1. TDM Enterprises

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Mooresville, NC

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TDM Enterprises

5.0 (1 review)
Closed • Closed

Services - TDM Enterprises

Security monitoring services

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15 years ago

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CPI Security - CPI Security Central Station Professional Monitoring

CPI Security

(140 reviews)

Steele Creek

I had a great experience with CPI Security. Xavier, the technician, was professional, respectful,…read moreand patient. He took the time to explain how to use the different features and made sure everything was installed properly and to my liking. I also appreciated how neatly the wiring was installed and kept out of sight. Xavier was very knowledgeable and did an excellent job. Tavaris R., the representative, was also polite and professional. My only concern is the payment options. I prefer to pay through my bank's bill pay service rather than use automatic drafts. CPI's payment options could use some improvement, especially by offering monthly billing for customers who prefer to pay through their bank. Having to choose between quarterly or yearly payments is inconvenient and unreasonable, in my opinion. I haven't been a customer long enough to fully evaluate the ongoing service, but so far, so good! Overall, I'm pleased with my experience and would recommend CPI Security.

Very disappointed with CPI's customer service. After we changed our Wi-Fi password, our cameras…read morestopped connecting to the system. I called for help, and instead of getting the issue resolved, I was told it would cost $128 just for a diagnostic visit. We already pay a monthly fee, so being asked to pay another $128 just to diagnose the problem is extremely frustrating. I expected help reconnecting our cameras and a company that stands behind its service. Our cameras are still disconnected, but the monthly bills continue. Paying customers deserve better support than this.

TDM Enterprises - securitysystems - Updated October 2026

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