So...I really always give places the benefit of the doubt and have written one other negative…read morereview in my life, but this ended up being a negative experience over all. We used them 2 years ago and they picked Mollie, our golden retriever, up every day and brought her back as well. At the end of that stay they told me they only do that for member dogs, so for this visit, we took an Uber to drop her and pick her up every day for 3 days. Upon arrival the first day, the front door was open and we went in there. When we returned at the end of the day, the front door was locked. So I rang the bell. No one answered. I called, no one answered. I walked around to the side door and it was unlocked, so I went inside and the nice lady at the front desk apologized, so I chalked that up to me just not knowing the process. Mollie came back with an injury between her toes that day that I didn't notice when we picked her up, but I gave them the benefit of the doubt and let it go. The second day the same process occurred when I came to pick her up - front door locked, rang the bell, got no response, so I called with no answer, then went to the side door. There was another customer picking up her dog from the side door. I assumed this, again, was just part of the process. Went in and the lady at the front desk apologized again for not unlocking the front door. 100% forgiven for me, and I took Mols back to the hotel and she was good (a little thirsty but that is normal for her not to drink at daycare much). Day 3 - front door was locked when we arrived so I walked Mollie around to the side door and they took her back to play. It was her last day at daycare this time, so I asked them to bathe her and the person at the reception asked if I wanted her nails clipped, so I said sure. Cut to the pick up, I went straight to the side door, bc I assumed it was open and didn't want to repeat the whole locked door then ring bell then call with no answer then go to the side door to pick her up. There was a man loading his Miata (silver) who came out the side door. I held the door for him as I went in and he informed me the process was to go to the front door. I told him that it had been locked the past two days upon pickup, so I just came straight to the side door instead. We walked into the lobby and I had already forgotten about his lecture bc I am not easily frustrated. But he couldn't let it go - proceeded to tell me they let dogs loose in the lobby (maybe not the best idea) and they don't want them to get out. I told him I understood and had followed that process before and would follow it going forward. He apparently charged my cc without telling me the amount and said he was going to get her. The super nice front desk girl brought her to me and we went out the "correct" door. When we got back home Mollie was licking her other paw - not the one injured on Tuesday. Turns out they quicked her in 4 nails while trimming them (like cutting your human nails so short they bleed, pics attached l), which made me question the toe injury from Tuesday as well. And they didn't tell me they accidentally cut her nails too short. Truth is, letting me know on pickup is all they would have had to do and I would have been fine in spite of the injury - since the reason I don't trim her nails myself is I quicked one of my first golden's nails on accident and swore I would let the pros handle it from there on out. All in all, I should probably give them one star, but I know these reviews can totally affect business and maybe this was just a bad week for them. I am not saying don't use them bc other reviews are positive, but there is a possibility that it is not a good experience.