Was assisted by Mrs. Olivia and was very pleased with her assistance and professionalism for an…read moreinternational transaction.

This one is a smaller branch that you may just miss if you are walking by…read more There were only two teller wickets open when I came in. I had a large cheque to toss into my account. The cheque from from another bank and I was prepared they'd put the whole amount on hold. I got to the teller almost immediately as there was only one person in front of me. She reviewed and cheque and listened to my plea. Unfortunately, my recent history didn't show any cheques of such caliber from that payer. "Let me see what I can do," said she and ran off to fetch the manager. The manager came in, reviewed my case, and asked me how much money I needed right away. I told him the amount I thought they'd have no problem releasing. He proceeded release twice as much money as I hoped to get and asked me how I would rate my experience today. Rate my experience? Wow, you just asked the right guy! I showed him my phone with the yelp open and the first line of this review entered. We had a good laugh and I left happy that my missions was accomplished and that I get a chance to yelp about these bank employees and how they care about their customers.

The wait for a teller was longer than expected. The line moved rather slowly…read more Teller was courteous and seemed fine. However, I later discovered that the teller had deposited my money into the wrong account. It took me a very lengthy phone call to TD Canada Trust Easyline to figure out what had happened, to locate the money and fix the teller's mistake. TD Canada Trust service is usually pretty good & I appreciate that they eventually fixed the mistake. My banking experience at this branch was definitely one that caused more problems than it solved. If I hadn't been checking up on the account, the mistake would not have been identified (nor fixed). When banking here, I'll need to double-check everything the teller does.

This is definitely a personable branch. Well staffed with well trained people but they always make…read moreyou feel very welcome and address you like a neighbor vs. just another account number. I periodically have used them to cut checks in US Funds or to handle unusual situations that I can't do on line. They are always prompt either at the teller or to, if needed, sit down with me in an office. While I often avoid talking to strangers, there don't seem to be any strangers at this location. Other banks could take some lessons from this team!

0 star for Teller #1 who wanted to be anywhere but at work and who blew me off…read more ONE star for the Duty Manager. FIVE STARS for an Employee by the name of Francis (male) who resolved an issue with my glitchy credit card which precluded me from accessing my statements online. Francis happened to overhear my (heated) frustrations with the Manager. Francis voluntarily got involved without being asked and displayed more knowledge and ability to problem-solve than the Duty Manager. He resolved the issue with my credit card in no time! I'm calling Scotia on Monday to acknowledge this man. HE provided excellent customer service in the absence of his Manager's inability (and lack of knowledge of Bank processes) to problem-solve. Pro-Tip: never allow yourself to be bullied at a Bank if you have legitimate problems with your card and the call centre or branch is unwilling to assist. THANK YOU, FRANCIS AT BNS.

After being up north for about nine months now this is the best bank, they give you the best rates…read morefor withdrawing money out of the ATM. I never really actually talk to the tellers but it seems to be a very popular bank in Toronto and the customer service looks very well but again I have not had any into action with the staff on the inside

This branch won't be at this location for much longer. They will be moving one block south in a…read moreweek's time; however, I'm assuming it'll be the same crew working here. It's definitely a hit or miss at this TD Canada Trust. Most tellers here are super friendly and efficient - you're in and out in 5 minutes. There is one teller, however, who is quite incompetent. He does more harm than good causing me a headache each time. On the few occasions that he has helped me, I have had to return a few hours laters to fix his mistake ... i.e. I paid a loan with cash and then he took both the cash and withdrew that amount from my savings account. Hello? I don't think I owe anything to this bank ... their ludicrous banking fees they charge me are sufficient. If the tellers are dudes, I would recommend you use the ATM instead because you just might get THE guy... That being said, the dudettes who work here are all awesome.

This is a brand new brand in a totally renovated building. It opened about Feb or Mar 2023. It is…read morevery modern inside. There are 3 floors. The tellers and some advisors are on the ground floor. The senior advisors and senior management are on the 2nd and 3rd floors. There are two 24h ATMs outside. The service is very courteous,  especially the lady at the reception desk. Although this branch is open on a Sat, there is no teller service on a Sat. There is free WiFi. The bank is wheelchair accessible. There are no customer washrooms. There is paid neighbourhood street parking. Review 2023-151

This is really a review directed at CIBC corporate, but since reviews apparently needed to be…read morelocalized, this CIBC address will have to serve as proxy. Got a letter in the mail that a CD had matured a few weeks prior and had already renewed for another 13 months at 3.63% APY. This was the first notification I had gotten, and therefore I had missed the standard 10 days to decide if I wanted to redirect that money. Obviously, I would have. At a minimum, I could've bought a 1-year CD at CIBC for 4.0% APY, but I also could have gotten 4%+ at Vanguard or Raisin. The difference in interest would've been ~$760. A critic might say I should have been proactive in tracking the CD's maturation date. However, anybody who buys CD's regularly tend to expect proper notifications. Anything else would not be competent, and CIBC is a very big company. Also, I knew CIBC's 1-year rate was 4.0%, which I was fine with. I had forgotten my CD was technically 13 months. Why would anyone want their CD renewed 13 months at 3.63% when they could get 12 months for 4.00%? I complain immediately. CIBC refuses to do anything. I respond with a long email detailing all the things that I was prepared to do, i.e. permanently exile all my money from CIBC (3.5x the amount of the CD) as well as review on Trustpilot, Yelp, Smart Customer. CIBC then responds with a message that was, word for word, the exact same nondescript message that I had just responded to. CIBC's response was written in such a generic fashion that it reeked of some AI slop response. If it was written by a human, they've become a soulless bureaucrat. If CIBC thinks I will not act on my threats because they have some sort of leverage with their interest rates or they think I will be too lazy, they are in for a rude surprise. I am above the FDIC insurance limits, and I can get a better rate at Raisin or Vanguard. Also, I always follow up on my reviews. There are other reasons to avoid CIBC. Their messaging system is buggy. Seems like anytime you use any special character, even a common one, or any of a gazillion reserved words, the system will spit out some ridiculous, vague Java Script error like {Result #0002} with inadequate diagnostics. Also, look at the other reviews. I am hardly the only one who couldn't get an ounce of useful help from a human being on an important situation. I wrote a review on Trustpilot, and they did not bother to respond. Instead, a month later, I find a FedEx on my side steps (which I rarely use) which had inside a divestiture letter and $560,382 in cashier's checks. It had been sitting there for days. CIBC hadn't bothered to utter one sentence that they had done such a thing. The divestiture letter stated no reason for the action and provided one avenue for communication - an invalid email address. CIBC provided none of my account information and had locked off access to my online account. Historically, CIBC rendered interest payments only once a month. CIBC never stated whether my balances were properly updated with interest at the date of divestiture and never confirmed my CD APY's so I could tell if I was getting screwed on interest rate fluctuations. Immediately, I send a detailed email and call in. I get told the email was flagged as high priority. Two days later and no response. Call again and get told a response was imminent. A day later I get an email that addressed nothing. Didn't get a negative answer - just nothing. Contact back and three days later - still nothing. All this time I had not cashed the checks, because the issue was still under dispute. Once it was clear CIBC was going to string me along indefinitely, I cash them. 7-day hold because of the size... something that could've been avoided with a common-sense ACH or wire. 18 days of lost interest on $560,382 at 4% is $1105. Screwed $1105 plus hours of fighting, a needless trip to the bank, and the amount from my original complaint. How does this bank stay in business? I issued a complaint at the CFPB. That process has been completed, and the situation seems destined to remain unresolved indefinitely. CIBC did respond but showed a continued pattern of giving distorted information and/or completely not responding to critical components of the complaint. There was no response to my response. Sensing, I suspect, that any observer of the situation would see CIBC's culpability, they sent me a token and unsolicited check (wasting more money via FedEx) as a "goodwill gesture". That is code for the fact that they knew they were culpable and were making a settlement offer without bothering to check if I was interested. The check they sent was an insult. It will remain forever uncashed. I will seek prosecution of my complaint elsewhere.

Yesterday, I was at a plaza with a Shoppers Drug Mart. This plaza also has two banks: RBC and CIBC…read more I needed to do a transaction at CIBC. This branch was two doors down from Shoppers Drug Mart. It's a small branch. It's open Monday through Friday from 9:30 am to 5 pm. On Saturdays, it closes an hour early at 4 pm. On Sundays, it's closed. Those hours are decent if you need to speak to a person to do teller services or more complex financial transactions. What surprised me was reading a notice saying that ATMs are only accessible between 8 am to 9 pm. Normally, ATM branch access is 24 hours. The idea is that the lobby where the ATMs are located are available. Technically, it can be or used to be done at this branch, but I don't know enough about the rationale to limit ATM hours. Perhaps there was a recent ATM heist? If you do need to do ATM banking after 9 pm through 8 am, the branch at Victoria Park Avenue and Sheppard Avenue East is available. I used one of the two ATMs at this bank. CIBC and Simplii cards work here without any ATM transaction fees. I liked that I could tap my card and then specify my PIN. It's refreshing to not swipe my card and wear out the magnetic strip over time. My transaction was smooth. The touchscreen had the perfect sensitivity. I like the option to not have a paper printout. I try my best not to use it, to save a tree or two. There is plenty of parking in this plaza. It was great finding this CIBC while running an errand at the drugstore. (162)

I really like this CIBC location. There is plenty of parking, it's large, bright, and kept clean…read more There are enough tellers too that the lines don't generally get crazy. They even gave me a nifty cloth bag the last time I went in.All good!

Even though CIBC is not my primary bank, I still go into the occasional transit for paper work and…read morerenewal process, I normally dread doing so because I find CIBC a pain to deal with. This transit is brand new, shiny, modern, and empty. There's hardly any traffic which is great for me. I zoom in and out easily to get my paper work done. Now that wouldn't normally make me afan but what clinched the deal was a particular Financial Service Rep who really fought hard for my rate with their HQ. He tried on 3 separate attempts to get HQ to approve the rate to keep me as a client. After a few days of status updates from him via the phone, I walked back into this branch to sign the papers. I was a happy client. Not all CIBC transits are like this but try this place out for loans or mortgages. They really try hard to earn your business.

Last Sunday, I was out and about. It was rare for me for a Sunday…read more I went to a small business expo. I had paid one vendor in cash. I needed to replenish my wallet with more cash. I did a search and found this Scotiabank. I decided to check it out. It's in a small plaza that this bank shares with a pub and a bunch of smaller businesses in a two-storey building. I parked and walked into the branch. There were two ABMs. I took the one closer to the teller side of the branch, which wasn't open. I got my cash and was happy. The cool feature of the ABM that I used was that I could chose the cash denominations. I haven't see that feature since I was at a Royal Bank and I could get $5 denominations when I lived in Winnipeg. My local Scotiabank branch does not have this feature. These days, bill denominations start at $20 at many ABMs. This Scotiabank does not have a drive-thru. It makes sense because this plaza is tiny. Some male customer decided to park his car in front of the branch. It wasn't a parking spot. I waited for this guy to move before I could pull out from where my car was parked. I had a good ABM experience here. I'd return when I'm in need of an ABM and am in the area. (373)

This place isn't actually that bad, in fact they helped me a lot and done with my business after…read more15min of closing accounts inquires. Some people are not honest with there reviews. I would've given it a five star if the space was huge i just don't like having a conversation with a representative and when I'm talking the other guests right next to me keeps chatting so I can't hear anything from our conversation. I prefer more spacing or dividers on the each side.