We got locked out of the house and needed someone to come out right away. He arrived in about 20…read moreminutes and opened the door quickly. Very professional and friendly. Highly recommended!

I set up an appt to have two doors rekeyed and they said they would come out today at a certain…read moretime. It is now hours past the appt and I have tried calling them repeatedly and no answer. Very unprofessional. I understand if another job ran a little late, but courtesy is to call and let the next appt know they will be late. I'm finding another locksmith. *** Response to the business' reply. Why would you schedule an appt on the same day as a religious holiday? I would understand if we called for an emergency but we set this appt up days in advance. When you finally called us, you did NOT try to offer your services for free or discounted. Please tell the truth. I had you on speaker and my friend heard the whole conversation. *** Never received another call the night or next day from any unknown phone number. But you still haven't answer why you would schedule an appt on a holiday.

Customer service…read more Key fob was nice... when it was working. Keyfob stopped working and I get ghosted. I texted the guy directly aswell as calling the business number and got ghosted. Now I'm stuck with a keyfob that isn't working.

HORRIBLE !!!! sold me a keyless entry lock that didn't work well. Wouldn't return my money or any…read morephone calls. Wouldn't come out to replace or fix it. Wouldn't give me the owners name. I even sent Jose Velez a message on WhatsApp. No response.

Excellent service. Great quality. Professional. They…read moreperformed a fantastic job in a timely manner at a reasonable price. Thank you!

Locksmith responded to my call immediately and gave me a time to expect him. he was right on time,…read moreprofessional, and quickly accomplished setting the new key fobs. I highly recommend this company!

Very Disappointed -- Beware of the "Free Estimate" at Roni's locksmith St. Augustine…read more I am extremely disappointed with Roni's locksmith and feel that customers should know exactly what happened. My mother came back from out of town and found the battery on her security lock died while she was away. When the locksmith arrived, he told her that he would have to drill through her very expensive lock and it would cost $225. My mother then mentioned the sliding glass door in the back and he said that it would be a more difficult and costly option. At that point, my mother decided not to have either option done. She was then charged $75 service fee despite the website offering free estimates. When I contacted him, I asked him if he mentioned the fee before he came out and he did not. When my husband and I arrived, ready to drill through this massive lock, I decided to check YouTube to see if there was an easier less damaging option. The first video I watched, literally 1min 47sec long, showed us how to pop the sliding glass door open with no damage. It took 3 minutes and a flathead screwdriver. I'm a waitress, no locksmith experience or special tools. If it was this easy for me to do it, why did he try and charge her $225 to break her security lock, which would cost her another couple hundred dollars to replace? Then he proceeds to charge her a $75 service fee simply for driving out there and wasting 3 minutes of his time. My mother is 74 years old and I believe he was taking advantage of her in her time of need. If you offer "free estimates" customers should not be surprised with a $75 service fee without letting the customer know before you come out. Furthermore,if there is a simple, non-destructive option available, I would expect a professional locksmith to at least explore it before recommending breaking a costly lock. Unfortunately, based on our experience, I cannot recommend this company. Customers should ask very clearly about service-call fees and what "free estimate" actually means before agreeing to have someone come out. I'm outraged that he would take advantage of my elderly mother. My advice don't bother with this company, they're clearly crooks. As far as the comment from the owner, either the technician lied about who he works for or he's lying. Funny how I immediately got a text from the technician after I posted this saying he's going to delete it anyways.

Great customer service! Highly recommend. They were here…read morewithin an hour of my call and wasted no time getting it resolved. low prices and great work.

My condensate drain was clogged and I called Epic at about 2pm and they had someone out here by…read more5pm! Enea was very professional and friendly, patiently answered all my questions, and had the clog cleared, the drain pain cleaned, and replaced some PVC that I'd broken trying to clear it myself, all done is short order for a price that was lower than what I was expecting! My unit is old and will need replacing before long but he didn't try to hard sell me a new one right now like I've experienced with other home repair companies. Instead he gave me some tips to nurse it along a bit more while I save for the replacement and sent me some info on the type of unit I would need and a model he recommended for me to check out. When I'm really to pull the trigger on the new system, I'll be calling Epic and asking for Enea.

Great service! Fast and reasonable! Would recommend this company.to anyone they are honest and…read morereliable.

Great service provided. Quality work done and on time These people are very professional from the…read moremoment they sent us the estimate which for us was the best and by getting the job done very fast and on time, I 100% recommend.

High recommend Jax Lock Express! Fast, helpful and great to work with! Very pleased with the job…read morethey did!

Joel at Jax Lock Express was awesome…read more For context, I have a 2006 Volvo V70 wagon. Most older Volvos can have their keys programmed by a third-party locksmith--it's hit or miss depending on the model. Newer Volvos, typically 2015 and up, absolutely require dealership access to program keys, which can cost several hundred dollars. I called around to about 10 other locksmiths, and none of them wanted to touch the Volvo. Joel on the other hand, immediately said, "I'll give it a shot. He showed up on time, was communicative, polite, and professional. Although the key couldn't be programmed to the car (a known challenge with some Volvos), he still tried--and with that enthusiasm left a great impression. Sometimes, just making the effort is enough to earn business