I called the business. The man answered "Hancock's" and I asked if they provide emissions testing…read more He didn't answer my question, but he asked me where I lived. I said "Nevada." He laughed and corrected the way I pronounced it & began to lecture me on what Missouri requires. I told him he really had no idea what he was talking about since he honestly wasn't answering my question and I told him it was unprofessional to laugh at a customer. I wished him a good day and I hung up. Then I immediately received 3 phone calls from a different number (reverse lookup shows me the phone # is owned by Dusty, Frances and Patricia Hancock). On the third call, the man I spoke to initially, left a message and said "I'm sorry if you think I was laughing at you...I was just trying to help...etc." Getting those 3 calls was creepy, unprofessional and disturbing. The original phone call was uncomfortable and unprofessional. He doesn't seem to understand how to take constructive criticism from an honest and kind source so all the red flags are here. (Eddie's Auto and the new orange and black Auto Worx shop across the street from Eddies are both fantastic with customers and they are very good at what they do if you do want a nice experience.)

My Sons car failed while he was at the welding school. TCB towed it and Hancock's diagnosed and…read morerepaired it quickly and fairly. They did a great job of keeping in touch and getting the car back on the road. Thank you for taking good care of us.

Someone hit my 2015 Challenger RT and did damage to the front driver's fender and the door. My…read moreinsurance agent recommended Coonrod. I was concerned as to whether they would be able to restore my car because it has a specialty custom vinyl package. It took them a couple weeks to complete the work, and they did have to send me to someone who specialized in vinyl. However, my car was restored to perfection! I would recommend Coonrod to anyone...and especially those with a specialty or classic car.

They got me in first thing today and when I called I forgot to mention to them I needed a tire…read morerotation and new wipers. They added on these services just this morning no problem, and I was able to pick up my car within a couple hours. 5/5 each time.

My car broke down, got it to them during closing hours they got the parts coming and got it fixed…read morequickly with fair pricing. Highly recommend!!!

Incredible experience today stopping at CarHelp Mobile Mechanics. They got me right in, fixed my…read moreproblem, and made it affordable. If I could give them 10 Stars, I would. Thanks guys.

My bill was over $900. The calipers from O'Reilly's they used were $71.99 each and they charged me…read more$138.99 for each... they marked up every car part by double, they even told me they went to O'Reilly's....and they still charged me an extra 3% to use a card and not cash. That is ridiculous! Don't come to this place. I am contacting the Better Business Bureau

I was traveling from WI to Texas on 90+ degree heat and my AC went out. I called Max Ford in…read moreNevada, MO and they got me scheduled for service the next day. They diagnosed a fix, ordered an OEM and and after market part to insure the part arrived the next day in order to make sure my travel plans weren't interrupted and got me down the road 36 hours later. Unfortunately, the repair didn't resolve the issue and I later went to another dealer that pinponted an unknown mistake in the initial repair with Max Ford. To my gratification and gratitude, the service manager, Shane, at Max Ford stepped up to the plate, acknowledged their responsibility in correcting the error, and followed through to make sure I fulky satisfied with the resolution of the matter. Shane was professional, concerned with my welfare and the final resolution of the matter, and appropriately apologetic about any inconvenience caused. I felt that the customer service I received at Max wan exemplary throughout my entire experience with the dealership. Shane ensured I recieved a fair and honest resolution to tge matter and was approoriately regretful regarding the matter. Good customer service is about treating the customer right, especially when things go wrong, not just when it's an easy fix. Shane went the extra mile to exihibit the honesty and INTEGRITY to make sure I recieved the customer service we all hope for and deserve, but seldom recieve. BRAVO to Max Ford for exhibiting excellent business ethics and professionalism in a difficult situation, one where many would gave passed the buck and left me an unhappy, bitter, and ultimately thoroughly terminal and dissatified FORD customer. Customer service such as exhibited by Shane at Max Ford is why I remain a Ford Fan for life! Well done to all involved. Mistakes happen; how a dealership and it's employees handle those situation truely exemplifies why they stay in business and gain loyalty in the long term. Thank you, Shane and the team at Max Ford for restoring my faith that QUALITY and FAIRNESS are alive and well in the business world. You are to be commended! THANK YOU!

Fast and friendly service. The mechanic showed and explained to me everything that was worked on in…read morethe car and what to keep an eye on for things that might need to be fixed in the future.

I called around looking for someone to help get my Sons car moved and repaired. He was stranded…read morewith a failed pulley and belt. Richard and TCB did a great job of communicating and being prompt. Thank you for your help!

Dale was great to work with and we love buying our vehicles from Max motors. This is probably our…read more7th from Dale in the last 4 to 5 years!!!! Thanks a Lot

They were friendly and repaired my vehicle well, but their original estimate of $330 ended up…read morecosting me $535 with no unexpected additional problems. Just told the original estimate was in error.

Very instrumental in helping us with a manufacturer warranty. Could not have gotten the repair…read morewithout Dennis. #1 in amazing customer service!! Thank you for taking the time and effort.

What an awesome experience!! I bought a new Hustler Fastrak and the customer service was the best!…read more Thank you for taking great care of me!!