Please excuse the long review but I had the worst experience with the admin/assistants at this office that I believe should be shared in case it helps anyone avoid the same thing I went through.
I had my first appointment with Dr. Ali yesterday as a new patient. Leading up to the appointment, I already noticed how disorganized the office was when it came to paperwork. "Klara" software was used which was a direct messaging line to the front desk team and where my pre-appointment paperwork was filled out. Since I had recently changed to a new insurance, I messaged on Klara to confirm they were in-network for me and the cost of the appointment. They asked for a photo of my insurance card which I provided on July 2. A couple hours later, pre-appointment paperwork request was sent to me which consisted of: Pics of ID, insurance, and 5 forms to fill out and sign. I completed this on July 4. Since it was a holiday weekend, I was hoping I would hear back from them first thing Monday morning. I did not, so I resent the same message Monday afternoon asking about my insurance which they finally gave me the answers to. On July 13, I was resent the same pre-appointment paperwork to fill out but did not fill it out again since I had already done so prior, which I confirmed was shown as completed on the Klara messaging thread.
My appointment was for 11:30 AM July 15. When I arrived, I was given an iPad where I requested to fill out pre-appointment paperwork once again. It asked for more information than the initial Klara request, but all the paperwork that was needed from Klara was asked again on the iPad which I found redundant and waste of time. I waited in the waiting room for 50 minutes before I was escorted into the office. I waited in the office for another 15 minutes before the doctor came in. Please keep in mind, this was all with an appointment.
Dr. Ali was fine. I saw her for a total of maybe 5 minutes. She gave me a prescription and course of action and sent me on my way to check out. This all felt very rushed but I could tell they were busy so I took it for what it was.
At checkout, Dr. Ali's assistant (Her name, according to Klara, is Jissette C) said her computer was being "r-word" (She used this word twice) so she would message me on Klara the necessary steps I would need to take before my next appointment. Never got a message.
I spoke with some friends after my appointment and realized I never gave them a pharmacy to send my prescription to nor did they confirm where/if I would be starting the prescription now or before my next appointment. So I messaged on Klara to ask if I was supposed to be starting it now and if my prescription was sent out somewhere. If so, where? Because I had no information on this. Jissette replied that I did not provide a pharmacy. This is true - I wasn't expecting to need medication so was going to provide one if asked about it. I was never asked, this was also what added to my confusion about whether I needed to start the prescription now or before my next appointment. I replied to her my confusion on why this information was not given to me at my appointment because if I haven't reached out, I would not know I needed to start my medication now, to which she replied that they called my phone and left a voicemail and did not receive a call back. She also said I was asked at checkout if I gave them a pharmacy which she said I replied yes to. None of this happened. I never received a call from the office. No voicemail was left. And no pharmacy was asked for at checkout. So I'm not sure if she is confusing me with a different patient or if she is honestly just that incompetent at her job.
I ended up going to a new dermatologist the next day which I did all my pre-appointment paperwork in office on iPad, waited 10 mins in lobby, spoke with the doctor for 15-20 minutes about all my questions and concerns, got blood work done, and picked up my medication right after - all in the time span of how long I waited and was seen by a doctor in the Team Dermatology office.
I would not recommend this office to anyone and regret ever spending a dollar here. Dr. Ali was a nice lady, but the wait times are not worth the amount of time actually getting medical help and if Jissette is any indication of what her team consists of, I would avoid this place at all cost.
TLDR: Unorganized paperwork. Long wait times even with appointment. No time with doctor. Horrible assistant (Jissette C). Office may confuse you with another patient? So beware read more