I used to live in PA which is when i originally signed on with Trumark. they were AWESOME for the…read morefirst few years, i was seriously amazed because i came from PNC which was a nightmare and it felt kind of unreal how smoothly everything went. Over the past two years, ESPECIALLY this year, they have this algorithm that supposedly "flags fraud" that is a NIGHTMARE. Seriously multiple times every week on purchases. Even though ive told them numerous times ive moved, and they know and can clearly see from my transaction history, it doesnt matter. In other words, this credit union is only good for people that never go anywhere or travel, because you will be dealing with bullshit and they cant do anything about it apparently because its their algorithm and not a person. So unless youre like super bored and want to deal with constant headaches- i wouldnt recommend As if that wasnt vexing enough, they didnt even catch the acual fraud that happened on my card...they told me they cant...so apparently they have a fraud monitoring algorithm that doesnt actually catch fraud...nice lol. so after i cancel my card and order a new one, im waiting for a week still no card...i call the bank...THEY NEVER PUT THE ORDER THROUGH..why? because they "thought it was sketchy" and apprently they have the right to revoke service to anyone. Which sure thats fine, but how can you legally get away with not telling someone that? Like, im literally not able to access money, to eat food, to pay my bills without my debit card... and you have no obligation to let your customer know?! Immoral, insane, outrageous - leaving this bank ASAP and telling every single person i know how awful they are.

Employee turnover is high for a reason. Management is dumb as mule…read more Their ATMs are the worst You have to re-login for each transaction. Deposit funds. Get logged out. Reinsert card. Log in. Get balance. Get logged out. Reinsert card Light gray font on white backgrounds Out of order half the time. Than you either have to take time to drive 10-15 miles to another location and HOPE that one works or face an overdraft fee. Unreal how they operate. They spend all of their money on junk mail and advertising rather than fixing operations

I recently decided to revamp where I was doing my everyday banking after a bad experience with my…read moreprevious bank. I just like this branch of Truist bank so much as the tellers are friendly and professional, and overall the technology of Truist is better than where I was banking before. One thing that does happen is a longer hold on deposits than I was used to with my credit union.

Ms. P. Dunno was and has always been very helpful. She is…read morepatience and professional. Se She assisted me with several issues, I am pleased with the results. Mahalo Peggy!

Customer service is awful. Don't ever use mobile deposit. The fact is mobile deposit will hold up…read moreeverything, even payroll and when you call they tell you "you should have done it in the branch " well if I could do it in the branch , why would I need mobile deposit. They tell you a two day hold is standard but 5 days later guess what ? "You did mobile deposit so we can't help you " so much for customer service . A guy actually used the word "protocol" like he's Jack Bauer. Bad business, bad process and bad customer service . There has to be a better bank out there .

We have been banking here for 10 years. It's one of the last personal experiences left in our…read morecommunity. I enjoy going to visit with the staff. They are professional and friendly. Covid has made for some stressful times for institutions, being kind during these times makes a world of difference in personal service.

I usually do all my banking online but I had to go into the branch today. It was a horrible…read moreexperience. They were very rude. I was immediately stopped upon entering and asked if I had an account, among other things. The person who approached me was very rude and condescending. This is my local branch but I would rather drive to a further branch then put up with such disrespect.

I've been banking with Linkbank for several years now. They are a local bank with multiple…read morebranches, friendly tellers who will answer your questions and they have online banking. The online banking in particular is useful. However, their app needs updating every other week. If it isn't updated, you keep getting glitches. The online banking feature will not work with many browsers and even then, it will never, ever, ever work with Google Chrome unless you have the latest version at full update. Also, while not a big issue, when I started banking here the basic account, I believe, was free of any monthly charges. But recently was switched over to a 10$/month fee if less than 100$. Not the worst thing in the world but worth mentioning.