Everyone is very pleasant here. The loan officer took his time to review my options when I was in…read morethe market to refinance.

The Tellers need more training . I asked a teller to cash my…read morecheck ( from my checking account) She told me she needed my debit card to do it. WHAT? finally, after I spoke with her, she agreed. What is going on with this bank? Please, your tellers need more training. They need more information about their roll at the bank.

Extremely poor customer service. The tellers have awful attitudes. They are not informative of any…read moreof the account benefits. This has to be the worse capital one branch I have visited. Someone in corporate really needs to look into this bank , their employee training and customer service ( or lack there of ). Currently searching for a better branch within the Area.

worst bank in the world they have automated account information and they don't even own the atm…read morethere do you can't even make deposits in it you have to go there for everything its ridiculous and very unprofessional frustrating

Iman was very helpful when I went in to apply for a checking account, she knew the process and…read moreforms like the back of her hand, and I never felt rushed. I like how the first five dollars deposited automatically goes into a savings account that holds that money indefinitely. That makes it much easier to save money. Seems like they also do some good work in terms of financial advising and low-interest loans. Fast, friendly, good rates, no monthly fees, mobile banking! w00t now I can say good bye, ta-ta, sayonara, auf weidersehn, see you never, grimey and grim Bank of America!

Insanely slow. Don't go here. Was looking to get some simple paperwork done, but they would much…read morerather chop it up with their fellow friends and people that they can speak their own language in instead of you know people that actually need some help

Chase bank is excellent. I have many accounts with them; however, I have a big issue with "after…read morehours" at this branch. After 6 PM, you get many cars, trucks, and motorcycles, especially on weekends. The interaction while at the ATM, can range from, you have to watch your back. At times, I know some that were mask shaming, catcalling, and fat-shaming, directly or indirectly. Sometimes they're just hanging out. As you can see, in the photos, it ranges from the ATM area to the back of that lot and onto the Dunkin side. On 8/16, there were about ten cars. I previously altered the Hackensack Police (they didn't even show up for over an hour as I got tired of waiting to see if they'd show up to address the issue). The branch is aware of "activity"; however, the "activity" is still occurring. I discussed the issue and suggested that the Lodi Police examine the area around 6 - 9 PM yet, they don't seem to care either. The bottom line, if you need to make a deposit/withdrawal after 6 PM, find a different location. It is sad that after everyone was notified, nothing is being done to address the situation. You can see in the photos, people eating in front of the bank doors. Earlier in the week, I could smell pot smoking, as I made my deposit. Last weekend, guys on motorcycles in front of the branch laid on relaxing like if on a sofa. It's all ridiculous. Customers shouldn't be experiencing a situation like this when depositing/withdrawing funds. If anyone wants me to take down the photos, DO SOMETHING TO FIX THE ISSUE and post that it's been FIXED and I'll remove the post and pictures! Shame on the Lodi PD and others for not addressing the issue!

This is a newly renovated location that looks nice but is managed terribly…read more I waited in line for 31 minutes. There was one teller managing the drive thru and the front and one teller doing a new account at the front with one woman at the desk in the lobby handling a "business account". It wasn't until people started loudly complaining that the woman at the desk finally walked over and started to help with the line. She did repeatedly apologize for the delay but If you don't have enough tellers then close the drive thru and handle the in lobby customers. Next time spend less on renovations and more on hiring and training people.

This is a great TD, lots of parking and a huge space. The employees are very friendly here. There's…read morea few who will give you a side way glance once in a while but that's expected at any business I suppose. I don't bank with TD personally, just for work purposes. My coworkers or I are in there at least once a day to get change. There's never really a long wait and they're quick and convenient. I would definitely recommend this location. They have their own parking lot and you can park in the shared lot if that's ever full.

I would not waste my time putting a penny in this bank. I am here for a hour and a half trying to…read moreclose out a account. After having many many issues with Pnc over the years I am pulling my funds out.

The entire process was easy and easy to understand . Joseph was very detailed on explaining the…read moreprocess

I forgot my pin to my debit card and headed to the credit union I still have in New Jersey. There…read moreis nothing like face to face connection. Nowadays most people do banking on line. No personal connection. I went to both the Paramus and Hackensack branch over the weekend. I received excellent service bar none. I also caught uo on an insurance pilicy I had that lapsed. Greater Alliance has always been a safety net for me. They have loans and really get what you need in time of need. I remeber the lead customer service representative and Randy who help me enter a sweepstakes to win $300 cash money.

Long lines...slow service. Prefer using the drive thru. The few occasions I've been inside there…read morehas been one active teller while other employees milled around oblivious to the customers on line.

I went to have my money transferred from a Certificate of Deposit account to a regular account. I…read moreeven made an appointment. Just like many other customers who left comments for this branch, it is so understaffed that even when I had an appointment, I was told to sit and wait. These agents are also not friendly and I am not sure what their problems are. Bank of America needs to understand that poor customer service is how you lose a long-time customers. I opened my first account at B of A 25 years ago. I am getting tired of their poor service and their inability to treat their customers with respect.

This bank tends to be busy and they always only have two tellers. The lines get ridiculous. I dread…read morecoming in here but am left with no choice because of ATM withdrawal limits. The location is clean and a decent size. The drive through ATM is placed in a terrible spot because the way it's positioned you struggle to grab the money and put numbers in. I rather get out of my car. I thought it was because I'm short but I always see people ahead of me having the same issues. The location is super convenient I just wish that it was more efficient with additional tellers during busy hours. Sometimes people have complicated situations which delay the lines.

I was HACKED and had $2,000 stolen from me. I walked into your Lodi NJ bank EXPECTING help …read more.. DURING THE HACK! You refused to see me, telling me to take a seat since I did not have an appointment. How dumb is that? Do the HACKERS have an appointment? 15 minutes later I asked for a Manager. Same response. Take a seat. 45 minutes later an associate sees me ... but now it's too late. MY MONEY IS GONE!!! I have filed NUMEROUS disputes and BOFA will not take responsibility. How can they exist without a protocol to address this? They DO NOT CARE about the typical consumer. That's how

For one one of the things that they can improve is make sure that their staff is informed about…read moretheir products... Every time you call no one ever knows anything I've gotten so much misinformation it's ridiculous. I took my money out and went elsewhere and then when I called about interest on savings account, I was told about a high-yield interest savings account so I took all the steps so I could transfer money back into Kearny federal to find out they didn't have that! Two different people in the same location told me that they had that savings account option and then when I actually try to do it, I was told oops we made a mistake... Really a Bank makes a mistake. Oh no that's why I took all my money out of Kearny and I don't care now if they have 10% interest, I'd never put it back again... They really need to up there staff education on their own products... Not to mention that their online banking is very antiquated... They only got it a few years ago I think for years they didn't have any online access when everybody else has been online for a few decades

I switched to this bank a few years ago because they offer interest earning checking accounts. I…read morelike Kearny, and this particular branch, because it reminds me of how my local bank was when I was younger before all the big banks took over the little guys. There's a much higher level of personalization in the services provided here. The operating hours may not be as great as TDbank but the level of service is worth coming here.