Fast and friendly service. The mechanic showed and explained to me everything that was worked on in…read morethe car and what to keep an eye on for things that might need to be fixed in the future.

I called around looking for someone to help get my Sons car moved and repaired. He was stranded…read morewith a failed pulley and belt. Richard and TCB did a great job of communicating and being prompt. Thank you for your help!

They got me in first thing today and when I called I forgot to mention to them I needed a tire…read morerotation and new wipers. They added on these services just this morning no problem, and I was able to pick up my car within a couple hours. 5/5 each time.

My car broke down, got it to them during closing hours they got the parts coming and got it fixed…read morequickly with fair pricing. Highly recommend!!!

During a trip to a regional track meet, the SUV my wife and daughter was in had a major oil leak…read more They were fortunate enough to stop at Briggs Automotive in Fort Scott Kansas Frank Clinton, the general manager at Briggs, treated my wife and daughter with the utmost care and respect. Frank and the mechanic person quickly and accurately diagnosed the issue with the SUV. Frank and the Briggs staff have deep experience with Lexus and Toyota. I would highly recommend them to anyone seeking to purchase or have maintenance on a Lexus or Toyota vehicle. Thank you.

I called the business. The man answered "Hancock's" and I asked if they provide emissions testing…read more He didn't answer my question, but he asked me where I lived. I said "Nevada." He laughed and corrected the way I pronounced it & began to lecture me on what Missouri requires. I told him he really had no idea what he was talking about since he honestly wasn't answering my question and I told him it was unprofessional to laugh at a customer. I wished him a good day and I hung up. Then I immediately received 3 phone calls from a different number (reverse lookup shows me the phone # is owned by Dusty, Frances and Patricia Hancock). On the third call, the man I spoke to initially, left a message and said "I'm sorry if you think I was laughing at you...I was just trying to help...etc." Getting those 3 calls was creepy, unprofessional and disturbing. The original phone call was uncomfortable and unprofessional. He doesn't seem to understand how to take constructive criticism from an honest and kind source so all the red flags are here. (Eddie's Auto and the new orange and black Auto Worx shop across the street from Eddies are both fantastic with customers and they are very good at what they do if you do want a nice experience.)

My Sons car failed while he was at the welding school. TCB towed it and Hancock's diagnosed and…read morerepaired it quickly and fairly. They did a great job of keeping in touch and getting the car back on the road. Thank you for taking good care of us.

They give you a full service. I had oil changed the grease to tie rods. They wash the windows. You…read morecould ask him for a vacuum, the vehicle which I didn't.

Quickest place I've ever gotten an oil change at! They actually went through all of my fluids and…read morefilters to make sure everything was good! Highly recommend!

Mike and Joe's is the only place I'll go for car repairs. All the staff there is very nice and have…read morealways gotten to my car quickly when needing repairs. Their prices are reasonable.

Didn't fix my coolant leak and they messed up my side skirt on my car and didn't say anything about…read moredoing it. Shady. Do not go here.

Wow!!! I'm amazed with Ben's service. Excellent customer service and precise arrival time. He was…read morevery informative from beginning to end. Always touching base as well forwarding any and all information that I requested. I was very much impressed. He's skilled and professional and even comes to you're home. Instead of the rigmarole of setting at a shop location for hours. If you need service with you're TDI Volkswagen or any other service needs...Ben is you're guy! It's nice to find an honest mechanic that actually follows through with the initial statement! All is not lost there is still humanity with morals on plant earth!!!!

I have been working with Briggs of Fort Scott for a few months now trying to find the vehicle that…read moremarks all the right boxes. Candie was extremely patient with me as I impatiently waited for the right one to come up on allocation. Finally one came up that met all my must haves. There was a small hiccup in communication but that was quickly resolved and my expectations were more than exceeded when it came time to pick up my new vehicle. I had the pleasure of working with Frank and Brad in addition to Candie and the whole team made the normally mundane process of filling out paperwork a surprisingly enjoyable time filled with good conversation. Briggs of Fort Scott is a good distance from me but the customer service there made the drive well worth it. Thank you guys! I look forward to sending many people in your direction and doing business again.

I have bought several new cars from the Topeka Briggs dealerships, and today just purchased my…read morefirst used car from a Briggs dealership - Fort Scott. It was such a great experience and I know that it is largely in part to the Dale Gauthier, the General Sales Manager. I was very specific in what I was looking for. Dale helped me locate the car that matched my criteria and he arranged to have it transferred from another Briggs dealership. Dale is honest and sincere. He is also extremely knowledgeable! He helped educate me to make the best decision on a vehicle. He answered my questions and literally put no pressure whatsoever on me. :) I am very impressed with this small town dealership and all the employees I came in contact with. It was just a great experience - no high pressure! I have been searching for a car for 7 weeks, and I have dealt with dealership after dealership that has missed the mark and struck out! And this little gem of a dealer and it's awesome sales manager hit this experience out of the park!