Why? Ever since Citizens has bought out the branches of HSBC the access to the bank has been…read morehorrible. They tell me to delete history/cookies. They also do not totally support Firefox. I went to the branch in Hooksett and the loan officer said Firefox is not a good browser and is not safe and very good. I am so LOL. This guy does not know much. Firefox is the safest and the best browser. I have been with Citizens since the inception of the online banking in fact I got one of the first 100 tee shirts they gave away when they started online banking. I will say until the purchase of HSBC and likely a change in the IT dept they have been stellar. Over 12 times I get the message ACCESS DENIED. Cookies/history/browser. New financial institution coming up. They are going to lose a boatload of cash from my account. Glad to adding to the recent bank run. Besides the commercial side of the bank bets on notional derivatives and I want nothing to do with a bank that bets on this kind of trading. Really curious just how leverages this bank is especially, with all the acquisitions they have made in the last ten years, which are many.

Excellent service see the bank manager John he sets up your accounts and makes sure your…read moresatisfied.... Will also recommend things to keep your money flowing in and out of your account correctly! Also has a nice drive thru that is very efficient.. Better than those bankofamerica conglomerate down the street....

This is one of the most outrageously out dated banking establishments you'll ever encounter!…read moreThey're completely locked in the 1990's. If you do ANY KIND of online activities, from PayPal to Meta, forget this bank. They're not equipped. Period. Exclamation point. IF you get your money, it'll be 2 to 3 business days, with NO available recourse. I'll be ditching my account with them ASAP!

I've has this credit union for a few years now. It started with buying a car and they picked up the…read moreloan. I then got a call about my Harley loan saying they'd take it over and save me money which I did. Within the next year I had 2 more vehicle loans through them totaling 4 at the same time. I've paid them off and got another. I've only been inside once and that was to drop a misdirected title off but they are very courteous, very helpful, and on one vehicle loan actually drove to the dealership and dropped the check off for me. Always answer my emails promptly. They just picked up a loan for another vehicle for my girlfriend as well.

I have been a Merrimack County account holder for over a decade now and I can confidently say…read morewithout question this bank is hands down the worst, most inconvenient bank I have EVER encountered. from the outrageous over draft fees of upwards of $40 just for over drawing by .20¢ to the incredibly unreliable mobile app that always seems to be down for maintenance, this bank strives day in and day out to be America's most inconvenient bank. Seriously my nephew could run a more efficient bank and he's 2. If you are considering choosing this bank i urge you to pick LITERALLY any other bank.

Terrible customer service in Hopkinton. Customer satisfaction is not a priority for this bank nor…read moreis the overall value of a baking relationship with customers. I would avoid MCSB

This is not a branch issue, but with the website and horrible excuse for customer service. Just…read morewasted 40 minutes of my day between the phone number provided on website to unlock a feature hanging up on me twice to two different people who were basically clueless as how to help. One of them, in tech support, was allegedly going to send a request to the department that I couldn't reach, in order to unlock the transfer feature on my website. This was so far from a convenient experience and the bank should pay me for my wasted time.

This is a bad bank. Run away from them. They steal. They havr bad customer service, they are not…read morecustomer friendly

I made the mistake of of depositing my monthly salary with BOA at this location. The check was…read moredrafted from another local bank and yet they are holding the entire amount for 8 days! I spoke with 3 different people and neither showed any interest in helping out, in fact the manager actually asked me why I needed the money now, this is a months salary it's what I pay my bills with. Bottom line stay away from BOA as I had no warning they would hold my money for a week.

The customer service reps have gone out of their way to be nice every time. I had an issue where I…read moreneeded numerous copies of my statement and checks . The lady I worked with went out of her way to have everything copies and ready for me in week. Outstanding service.

They have NO loan products. The staff has recently all changed not the friendly staff that was…read morethere a few years back. Not a full service bank like it once was. I guess all the brand changes pulled most of their products and personality.

I just needed to update information and ensure they unblock a purchase i was making. To my dismay I…read morefound out the security department for the Bank of Hampshire is in the Philippines. No American is being paid to protect your assets in the security department in Philippines. First Security Team Member would not answer my question of which country I was speaking with. I had to escalate to a supervisor to have my yes or no question answered. I just read a review on Facebook that they were sad they were contacting Chicago. I would have been ok with an American employed in the states protecting my assets. I am not so happy with job outsourced to a lower paying country by a "Trusted Bank." The branch employees are great. I spoke with customer service excellent but I wondered if he knew he was transferring me out of the USA. We have homeless and job less Vets that these jobs should go to. We have Philippino Americans that need a job in the United States too. The security of this nation is questionable at best right now. I am going to look for another bank. I will add a new question to my inquiries; are all the departments involved in the security and the safety of my assets provided by your establishment based in the United States of America and can I receive customer service from within this country for all services you provide?

Outstanding service by this branch's staff however the mothership, People's United phone support,…read moreare always terse and snippy and have often given me incorrect information, as though irritated the phone rang during their dinner while their favorite show's on. Also, the mothership lacked any sense of customer concern during recent national compromise of credit card/ATM numbers, let alone take any preemptive measures to prevent having your account cleaned out. Too much risk with my money at stake, shut down my accounts and moved to a more serious institution. Less convenient for me but then, losing thousands in an unprotected account would be even more so.

Amazing hometown bank, so glad I picked them over Lake Sunapee Bank, which I heard was bought by a…read morebig not local bank...

From the owner: Savings,Checking,Safe Deposit Boxes,Mortgages,CD'S, Banking Services, Residential Services, ATM'S…read moreExpress Banking, 24 Hour Drive Up ATM - Serving Vermont and New Hampshire. Loan Products & Services;Apply for A Loan by Phone;Lender;Member Fdic;Your Hometown Bank

Tried using NBT's online portal to submit documents for business account setup to no avail; even…read moreafter spending a couple hours trying to resolve the issue online and with customer service. Changed browsers, no vpn, no blockers, still nothing. Gave up and went to another bank that is more reliable.

Great bank. This location has friendly helpful staff even when you go in 5 minutes before closing…read moreon a friday. Inside looks like an office rather than a bank however they do full retail banking and teller services. No ATM at this location but still recommended.