To Whom It May Concern,…read more I am writing to report a customer service issue I experienced today at a Staples location. My visit began positively. The printing associate who assisted me initially provided excellent customer service. She was knowledgeable, asked the right questions, explained printer and paper requirements clearly, and demonstrated strong sales skills. I appreciated her professionalism. However, after spending approximately 45 minutes to an hour in the store selecting the appropriate paper and creating a print template, I was only then informed that printing would take an additional hour due to a backlog. While I understand delays happen, this information was not communicated upfront, despite knowing I intended to print. That lack of transparency was frustrating. The situation escalated when I spoke with the manager, Myaowa, to ask whether another Staples location (the 86th Street store) could accommodate my laser paper. I did not ask for expedited service--only whether the other store could be contacted. I was given conflicting information about whether my paper could be used, and the associate and manager discussed the situation as though I were not present, which felt unprofessional. Ultimately, the manager stated he could not contact another Staples location because the stores are franchises that compete with one another. This explanation was surprising and did not align with expectations of a national retail brand. My concern is not with the initial associate, who performed well, but with the lack of clear communication, inconsistent information, and how the situation was handled by management. I hope this feedback helps improve customer experience going forward.

I needed programs printed same-day and went to Staples just two hours before I needed them. At…read morefirst, I thought I'd do it myself, but quickly realized I needed help. Although the store was short-staffed, the young lady at the counter went above and beyond to assist me personally. Despite dealing with other customers who were rude and impatient, these ladies remained respectful, professional, and efficient. Their tone was firm yet courteous, and it was clear they have been well-trained to handle difficult situations without losing their cool. I'm genuinely surprised they have so few stars, because I witnessed fantastic customer service that day. Thank you to the Staples team for handling a tough situation with grace and making sure my project was completed on time!

I come here often to do shipment drop offs, 100% great customer service all the time never any…read moreproblems

From the owner: We specialize in graphic design, sign making, banners, vinyl's, fliers. We are a full mailbox…read morecenter, everything from shipping, packing, drop off, to Mailbox rental. We have a wonderful array of office supplies. We are your one stop shop! Visit our store today!

Three stars just for the prices. Everything else gets a 1 star…read more The place is a crazed mess on the weekend, so do come in during the week if you can. But even then prepare to be swimming through racks of clothes and women who refuse to move their baby strollers. There's also no fitting rooms so purchasing items is kind of a crossing of the fingers that whatever you get will fit. And if it doesn't fit and you need to return something, there's a strange process where you have to tell one of the "security guards" (basically dudes in t-shirts unlike all the other dudes in t-shirts on fordham rd) when you walk in and they give you some sort of pass and then you go upstairs and wait in a line for twenty minutes to return it. This is on top of the twenty minutes plus you spent in line to originally by the dang piece of clothing that will likely fall apart within 4 months. Downstairs in the basement has grocery and bath products for sale. I didn't realize the basement existed for over a year and then after I realized it, I was afraid to go down there, and once I went down there, I was afraid to buy anything. For some reason, I feel like shampoo that costs $1.50 will eat my hair, despite the fact that its the same brand for $5 at the duane reade next door. Also, try to avoid the perfume counter at all cost. If you walk past with just the slightest look of interest, the people trapped between the counter and the wall will own your soul and spray you like a skunk faster than you can ask them if they have DKNY Be Delicious.

Very crappy service,went there recently,a huge long line,extending to the staircase and only one…read moreregister open,unbelievable,ok cloth selection but service is just crappy,i get better service shopping at the 99 cent stores.

Alex provides very attentive service in refurnishing your office. You will find an extensive…read moreselection of usual and unusual office furniture at a fair price . His installed are fast and will leave your office clear of trash that comes with in boxing and assembling new furniture.

Affordable furnished our office in Astoria NY, They did a beautiful job and were very attentive to…read moreall our needs. The job was done well and in a short time we were so happy to work with this company even called back to get something extra and they delivered it right away I highly recommend them.

Terrible experience. I ordered a post online and PAID for it to be express pickup. Came in and got…read moremy poster 39 minutes AFTER pick up time. Ordered it for 2:30 and recieved it at 3:09. Did not receive any apology for the inconvenience and the person who gave me my poster didn't show me it like they are supposed too.

I was appalled by my experience at I was subjected to at this particular Staples location. I chose…read morethis particular Staples based upon the following factors: the proximity to My Home, and parking, which was plentiful. The interior of the store on the surface appeared well organize hence the one star, but as I entered deep into center of the store specifically the fax area, I found to the contrary,an area that was totally unsanitary with the chairs oozing with rips and stuffing coming out of the chairs . I thought to myself your subject individuals to sit down and use the computer it was so dirty it looked like it belonged in a homeless shelter and not even those individuals should be subjected to such conditions. The second star is for lovely sales associate by the name of Vera who was amazing she worked with me because of my materials were bent as I was trying to send a fax. Her Manager by the name of Mohammed was extremely rude. He informed Vera " The fax doesn't work with crumbled up papers like that" I said to vera how dare he insult Customer he needs to be retrained and I believe maybe she should become a manager because it's obvious that her boss is not only unprofessional but rude and needs to be retrained on customer service etiquette. did I mention he has no organizational skills because two out of the five machines were working and lines were forming because he couldn't have a technician to fix the products that service your customers. What a disgrace you should think twice Muhammad before you approach a customer in a condescending manner. You don't deserve your position because you can't handle it obviously and to you Vera, I thank you for all of your outstanding patience,professionalism and customer service you gave me as a senior Your manager Mohammed can learn from how you handle the public and you Sir are a disgrace. Vera the second star is for you!

I must say metro wide format is a great company. Their service is the best you can get and there…read moreprices are great too. The people that I dealt with are friendly and very easy going to work with. I really can't say enough about them.

Metro Wide Format - definitely a great company. Made sure service was top notch. Will definitely…read morework with again. Very nice people, very easy to work with. Got the job done. Two owners were very helpful and attentive to my company's needs. It was a pleasant surprise working with Metro Wide Format.

I had an a emergency with my Xerox copier. The machine was completely down. Spoke to Bob Owens and…read morehe was kind enough to send over one of his copier technicians to our company right away this morning. He had us up and running within 30 minutes. I was very happy with the service they provided. Fantastic company to work with!!

I've been using this company to service all the copier and fax machines at my school district…read more Quick response time, very professional technicians. Repair service fees are the lowest around.