Take note of the low rating of this business everyone; there is a good reason for it. The only…read morereason I give Empire Hyundai 2 stars instead of 1 is because I had a good and informative test drive. The rest of my experience here was pretty awful. They claim they can work with you if your credit isn't great, but that is not accurate. What they will do is ask to run your credit report, and come back with outrageous offers and "requirements" for you to purchase a car when the rating is less than stellar. I know their offers were complete BS, because when I bought my current car, I was offered a much more reasonable deal under very similar credit circumstances. In fact, I had far more money down this time around, and they still couldn't make anything happen within reason. The truth is, this dealership only wants to work with you if you have great credit. If you don't, they think you will be naive enough to fall for an absolutely ridiculous monthly payment or an insane amount of $$ down to make things happen. They will also use the bank lenders as a scapegoat for these bum offers, claiming its not them but the bank lenders that are going to require this, that and the other. The ol "its not us, its them" trick. Steer clear of this place folks, you can do much better.

I purchased 2 vehicles in the course of 2 weeks. During the sales, everyone was nice and appeared…read morehelpful but after the sale was done and questions arose, assistance was not received from sales to finance to management. Make sure to check all numbers before signing anything and beware when offered service agreements. They are only in it for the sale!! I was not asked to write this review but was encouraged to give all 10s when I receive the Hyundai survey...not happening,

Paul, the gentleman who sold us our car at Ray's auto sale, went above and beyond the call of duty…read moreto ensure our satisfaction. We had an issue with the car we purchased that was not covered by the warranty. However, Paul paid for the entire repair without complaint when asked to. Very rare to meet someone as honest as him. Thank you for reaffirming our belief in humanity. You can rest assured that this is an honest auto sales company with integrity and empathy. 5 stars all the way. Thank you very much. Cannot recommend it highly enough.

I did not purchase a car from Ray's. But I did encounter some of the best most personalized service…read morethat one can encounter. I am located about an hour and half from the dealership so I had asked if we could have some preliminary discussions around a purchase and trade. Brian was very accommodating and although we were not able to make a deal I would recommend them highly. They're a family owned dealership (37 years) and they care about the consumer.

I've been a customer of Fortier's Auto for many years, and they continue to impress me every time…read more Their attention to detail and commitment to quality service are truly unmatched. The team is thorough, attentive to customer needs, and consistently goes above and beyond to ensure a great experience. A special thank you to AJ for his outstanding customer service, and to the entire Fortier family for their continued dedication and professionalism. They genuinely make you feel like part of the family and work hard to ensure your complete satisfaction with every visit.

I found them listed on the AAA website. Small family owned shop in local Fall River neighborhood…read more Great communication with fair pricing. I definitely recommend them.

Bought a 2014 Chevy with 126,000 miles. It sat for 2 months…read moreso I could come up with enough money to actually register it mileage when bought hasn't exceeded 40 miles in until today when I finally drove it for the first time and engine light started blinking and started smelling burnt oil. Opened up hood and noticed the engine cover was brand new (looked like it was replaced recently) My mistake but looks like shady work was done.

Unfortunately they live up to the "used car salesman" reputation. They scheduled 3 different people…read moreto see 1 car at the same exact time, several of us driving from 1-2 hours away. We were the first to offer full price, and were accepted, until another person there offered over asking and volunteered to forgo warrantees, etc. The owner, John, who created the situation but for some strange reason wasn't there to deal with it, made his fairly new employee deal with the mess with back and forth phone calls and messages. I spoke to John on the phone during the deal and he advised me "I'm in it to make money". I told him that businesses should also care about customer service, doing what's right, and their reputation. He didn't seem to care. All about the buck! Shady, greedy and dishonest.

I have been going to Fawzi's since Fawzi left JC Repair many years ago. I have brought my car…read morethere and usually was given a good experience, quick, thorough & meh with price. However, over the past two years I have spent close to two thousand dollars in repairs. The last three repairs.... $300+ April , 2025., $600+ November/ 2024 & $700+ August/2024. There are more repairs but, those are a few examples. I have been told by the mechanics themselves they run diagnostic to see what the problem is. And yes I'm their defense my car is a 2001 Honda Accord, I am disabled and cannot afford another car at this time. However, if they believed the car has reached its end, why keep almost literally stealing my money. The truth could've saved me thousands. So, six days after my car breaks again l, called to report the problem . The rude phone attendant told me "yeah just have it towed there & it's gonna be about a week!" I stated, "my car was just there six days ago, you had it for a week already, you had it for a week a few months ago as well and I'm not paying for yet another tow!" He told me he could have the car towed on Monday, claimed to write down my address and phone number, that was a week ago today and still no call, no apology, no professionalism, no customer support. I am disappointed beyond measure & disappointed that a good mechanic/owner let poor staff ruin his once reputable business.

Extremely disgusted. Purchased this vehicle from the establishment for the agreed upon price…read more Establishment was informed multiple times that the vehicle would be going to a newer driver who would be putting a significant amount of miles onto the vehicle. Nevertheless, was assured that the vehicle was "safe and perfectly fine" to drive those miles in. Conveniently, the establishment never mentioned the fact that the subframe was rotted to the point where the vehicle was a deathtrap. The vehicle was extremely unsafe. This is an extremely shady and untrustworthy business practice and I will definitely no longer be affiliating myself with them or any of their services. Oh and as my refund was being processed and credited they attempted to sell me another vehicle, AFTER the first one was damaged and broken already. Completely disconnected and disappointed in fawzis for this situation. That car should have never been sold to me, and the fact it was sold to me under the guise of "trustworty" and "safe and reliable" is extremely despicable as a business practice. That vehicle was a deathtrap and should've never been sold. It needs to be scrapped / parted out immediately.

We purchased a car and we couldn't be more satisfied with the service there. It was an older car so…read moreit had a few issues and he had all the problems fixed and said if we had any more problems to just bring it in. He said he wants to make sure his customers are happy and safe.

Don't go hear!! They lie! Both father n son duo! They said the Honda Accord I bought was never in…read moreaccident the car has been in several. I asked the son for a car fax n acted as if the machine was broken n it didn't go thru. He said he fax it to me never did! I got sold a lemon n I'm stuck and out $5000