Just poor customer service under a horrible circumstance. They tell you while selling you the camper not to tie down the awning as it voids all warranty and 2 months later you find out there is no warranty on it to begin with. Unfortunately this is the situation we awoke to this morning. The awning itself is fine, not that Kevin took the time to even ask me... But the arm is destroyed after an unexpected storm arrived in the night. Instead I got greeted with a rude reply saying that "hopefully you can get someone there to take it off and then file an insurance claim." That was it. Nothing more. You would think that they would have showed a little bit of customer service and at least help me out with locating the closest Jayco service dealer or someone that could help me.
Anyway, after I got off the phone with Kevin I was upset with how rude he treated me and at a complete loss at what to do since the Jayco manual said to call my Jayco dealer first. So... I got on here and I left a 1 star review and no comment while I tried to figure out what to do next. While waiting, Kevin then called and left me a message to call him back about the awning and so I did. I called back and he wasn't wanting to discuss the awning at all, he was berating me for leaving the 1 star review. Well Kevin... My 1 star would have been updated and fixed had you NOT left me yet another message and continued berating me but unfortunately it was YOU that has caused your poor review, not the awning damage. read more