 11. I received a call…read moretoday from someone who clearly has no idea what customer service is and they told me they me delivery I was expecting in 2 days was being pushed out 2 weeks because the manufacturer just shipped the unit. So we are getting one refrigerator on Monday and the other one in 2 weeks.... They of course had no idea what went wrong or why they are telling me about this 48 hours before I am getting f my complete delivery. The worst part is they clearly don't care because they have no idea what customer service means and it's truly very unfortunate because they don't know how to take care and support their customers. Plus they will never respond to this review due to there lack off concern for the customer....

This was my 2nd visit to Adam's Electronics. The first time was for a printer and this time was for…read morea camera. I was a bit skeptical bringing my camera in. I needed a memory card door replaced, which needed some electrical wires to be removed in the process. It is an expensive Sony camera so my concern was valid. They replaced the camera part and the camera is working. Their knowledge working on electronics is vast and their work is precise. The repair was done quickly, faster than they said it would be. the customer service there is also great. Everyone is nice and accommodating. Thank you!

Way way way way overpriced. Takes full advantage of customers. The total parts price was $58 but…read morelabor cost $600!? Even if they're charging $100/hr there is no way it took 6hrs to put 2 new wires in. This place is a scam!!!

I came in one night . They had what I call an 'event' going on. Where ppl rushed on in to place an…read moreorder for pokemon cards. I came in an hour later after it initially started. Seemingly still made the cut to order. There was about 20 ppl in front of me. So as the line shortens and im getting closer and closer, I'm just on my phone, texting friends, being excited that I'm about to place an order for this very special set. The manager/supervisor, whose name is tony, comes around to the line and makes and announcement. Specifically stating that they will NOT place multiple orders for individuals. I paid no attention, it didn't apply to me. I had just got there 15 minutes ago and hadn't placed any order yet, I thought. Then tony looks at me and proceeds to tell me that I should leave and that he will not be taking my order. I didn't listen to him. There were only 4 ppl in front of me. I was almost there. Soon as I got in front of the cashier, tony comes rushing from around that corner and tells me he's not taking my order. I kept asking why so he tells me to talk to security or call corporate. I'm confused as fuck! Then the female cashier looks up my account and tells me that I've been buying from other stores and now that I can't buy from their store. So I'm asking myself, if I bought a tv from the other location, I can't buy another tv at this location?? I started to feel like tony was discriminating against me. Becuz I came to realization that buying/purchasing from other stores was not the issue here. Becuz tony had already told me before I even got to the register that he was not going to take my order if I'm intending to place multiple orders. Which I hadn't. We went back and forth, and then begins to tell me that he now will take my order but it WILL be canceled. So after discriminating against me, he now wants to threaten me by deliberately canceling my order. So as he proceeds to place my order. I give him that necessary information that he needed. I gave him the sku number for the product that I wanted. And after I gave him that number he says to me 'funny that you know the number by heart' . It was 7 numbers. I remember my dl number. My license plate number, my ssn, and even my mama phone number by heart. I have no idea why he thought I couldn't remember 7 numbers to a product I've purchased in the past numerous times at other locations. All in all, this guy tony discriminated against me, threatened me. Intimidated me. And patronized me. He straight up profiled me. I wanna have a talk with HR next and ask what type of ppl they hire and requirements are needed to have a manager/supervisor position. It's ppl like tony is the reason why I don't come to this location. I've had better customer service at other Best Buy's location. I get 'good mornings' every time I walk in after a night of camping out. I don't get treated like shit like how tony did me. Take my word for it Don't come to this location Westminster mall and Costa Mesa is the place to go. I got the proof.

I was very surprised that the store is very clean, well organized and the store lighting is very…read moregood. The staff are super nice. They walk around and ask if you need help without pushing you to try or to buy anything. The store has a good selection of everything: from TV, appliance, toys, camera, phone, bikes, etc. They have competitive prices compared to Target, Costco, and Amazon. We shopped for TV and phone and they have the same price with other vendors. You can try many different TVs and phones before making your decision. We went with the Samsung - 50" class qn9of Neo QLED :)

It's not very big but you can find a few vendors selling some interesting things and if you've…read morenever been, it's worth a look. We bought two bulk ink Epson printers from QTC and they are working great and highly recommend it as you can save so much money on ink.

NERD ALERT! The…read morecomputer swap meet occurs in the parking lots of businesses on the corner of Edinger and Grand the last sunday of every month. You can get tons of great deals on new and used electronics and computers and software, etc. The vendors get most of their stuff from eBay and random sources that are relatively trustworthy. It works like any swap meet as in haggling and wandering around seeing the same stuff over and over. It's actually really awesome and deserves to be checked out by any computer geeks, people who are looking for parts, great deals, perhaps interested in refurbished models of anything, and my dad gets DVD's here. Uhmmm like the ones filmed in the theatre... He just bought Ratatouille for me yesterday. Ahem. THANKS, DAD! I bought a DVD player here a few months ago for twenty bucks. Stuff like that. It's pretty neat. It starts pretty early about 7 or 8am and lasts until the early afternoon. Parking can be a pain in the arse and i've noticed people are starting to charge for parking, so you have to be creative. yay! Get creative! Buy cheap electronics! Get nerdalicious!

We came to Howard's for the first time as it was the only local store with the product in stock we…read morewanted to see in-person. Alex was so helpful and he answered so many questions. Alex helped us make an informed decision and we feel very confident with our purchase! Should anyone need anything from Howard's, go see Alex! También habla Español, Alex!

This is an update review on my initial Howard's Appliance review…read more Today I am reading an article that Howard's Appliance has abruptly shut their doors for good. The article elaborates on how customers are left holding the nag after paying for deposits and purchases for new appliances. Undoubtedly the appliances were figured in to Christmas holiday plans. However Bah Humbug! as Howard's never operated ethically with customer satisfaction in mind. I feel bad for the many customers that are out of $$thousands paid in good faith with the expectation of receiving new appliances for Christmas. The financial shafting and rude response we received from the Tustin Howard's store, the assistant manager, and customer service is pale compared to what most recent customers are being treated. Undoubtedly many good and ethical employees are being severely economically injured. My heart goes out to all of those ex-employees (no including one specific assistant store manager). I guess this is happy holidays from Howard's.