My tenant was locked out of the apartment so I placed a call to Liberty Lock and Security. They…read morewere able to schedule for the same day. Within 4 hours Darryl Castle arrived. He was courteous and experienced. The night before I had another company come out and after 4.5 hrs could not open the lock. Darryl opened and changed the lock in 1.5 hours! His experience is an asset to the company! The price was worth the wait until today! Competitive pricing.

I've been here twice and was super impressed with their customer service and prices;…read more The first time was to copy a non-standard size key for my storm door that none of the regular stores could do - she used a cabinet door key and assured me I could return them if they didn't work right (they worked perfectly). The second time was to copy a completely non-electric key for a 20-year old car (another place had wanted $50, then $35 each?!!), they did it for $9 each and he even tested the keys himself before I paid.

A great team to have on your side. They track, follow and report. They become invested in their…read moreclient and want you to come out on top as much as you do. I would definitely use them again if the circumstances required it.

We had an urgent matter, and the response was immediate, and kind, and fully engaged and helpful…read more We would highly recommend them. We were so grateful.

Alex and Poseidon are the best vendor I've used in D.C. -- PERIOD!…read more Fast, reliable and responsive. When I had an manufacturer caused issue with hardware they installed 2 years ago, Alex was there the next day, replaced it free and handled the warranty and return process himself.

Excellent and prompt service for Internet and TV connections…read moreWhen a small problem arose the team, particularly Alex, was outstanding in resolving promptly

Jair was fantastic. He was immediately responsive on a Saturday, and available the very next day…read more(Sunday) for a low-urgency project. I needed help deepening the strike hole for my door. He asked for pictures of the lock and door jamb and gave me some diagnostic tests, all so he could make sure he knew what the job would entail and make sure he had the right tools. The job overall took him about 2 minutes, but he double checked everything before starting work and flagged a few items I should look out for in the future. To boot, he's a lovely guy with a very interesting background with a ton of specialized knowledge and training. I will absolutely call him for my next locksmith needs.

Jair did a great job, my locks were changed, and the best part: no stress. He responded quickly to…read moremy initial email, and he came by within a few days. I'm happy with the work, and he was very easy to deal with. If you want a good job done quick with no worries, this is the way.

We needed a television hung in a very short amount of time and these guys were able to get it done…read morein less than 24 hours. I immediately got a message when I submitted a Yelp project and I have to say this was the most efficient company to do business with. I think I've ever experienced. Alex arrived promptly within the window provided and performed exemplary service and was a stellar communicator who easily made my eighty year-old mother feel comfortable with the install.

Rick & his crew are just the best!! They are knowledgeable, easy to deal with, honorable, and a…read moregreat crew! They installed our Sonos system, as well as our tv & we had no problems until 2 years later! A few days ago, we had a weird problem with Sonos & called Rick for help. He came that same day, spent a great deal of time checking the system (little did we realize it had already reset itself!), & left when it was running perfectly!! When I wanted to pay the bill, he said, "Nah, no charge!!" When do you ever find such decent & fair dealings with clients!!! Love these guys!!! You will, too!!

Great company. Very helpful. Would highly recommend. Olga is amazing and was super professional…read morealong the way.

I've used their service several times and I wish I had found them sooner because it would have…read moresaved me hundreds of thousands of dollars from the online scammer. Their service is much faster than another investigator company I used in the past. They are also super reasonable on pricing. Don't look any further! These are the people you need if you suspect your spouse is cheating on you or if you think you are dealing with a scammer. So many liars out there these days. It's better to be safe than sorry.

I have now worked with 1st security for both on my homes. The staff really work hard to make sure…read morethat you are totally satisfied with your install, as well as troubleshooting or addressing anything that comes up along the way. For me it's those two things that really stand out. Customer service and "it just works." In terms of customer service, it's hard to do better. The company's response time to questions is very fast. That's pretty much what you want. As for "it just works," the Alarm.Com system and equipment they are a dealer for really gives you peace of mind. It's actually secure. I could not be more pleased to work with and recommend the company.

The monitoring is essentially useless. The company will bind you in a 3-year contract…read more At the end of the contract they wont cancel it. In spite of what they told me two months before upon an inquiry I made. Instead they continued to debit my account. There is no way to stop it from your bank. Be aware of the scam and of their lies. When I cancelled with a form that I have to fill out, there was no acknowledgement. They still debited my bank account. They argued that there was a 3 days cancellation policy; this 3 months after my 3 year contract has ended. I have to yell for them to promise a refund for only 1 month. I am holding my breath. If this goes on, I will take them to court.

Easy drop off nice people helping you Great location easy…read morein and out and nice that they do it for free

Super easy to do- pull up, unload and let the staff do the rest! Had no issues and brought quite a…read morefew boxes