Repaired a desktop that had a hardware failure. Quality of work was efficient. They were fairly…read morepriced and followed up to ensure satisfaction.

Mike immediately responded to my call for assistance on my desk top computer. He arrived the next…read moreday, and quickly set to work resolving the computer problems. He is a very talented tech, kind, patient, and professional, and relaxed. I will call him any time I experience any problem with my computer. My entire family and friends will be delighted to be referred to him. Mike is the best! Thank you, Mike!

Exceptional service, fixed my son's play station in 2 days and gave great advice for preventative…read moremaintenance.

Fixed my son's iPad quickly and for a very reasonable price. I would absolutely go back if the need…read morearises.

All work completed as promised on time. Called made an appointment for a new GE appliance was…read morescared because of the mixed reviews They did great.

Repair technician came into home with preconceived notions that it would be a mouse issue with our…read moredishwasher. Found issue was coming from around the motor gasket that was causing the leak. Ordered parts and requested that we remove the dishwasher from under the cabinet to allow for servicing the unit. I removed the dishwasher the day of appointment to install the parts and did observe 5 or 6 mouse droppings and absolutely no signs of chewed plastic or insulation. Technician removed and installed parts that he ordered told me I was all set and then left. Did not show me any parts that could have had any type of mouse damage or even mention mouse damage for that matter when he was leaving. I reinstalled the dishwasher under the cabinet, and started a cleaning cycle on it and about 5 minutes into the cycle the dishwasher indicated a leak again and shut down. I contacted the technician and informed him of the issue he stated he would put in a report through their technical app and get back to me and would follow up later. 10 days later I contacted him again and was advised LG was declining the repair and that they were supposed to have reached out to me, when I ask the reason for the repair being declined he said mice. Followed up with LG and got absolutely nowhere with them. So now I having to purchase a new dishwasher as this one is useless and not being covered by warranty for an issue I was not shown any damage having been caused by mice.

I've used Brian for the last 20 years for my desktop and laptops of my grandchildren. Always has…read morefixed the problems and given suggestions. He knows about different computers. My grandson was just there in the past month and his computer is working fine again.

We called Brian and made an appointment to bring in my old desktop. I explained what I saw…read morehappening with the power button not always working, the machine sounding like a jet engine, and shutting down randomly. Also, ran so slow, I could go and do something (such as washing dishes) and come back before it would be up and running. Brian gave me some possible scenarios including a mother board. Fortunately for me, he found the broken fan that would stop and start, and other fans tried to accommodate for the issue and heat buildup. Brian called me, told me timeline and pricing and got the go ahead from me. Was able to pick up the next day with additional tips to make it run better. Before I had tried many, the machine was much faster, quieter, and no "not responding" messages or shutting down. My brother confirmed how much take down and putting back was required to make the repair. So happy I did. Can have multiple tabs open and do multiple thing at same time without issues and taking up my whole day.

Great experience with Mass IT Pro Solution. They removed viruses from my computer, secured my…read moreaccounts after I was hacked, and set up 2-step authentication. The tech explained how to stay safe online with personal and credit card information and checked for remote access tools and unwanted apps. They also offer affordable managed antivirus which is a big plus. The technician went above and beyond by fixing my wireless printer that kept losing connection and it has worked perfectly for over a month now. Very professional, trustworthy, and highly recommended. I would definitely use them again.

Issues with Slow computer and WiFi coverage in home tech was Very Knowledgeable, and Professional…read moreand good problem solvers. Will definitely recommend to others

This was a great experience. I had an external Seagate drive that I could hear spin, but that would…read morenot mount (I tried on several laptops). The dropoff / pickup location in Dedham was convenient; right off I-95 with ample parking. The $500 advertised price was exactly what I paid, and included the cost of the replacement drive. The turnaround time was below the advertised 14 days. 100% of my files successfully were recovered, and all files were in the same folders as when I dropped it off. This is a trustworthy business, and I would absolutely recommend and use again

I have sent my drive to well known company, DriveSavers in California. They quoted me $2700 to…read morerecover my drive. I couldn't afford it. I decided to give a shot to a smaller local shop in Boston. Alex quoted me less than half the price and recovered everything that I needed in timely manner.

Charged $65 to look at my saw, and told me that the piston was scored and the parts would be too…read moremuch to fix the chainsaw. Took it up the road to another repair shop and they fixed it for $16.59. It was an air line that was cracked. That price INCLUDED labor! You have been for-warned!

Orange Saws, Eagleville Rd, Orange ---- Now under new…read moreownership. VCS- Vegetation Control Service located on Main Street, Athol. I brought my snowblower there on November 4 for a basic service (oil change, tune up)..... I called them 2 weeks later to find out where it stood to be told, "it's on the service floor so it will be done soon"... I wasn't overly concerned it was only two weeks and there wasn't a forecast of snow. I called again yesterday, December 7, to be put on hold... The very rude woman came back and said she couldn't find my service work order and asked what it was on for..... Put me on hold again then said "it hasn't been done yet" and proceeded to give m all kinds of excuses as to why. I let her know I was disappointed, that a MONTH should have been more than enough time for an oil change and now there was snow forecast.......and we ended the conversation. I thought about it and called back. Told her that we would pick it up and not to do anything to it. When we arrived, she was not there and the person working had no idea that we were even coming. He said he wasn't surprised; that this happens a lot now. We took it to Ralph Stoddard ( who this company let go from employment when they took over) and will be picking it up tonight. Imagine, a ONE DAY turn around for an oil change!! I highly recommend Mr. Stoddard and will gladly give his number to anyone who wants it. (I have his blessing to do so).

Berto and crew were punctual, professional, and very informative throughout the process. They've…read moreseen everything with computers and can properly diagnose your pc for repair. They also know the market, and can help you build out a new computer for your specific needs and budget. If you want expert help with customer service that'll be upfront and informative with you, I recommend this place over any other I've dealt with.

I called and explained what was needed, I had new parts for a broken laptop and was quoted $140 for…read morethe repair, and it was estimated the repair would take a few days, a week at most. I brought in the computer and parts, the intake was quick and professionally done. So far, so good. I received a call that my laptop was ready for pickup less than a week later. When I arrived, I was told that I didn't have all the parts needed to repair it correctly. The laptop functioned, but the hinges didn't attach correctly and were rubbing against the motherboard. If I kept the laptop open it would be fine, but if I repeatedly opened and closed it, it could break. But isn't that the purpose of a laptop, it's supposed to be portable, it's not a desktop. The technician was under the impression I was in a rush, so there was a little miscommunication, that said, a call only takes a few minutes to let a customer know there is an issue. So I do appreciate that the technician was polite, that the repair labor estimate was correct, and that it was ready within the window provided. However, it doesn't work correctly and since I didn't get a call during the repair process, letting me know additional parts were needed to do the job correctly, I couldn't make an informed decision. It was neither the best of times or the worst of times. Will I return? I'd probably check out another place first.