Customer Service! These guys and gals are just awesome. I bought a heavy duty aluminum hitch for my…read moretruck last year. Stored it in my heated garage over winter. Come spring I found the lock were the key is inserted had crusty white powder not allowing me to unlock. So I took the stem in after I had cut off the lock part. Didn't even have my receipt with me but they remembered me. Said they will order one in for me. Took my name and number. Thank you for backing up your products!!

Poor technical guidance on an axle that cost me thousands of dollars and made trailer unusable…read more They simply couldn't do math. Stay away from the Traverse City store.

Great people to work with! Thank you Spencer, Owen, Danny, and Shannon! I recently purchased a used…read moretravel trailer from them and these guys made the experience great! Spencer helped me purchase the RV over the phone and had it delivered to my property, thank you driver (didn't get your name). When I fired up the furnace it worked fine but you could hear something rub sometimes when it shut down. It wasn't caught during inspection because it didn't happen all the time and was minor. Even though I was over the 72 hour grace period, Owen scheduled a Danny the tech to come to the RV on a Saturday and take the furnace apart and fix the issue. There was a small loose screw in the fan housing that was rubbing and causing the noise. The trailer was sold "as is" and they didn't have to help me but they did because they wanted me to have a good experience. They went above and beyond when helping me at every step of the way. It doesn't matter what you're getting here, they will take care of you...and your dogs !

This might be the worst customer service I have ever experienced. The management here seems…read morecompletely incompetent and treats their employees as horrible as their customers. The sales manager in particular looks unprofessional and unwell.

Bought new rv from nature and me a year ago may. Had AC unit replaced and now new one went bad in…read moreJune. Contacted dealer and haven't had anything done yet. They set appointments and never show up. I contacted them every week and I'm told they'll get back with me but never does. This is the third RV I've purchased from them. This is how they treat their customers??? This will be the last.

We bought an Airstream Rangeline here. Great service dept that is very responsive to calls we made…read morefrom the road. New facility for Airstream is great.

Just Trucks / Cherry Capital RV We needed a part for our RV…read moreand the part had to to be shipped overnight. This place has us hooked up to stay here in our RV till it's ready to roll. SUPER nice people and excellent service. That should be tomorrow some time. So if you're up by Traverse City and need service, this where you should come. Grawn/Interlochen/Traverse City area Michigan

They were kind enough to fit is in on the Friday before Labor Day. Our sway bar was completely…read morebent. Fortunately they had a new one and put it on within a few hours. Since we were just passing through it was very important to fix this before continuing.

Red Wrench has become our go-to for RV maintenance and repairs on our Tiffin Allegro. We started…read morewith Red Wrench a couple of years ago when we became dissatisfied with local shops increasing prices and decreasing service. The quality of our previous shop was beginning to decline, so it was time to look for a new shop. Red Wrench provided us with great service and quality, all for a reasonable price. The best part was that they came to us. We have used them for everything from basic maintenance to replacing the weather seals to replacing a failed roof air conditioner. The work is top quality and professional and the price has always been fair. Now that we are selling the motorhome and moved to a fifth wheel our plan is to continue working with theml.

Pete is amazing and very knowledgeable! He was great at walking my husband thru troubleshooting…read moreour A/C problem! He is first on our list to call for future issues. He didn't hesitate taking time out of his day to help.

Sonny's released my car to me done, without fixing any of the damage underneath. Returned it with…read morean appointment, to fix their completely ignoring the underside damage. They didn't have the parts, said they would call when parts are in.Two weeks later I called and the parts were in (thanks for the call), I made a fourth stop/appointment. They put some new parts on the bottom but never addressed all the damage and noise. They never finished the work. All of which is described in the report and paid for by me and my, Insurance company. They then said "it's probably a tie rod and they'll have to take it somewhere else to determine if the damage and noise was due to the accident".... Yes, it was, on the report and PAID to Sonny's to fix! I have used Sonny's for 30+ years, the latest ownership ain't no Sonny. The travel and time spent so far on this PAID for job is now more than I've spent on the deductable. I do not recommend, nor trust this shop. I will repair it out of my own pocket rather than get them a opportunity to not fix the agreed upon paid for work. As of now five 72 mile trips to have my car not fixed. Cheaper to deal with it locally, by a trustworthy business. caveat emptor

Had a problem with my car traveling through TC and pulled into Sonny's. They got it in and resolved…read morethe issue. Great place and incredible customer service!