Everyone is very pleasant here. The loan officer took his time to review my options when I was in…read morethe market to refinance.

Insanely slow. Don't go here. Was looking to get some simple paperwork done, but they would much…read morerather chop it up with their fellow friends and people that they can speak their own language in instead of you know people that actually need some help

Chase bank is excellent. I have many accounts with them; however, I have a big issue with "after…read morehours" at this branch. After 6 PM, you get many cars, trucks, and motorcycles, especially on weekends. The interaction while at the ATM, can range from, you have to watch your back. At times, I know some that were mask shaming, catcalling, and fat-shaming, directly or indirectly. Sometimes they're just hanging out. As you can see, in the photos, it ranges from the ATM area to the back of that lot and onto the Dunkin side. On 8/16, there were about ten cars. I previously altered the Hackensack Police (they didn't even show up for over an hour as I got tired of waiting to see if they'd show up to address the issue). The branch is aware of "activity"; however, the "activity" is still occurring. I discussed the issue and suggested that the Lodi Police examine the area around 6 - 9 PM yet, they don't seem to care either. The bottom line, if you need to make a deposit/withdrawal after 6 PM, find a different location. It is sad that after everyone was notified, nothing is being done to address the situation. You can see in the photos, people eating in front of the bank doors. Earlier in the week, I could smell pot smoking, as I made my deposit. Last weekend, guys on motorcycles in front of the branch laid on relaxing like if on a sofa. It's all ridiculous. Customers shouldn't be experiencing a situation like this when depositing/withdrawing funds. If anyone wants me to take down the photos, DO SOMETHING TO FIX THE ISSUE and post that it's been FIXED and I'll remove the post and pictures! Shame on the Lodi PD and others for not addressing the issue!

Long lines...slow service. Prefer using the drive thru. The few occasions I've been inside there…read morehas been one active teller while other employees milled around oblivious to the customers on line.

I went to have my money transferred from a Certificate of Deposit account to a regular account. I…read moreeven made an appointment. Just like many other customers who left comments for this branch, it is so understaffed that even when I had an appointment, I was told to sit and wait. These agents are also not friendly and I am not sure what their problems are. Bank of America needs to understand that poor customer service is how you lose a long-time customers. I opened my first account at B of A 25 years ago. I am getting tired of their poor service and their inability to treat their customers with respect.

I would not waste my time putting a penny in this bank. I am here for a hour and a half trying to…read moreclose out a account. After having many many issues with Pnc over the years I am pulling my funds out.

The Tellers need more training . I asked a teller to cash my…read morecheck ( from my checking account) She told me she needed my debit card to do it. WHAT? finally, after I spoke with her, she agreed. What is going on with this bank? Please, your tellers need more training. They need more information about their roll at the bank.

Extremely poor customer service. The tellers have awful attitudes. They are not informative of any…read moreof the account benefits. This has to be the worse capital one branch I have visited. Someone in corporate really needs to look into this bank , their employee training and customer service ( or lack there of ). Currently searching for a better branch within the Area.

I literally got scolded 10 feet from the counter by a teller as soon as I walked in saying he is…read morenot ready to take me yet. Will take my business elsewhere.

For those in the restaurant industry, there isn't a more convenient bank than TD Bank. They are…read moreopen every day. They have a coin converter (this is for the bartenders out there). And their ATM is paperless. A paperless ATM is great when you don't have a pen to write with or don't have the time to fill out an envelope. But most importantly, it's green. And who doesn't like green? If you open an account at this branch, then look for Kimberly Ahr. She's professional, thorough, and extremely knowledgeable. She'll have you on your way in no time. So let's recap: -open everyday -coin counter -paperless atm -Kimberly Ahr They have free checking accounts too...

I love this chase branch because the bankers are super polite and respectful. They are so welcoming…read moreand really patient when you want your money back in certain bills. I always have a great customer service and the atms are always operating. Best thing is, it it rarely ever packed!

Chase bank has been my trusted bank since 2004, so going on 12 years now. I still remember opening…read moremy first account in Brooklyn NY at the tender age of 18. This Chase inaparticular, has a drive thru and is about a half mile from my kids school. In other words I pass by it at least 5 days a week. The tellers here have always been very nice to me and especially helpful in explaining different types of accounts and rates with me. They also always give me a million lollipops for my 3 year old, who without fail, asks for them every time we are here. I take off one star only because the drive-thru lanes are the most narrow lanes I have ever seen. I actually hit the curb here a lot LOL. But other than that this is a great bank and I will be coming here for years to come!

I came here a few times and recently had a really positive experience with the branch manager…read moreIngrid. She helped me address all of my questions/ issues with opening a new credit card and was professional/ friendly and timely. I recommend you make an appt. if you have to meet with a banker given the heavy foot traffic in the area with the Bergen Town center. Highly recommend meeting with Ingrid if you have some more complex needs.

Come gather around Yelpers and listen to this pre CoronaVirus saga of woe:…read more After narrowly escaping the Temple of Doom with tons of emeralds, rubies, and diamond pendants, I headed home. A restful afternoon of drinking beer of the wealthy and binge watching Robin Leach to prepare me for my new life soon followed. Suddenly a Chase Bank ad interrupted Robin feasting on escargot. The young hepcats encouraged me to stash my riches where they banked. I put down my regal can of Milwaukee's Best, loaded up the family truckster with the cache, and zipped to the newest, and therefore best, Chase Bank in town. I motioned the teller over to give her a preview of the stash and inquired about opening a safe deposit box. She shrugged her shoulders and explained Chase never built them at this location. Turning around I scanned the acres of empty office cubes and imagined the countless number of safe deposit boxes that would've made Chase Bank money with annual fees. Apparently the brain trust at Chase's HQ thought they could impress the plebs by designing a WeWork location and then calling it a bank. A fail. I suppose it's only a matter of time before the higher ups at Chase "enhance" this location by replacing the tellers with a single complicated kiosk. Leaving the WeWork showroom intact. An upgrade to a fail of epic proportions.

This bank tends to be busy and they always only have two tellers. The lines get ridiculous. I dread…read morecoming in here but am left with no choice because of ATM withdrawal limits. The location is clean and a decent size. The drive through ATM is placed in a terrible spot because the way it's positioned you struggle to grab the money and put numbers in. I rather get out of my car. I thought it was because I'm short but I always see people ahead of me having the same issues. The location is super convenient I just wish that it was more efficient with additional tellers during busy hours. Sometimes people have complicated situations which delay the lines.

I was HACKED and had $2,000 stolen from me. I walked into your Lodi NJ bank EXPECTING help …read more.. DURING THE HACK! You refused to see me, telling me to take a seat since I did not have an appointment. How dumb is that? Do the HACKERS have an appointment? 15 minutes later I asked for a Manager. Same response. Take a seat. 45 minutes later an associate sees me ... but now it's too late. MY MONEY IS GONE!!! I have filed NUMEROUS disputes and BOFA will not take responsibility. How can they exist without a protocol to address this? They DO NOT CARE about the typical consumer. That's how