I found myself just smiling and nodding my head reading through all the reviews just now, naturally all 5 stars. I was desperate for heat as my 83 yr old dad stays with me most of the time and for the first time I stayed cold through the entire night in bed more than once. Colin was the ONLY service/repair tech who didn't hesitate to make time in his schedule to come help fix my furnace. Out of like seven total who generously offered to do so in a week or two or just not at all. They're ALL busy right now. The difference is that Colin is the obvious exception because that's the kind of guy he is. He's a big exception. He didn't have the time either so he literally created more by working into the night to accommodate everyone possible, me included. I don't know about you, but for me, that's all superhero, knight in shining armor, holy savior, rockstar stuff, because-- and here's an extinct concept-- he is genuinely dedicated and goes out of his way to deliver that dedication for our benefit. Integrity these days is a rare find. The tremendous and unexpected bonus is that he's super efficient, professional, helpful, FAST, reliable and punctual, God forbid even reasonable, AND gets it done proper. And at the risk of sounding mushy, he's all that and a super pleasant guy, for God's sake. Refreshing? Exceedingly so. He showed up at 8am (after first offering to come the night before when I called him), diagnosed it so quickly (I already had two other people misdiagnose the problem as originating from an entirely different part), then on top of juggling all his other jobs the rest of the day solid, he magically and gallantly arrived that evening with new furnace circuit board in hand. Ten minutes later max, BAM. Heat, glorious heat.
I feel-- no, I KNOW I got real lucky stumbling onto Colin/TechAir. I'd never even consider anyone else-- ever. And I won't let any of my peeps call upon those "other" guys either, not if I have anything to say about it. There would be no point because there no longer is any other option. Thank you, Colin. Like I said and I'll say it again, you "singlehandedly improved my quality of life enormously today". read more