I called the business. The man answered "Hancock's" and I asked if they provide emissions testing…read more He didn't answer my question, but he asked me where I lived. I said "Nevada." He laughed and corrected the way I pronounced it & began to lecture me on what Missouri requires. I told him he really had no idea what he was talking about since he honestly wasn't answering my question and I told him it was unprofessional to laugh at a customer. I wished him a good day and I hung up. Then I immediately received 3 phone calls from a different number (reverse lookup shows me the phone # is owned by Dusty, Frances and Patricia Hancock). On the third call, the man I spoke to initially, left a message and said "I'm sorry if you think I was laughing at you...I was just trying to help...etc." Getting those 3 calls was creepy, unprofessional and disturbing. The original phone call was uncomfortable and unprofessional. He doesn't seem to understand how to take constructive criticism from an honest and kind source so all the red flags are here. (Eddie's Auto and the new orange and black Auto Worx shop across the street from Eddies are both fantastic with customers and they are very good at what they do if you do want a nice experience.)

My Sons car failed while he was at the welding school. TCB towed it and Hancock's diagnosed and…read morerepaired it quickly and fairly. They did a great job of keeping in touch and getting the car back on the road. Thank you for taking good care of us.

I was driving alone from Kansas to Arkansas and my tire pressure light came on and would not go…read moreoff. I pulled in, they graciously welcomed me, tested my tires and found they were all low from the cold. They aired up all and did not charge me. I offered them some money to have lunch on me. I was very grateful for their service and kindness. I would say that they will take very good care of you!

I can't express how much of a blessing Ron and his crew were for us! They stayed open an extra hour…read morefor us to arrive, found a perfect tire , rotated all of them and even gave us advice for the future! If anyone in the area needs anything please contact them. Not to mention but the price was amazing!

They got me in first thing today and when I called I forgot to mention to them I needed a tire…read morerotation and new wipers. They added on these services just this morning no problem, and I was able to pick up my car within a couple hours. 5/5 each time.

My car broke down, got it to them during closing hours they got the parts coming and got it fixed…read morequickly with fair pricing. Highly recommend!!!

I have been working with Briggs of Fort Scott for a few months now trying to find the vehicle that…read moremarks all the right boxes. Candie was extremely patient with me as I impatiently waited for the right one to come up on allocation. Finally one came up that met all my must haves. There was a small hiccup in communication but that was quickly resolved and my expectations were more than exceeded when it came time to pick up my new vehicle. I had the pleasure of working with Frank and Brad in addition to Candie and the whole team made the normally mundane process of filling out paperwork a surprisingly enjoyable time filled with good conversation. Briggs of Fort Scott is a good distance from me but the customer service there made the drive well worth it. Thank you guys! I look forward to sending many people in your direction and doing business again.

I have bought several new cars from the Topeka Briggs dealerships, and today just purchased my…read morefirst used car from a Briggs dealership - Fort Scott. It was such a great experience and I know that it is largely in part to the Dale Gauthier, the General Sales Manager. I was very specific in what I was looking for. Dale helped me locate the car that matched my criteria and he arranged to have it transferred from another Briggs dealership. Dale is honest and sincere. He is also extremely knowledgeable! He helped educate me to make the best decision on a vehicle. He answered my questions and literally put no pressure whatsoever on me. :) I am very impressed with this small town dealership and all the employees I came in contact with. It was just a great experience - no high pressure! I have been searching for a car for 7 weeks, and I have dealt with dealership after dealership that has missed the mark and struck out! And this little gem of a dealer and it's awesome sales manager hit this experience out of the park!

During a trip to a regional track meet, the SUV my wife and daughter was in had a major oil leak…read more They were fortunate enough to stop at Briggs Automotive in Fort Scott Kansas Frank Clinton, the general manager at Briggs, treated my wife and daughter with the utmost care and respect. Frank and the mechanic person quickly and accurately diagnosed the issue with the SUV. Frank and the Briggs staff have deep experience with Lexus and Toyota. I would highly recommend them to anyone seeking to purchase or have maintenance on a Lexus or Toyota vehicle. Thank you.

needed a oil change. the team there was quick, fast, and the value of the team was unbelievable! Id…read morerecommend this team to anybody! the price was average for the time and quickness!

We've used Strickland Brothers(Fort Scott) in the past multiple times, but unfortunately, that…read morechanges today. My son took his vehicle in for what should have been a 10 minute oil change, but it turned out to be a 2 hour long fight that ended with the tech cussing at me on the phone while in front of my son who was sitting in the lobby. What caused this- the tech snapped his oil dipstick off and then blamed my son for "not keeping his dipstick oiled". Having your oil changed at Strickland is very expensive, so you would think if they break something- the tech admitted to breaking it, they would fix it- but that's not the case. They'll cuss you and then blame you for their error. The tech also wanted to make sure he told me, while on the phone with me, in front of my son that was waiting in the lobby that he was a "grown "blanking" man" that knows more than I do. Here is the icing on the cake- the tech, the manager, and the district manager even told me this was the 3rd time they have broken a dipstick in a week, but it isn't their issue- it's the car owners fault. 3 in a week seems more like a pattern than a coincidence. Go here if you want them to break your car(they admitted to doing it), cuss at you, and then blame you for the reason they broke it.

Johnny Willard has fixed my car twice and got it running good again. I highly recommend him! Had…read morehim put new breaks on and change my transmission fluid and engine oil and fixed my electric windows that stopped rolling up and he found a loose wire near the motor that was making my car shut off recently.

This company is the worst company in Kansas , terrible work ,…read more The girl who answers the phone is very unprofessional & extremely rude & cussed me out because I asked a simple question , The owner John is very dishonest & did a terrible Job , I would stay as far away from this company as possible !

A full car wash the Pro first time trying this car wash the service attendant was pretty plain the…read morecar wash was pretty good for a drive-through car wash will definitely use again $24 as I got the best one the vacuum seem to work great