Yesterday, I was at a plaza with a Shoppers Drug Mart. This plaza also has two banks: RBC and CIBC…read more I needed to do a transaction at CIBC. This branch was two doors down from Shoppers Drug Mart. It's a small branch. It's open Monday through Friday from 9:30 am to 5 pm. On Saturdays, it closes an hour early at 4 pm. On Sundays, it's closed. Those hours are decent if you need to speak to a person to do teller services or more complex financial transactions. What surprised me was reading a notice saying that ATMs are only accessible between 8 am to 9 pm. Normally, ATM branch access is 24 hours. The idea is that the lobby where the ATMs are located are available. Technically, it can be or used to be done at this branch, but I don't know enough about the rationale to limit ATM hours. Perhaps there was a recent ATM heist? If you do need to do ATM banking after 9 pm through 8 am, the branch at Victoria Park Avenue and Sheppard Avenue East is available. I used one of the two ATMs at this bank. CIBC and Simplii cards work here without any ATM transaction fees. I liked that I could tap my card and then specify my PIN. It's refreshing to not swipe my card and wear out the magnetic strip over time. My transaction was smooth. The touchscreen had the perfect sensitivity. I like the option to not have a paper printout. I try my best not to use it, to save a tree or two. There is plenty of parking in this plaza. It was great finding this CIBC while running an errand at the drugstore. (162)

I have been a customer of Tangerine since it was ING Direct, which feels like eons ago. I lived in…read moreWinnipeg when I signed up for a savings account online. The mandate of this bank was to eliminate fees and operate without brick-and-mortar stores. Back then, the main headquarters was on Gordon Baker Drive. Scotiabank acquired ING Direct years later, which ultimately became Tangerine. A few years ago, I was unhappy with my bank of choice where I opened up a couple of accounts in Winnipeg. I decided to open a chequing account with Tangerine and transfer practically all my financial accounts over here. I have been happy with Tangerine ever since. Tangerine has its main headquarters at Steeles Avenue East, on the south side, just west of Victoria Park Avenue. It's oddly not all that far away from its old location on Gordon Baker. I pass by this building often. It's diagonally across from Don Valley North Toyota. It's on my way to ZeeV's Nutrition Studio. I definitely cut through the backroad to get to Shan Shan Cafe and Kung Fu Tea. I have never had to visit the main headquarters for anything. However, if you do need assistance opening an account, you can come here. The parking lot requires that you pay. If you are a Tangerine customer, you can get a parking pass, which waives the parking fee. It is a bit weird to ask for one, rather than making parking free right off the bat. Perhaps the building always had private parking and making it public would not be simple. This building also has Freshii and Tim Hortons. Both customers and Tangerine employees can eat healthy and indulge in donuts, respectively. A year ago, I worked with a Tangerine financial representative over the phone to move my RRSPs (Registered Retirement Savings Plans) from my old bank to Tangerine. I had a knowledgeable man help me out. He was working from home thanks to the pandemic. The weird thing was that he saw my employer's name on file and said that his son did an internship there. I asked who his son was. It turned out that I had worked closely with his son before he headed back to university for his final year. Small world! The apple doesn't fall from the tree. Both were and likely are still chatty guys. It is rare that I need to speak to anyone at Tangerine. I tend to do all my regular banking online or withdraw money at any Scotiabank ABM. When I do need a human to talk to, it's for my RRSPs, or that one time when my debit card looked like I had chewed on it as a snack and needed a replacement. With the latter, I got my replacement card within days and was happy. The best part about being a Tangerine customer is getting my paycheque directly deposited into my chequing account a day before the official payday. My payday is biweekly on Thursday. When I moved over to Tangerine, my pay was available after 9 pm on Wednesday. Roughly half a year ago, it got moved up to just before 6 pm on Wednesday. I'd like to thank Tangerine's IT department for running their nightly builds early. I feel like I've won the jackpot every pay period! Tangerine is awesome. Should I ever need help opening a future account and need to speak to someone in-person, I can always come here. It's probably a fifteen-minute drive from my home. (97)

I have 300.000.00 in Tangerine Bank for the purchase of my home so it is important I have access to…read moreit. I attempted to switch banks but this was difficult. I was told I had to set up a link and send my ID to them. I did not accept sending my ID just to switch banks linked to my account. I was told Calgary branches were all closed so I could not do it in person. I was directed by supervisor Marissa to verify a deposit made to my bank from Tangerine as a security measure and call her back. I spent hours on hold, nobody could transfer my call to Marissa, and then, she did not call me back as promised. Supervisor Will finally resolved it. I raised the stars to reflect it. Hold times are very long.

Worst service ever. Don't get mortgage from them. They take incorrect amounts (over $100 more each…read moremonth) and when they're asked WHY, no one knows. What makes it worse is that they take forever to reply. It has been almost two months now since they've been "investigating" and no one has ever contacted me without me contacting them first. Maybe I just had bad luck having Calvin Chan as my "advisor".

the staff have limited knowledge about what they do . mostly time spent longer than usual . other…read morethan deposit. other business transactions is no clue what to do

I went in with the intent to change the limit of various transactions on my replacement debit card…read more The teller with his trainee at the desk was a bit dumbfounded why it wasn't working and eventually had to call over another staff member to help out. Apparently, it was my fault *embarrassed*. I hadn't activated the card. When I read over the information page that came in the mail I thought it said that I didn't have to do anything and could use it like normal. Well, that's partly true. Once I used it activation was automatic but I hadn't done that prior to inquiring at the counter. Once I went to withdraw cash and then returned to the counter I inquired about the limit and it turns out they're already at the lowest allowed amount -_-'. Ah well, at least they were great in assisting me.

This has been my branch for a long time, was a CT branch before. Staff are friendly and…read morepersonable, they seem happy to be working there and seeing you.

While driving westbound, I realized that I needed to withdraw some cash. I remembered this…read moreScotiabank branch and decided to pull in, as it was along my route. I parked in the lot that faces Denison Street, between the branch and Tiny Tom Donuts. It's always deadly parking next to a donut store! I walked over to the main entrance and realized that it's just for branch services. They were closed on Saturday. I walked around to figure out where the ABMs were. From simply walking around the branch's exterior, this branch is huge! Finally, I found the other entrance to both the ABMs and main branch. I walked in and three ABMs greeted me. The lobby is exceptionally clean. Spotless! There was also a garbage bin. Nice! I got my money out of the ABM just fine. This branch has the new machines where you don't need envelopes to make deposits. Additionally, more of these machines are dispensing $5 bills. It's a nice throwback to when I banked with Royal Bank and smaller bill denominations were dispensed. I like it! There is plenty of parking. It was nice to finally stop by and check this branch out. (388)

I personally do not like Scotia Bank in general but I have no option except to bank here for a…read morebusiness venture I am involved in. This location has nice and friendly staff, who are polite, friendly and helpful!

I had to get a certified cheque for a car down payment. My local branch closes at 17:00 on a…read moreTuesday night. I work till 5:30 pm on a good day. After doing some research, I came across the branch at Fairview Mall. It's open on weekdays till 20:00. OMG! I felt like I had hit the jackpot. There were perhaps six customers in line. I was good waiting. I had a busy day and managed to check my e-mail on my phone. The bank manager came over and asked how I was. I have never seen such nice customer service at my local bank. She congratulated me on my car purchase. I think that she also wanted to guide folks to the cash machine if they didn't need to talk to a person at the teller. It was finally my turn to talk to the teller. I asked if I could get a certified cheque. She asked me what it was for and then talked to her colleague beside her. They said that I could do a money order. It was cheaper! $7.50 service change for the money order. The certified cheque? $41.50! Yikes! The rep saved me money, made sure that she had entered all the information in correctly, and explained which copy was mine. She was superb. I feel like changing branches now.