I was appalled by my experience at I was subjected to at this particular Staples location. I chose this particular Staples based upon the following factors: the proximity to My Home, and parking, which was plentiful. The interior of the store on the surface appeared well organize hence the one star, but as I entered deep into center of the store specifically the fax area, I found to the contrary,an area that was totally unsanitary with the chairs oozing with rips and stuffing coming out of the chairs . I thought to myself your subject individuals to sit down and use the computer it was so dirty it looked like it belonged in a homeless shelter and not even those individuals should be subjected to such conditions.
The second star is for lovely sales associate by the name of Vera who was amazing she worked with me because of my materials were bent as I was trying to send a fax. Her Manager by the name of Mohammed was extremely rude. He informed Vera " The fax doesn't work with crumbled up papers like that" I said to vera how dare he insult Customer he needs to be retrained and I believe maybe she should become a manager because it's obvious that her boss is not only unprofessional but rude and needs to be retrained on customer service etiquette. did I mention he has no organizational skills because two out of the five machines were working and lines were forming because he couldn't have a technician to fix the products that service your customers.
What a disgrace you should think twice Muhammad before you approach a customer in a condescending manner. You don't deserve your position because you can't handle it obviously and to you Vera, I thank you for all of your outstanding patience,professionalism and customer service you gave me as a senior Your manager Mohammed can learn from how you handle the public and you Sir are a disgrace.
Vera the second star is for you! read more
