Blackball them!!!…read more The manger Ross is a jerk. When crystal lake marina makes mistakes he yells at the customer rather than taking any accountability for their mistakes. Then threatens you with your own property like an extortionist even though the bill is already paid. STAY AWAY from crystal lake marina. There are many other places to store and get ur boat worked on. The gas there is about double the price at the gas station. This place is a SCAM and horribly managed by ROSS.

Rented a pontoon for the day and the weather turned rough early on. Brought the boat back and they…read morewere very understanding. Refunded my money in full, very unexpected by me. I highly recommend.

Got a flat on the road near this business and they helped me get it changed and saved me. Very…read morefriendly people who helped me in a time of need. Thank you!

Had them work on my 22 foot I/O in 2022.They filled the outdrive with automatic transmission fluid…read morevs gear lube. Charged me $ 600 to try fix a temperature sending unit issue that they never fixed. Northshore had the boat the boat for 3 weeks. When I called them to ask what was going on with the boat their mechanic was very short with me and told me to come pick up the boat. Took the boat to another marina and they fixed it in an hour for $150.These people are a confluence of incompetence, disorganization, and dishonesty.

You are in luck! The Canvas Company recently added a specialist who also knows how to re-stuff car…read moreseats. Melissa came from Barretts auto and Marine trim shop after Barrett's unfortunate closure. She is very knowledgeable re: boat canvas and auto Convertable tops and interiors. I hope I haven't over recommended Milessa, but she is very good at what she dose. Timothy Smith. Lake Leelanau

We had the Canvas Company create a new top on our 270 Amberjack. They did a great job. I gave them…read morea picture of what I had in mind, they had a few suggestions, and everything turned out great. They came to my location and the work took less time than I had anticipated. Great company. Great group of people.

Action Water Sports in TC is the absolute best. We recently purchased a Mastercraft XT23, our…read moresecond boat purchase from AWS-TC. Dave and Brett are really great to work with. Dave understood what we were looking for and found the perfect boat for our family. Highly recommend Actions sales and service departments!

I recently purchased a used 2007 Master Craft X1 from Brett Dense and the Action Water sports team…read more I am so thrilled to have this boat because Brett was very helpful with the information he gave me when I asked questions about the boat and the high standards the boat demands. He is very friendly, honest, and knowledgeable. I will continue to go back to Action Water sports if I have any upgrades that I want to add to the boat or maintenance. I recommend Action Water sports for any one that wants to purchase a water vessel to spend time and make memories with there family and friends. Thank you very much! Rob Lund.

I bought a used pontoon boat a few years ago from them. It's been a great boat and their…read morerecommendation to buy it was good advice. I've had the boat serviced by them for the last couple of years. So far, everything has been fine. They are very nice, and responsive. Everyone seems to care and know what they are doing. I found the owner very pleasant and concerned with addressing concerns.

DO NOT GIVE GRAND BAY MARINE YOUR BUSINESS!!! Absolutely horrible experience that I hope nobody…read moreelse has to endure. The whole operation is a phony scam and it all starts from the top with the owner Liz. They promised heated indoor storage, took our money, and were unable to provide us with indoor heated storage come late October. Mike the service manager was a complete ass when trying to come up with a plan as to what they were going to do, while the boat sat outside in the elements for weeks. They then transported the boat to another facility, and during the process proceeded to wreck the boat costing $32,000 in total damages. After months and months of back and forth email exchanges and getting nowhere, I began to get very frustrated and asked for an in person meeting to discuss how we were going to move forward. Owner liz and crew met with me and assured me that she would handle it. We left the meeting after coming up with a plan to order parts and start the repair process, in which they said we would have to wait weeks before other boats are worked on in their shop first. They cashed the two party insurance check and then proceeded to do nothing once again. After another week of them not doing anything, I once again followed up to see what was going on and Liz absolutely lost her cool with me. She called me a "little baby", told me that she was not going to give me my money back, and told me that I was not allowed at her place of business...! I had to work with their insurance company directly on how to recover the money to get my boat repaired. Thank god this nightmare is coming to an end as we were able to get the boat and drive it down to Grand Haven where things are finally getting done!! We did learn that they also did not perform oil changes, did a horrible job with acid on the waterline, and prepped the boat like they were just going to leave it outside and not tell us (they actually did this to another customer we've heard from). It never ends with these guys. Horrible, horrible experience. Stay far away from Grand Bay Marine. You're asking for a lot of trouble. This is the first review I've ever written. I'm not one to post something like this, but this company is really that awful that I felt the need to. Thank you for your time, and I hope this helps spread awareness as to how shady Liz and her company Grand Bay Marine truly are.

We purchased a brand new dock and wheel kit from Brandon Oaks from Pure Harbor. The wheels and kit…read more($700) were too large for the water depth. I was told there are no returns, but he could sell them for me. This was 3 years ago and now will not return my calls, texts, emails or Facebook messages. We will be bringing authorities into this situation as Brandon and this company lies and steals. He was very involved and communicated well when purchasing, now nothing. Do NOT work with Brandon or his "company."

They used to do an ok job. Then, in 2021 took a portion of my dock to replace the decking and…read morenever returned it. Called, texted, got the run around and took them to court. Won my case in small claims court. Still no part and out the money as it has yet to be collected. Unbelievable, after being good, paying on-time customers for many years.

I've been dealing with Eric and Chris for at least 10 years. They've always treated me very well…read moreand did a great job diagnosing and fixing a pretty confusing electrical problem I had. I would/do recommend them to all my friends!

Did a great job repairing my son's Harley after an accident with a deer. Very friendly,…read moreknowledgeable staff.

If I could put a zero rating that would be the highest I could give for this company. They do not…read morecommunicate with you after the sale. They don't recognize you after the sale. They are under educated or Not educated at all about the product they are selling. McDonald hamburgers restaurant understands their product and communicates better than MacDonald marine! The person running the company Jared would be better versed in a men's clothing store. Do yourself a favor and drive right by!! Lund boat company shouldn't allow them to sell their product. Our issues of safety when the Helm Seat is swiveled under power the seat hits the throttle and becomes dangerous!! Jared MacDonald 's last comment to us was your issues with the boat aren't bad enough for him to get involved. Really safety should be extremely important. Frankly Jared MacDonald dosent care about his customers!! Again please just drive right by on your way to Frankfort Michigan. Choose a different Marina you will sleep better!!! Thank You

If I could give these thieves zero stars, I would. Do not do business with them. We bought a Lund…read moreboat and it was one of the worst transactions we've ever experienced. They knew little about the boat, the fish finder wasn't working properly, the helm seat was mounted 3 inches forward of where it should have been and macdonald would do nothing to help. They wouldn't answer our calls after the sale. When we stopped in since we couldn't get them to return our calls, they denied even knowing us. When there was a warranty issue with the floor that needed to be replaced since the seat was mounted incorrectly, we got no help at all. We ended up contacting Lund for help and frankly, they weren't any better. Jared macdonald is horrible with customers and so is his entire staff. Grab your wallet and head over to Walstrom Marine in Traverse City. They picked up the mess that Lund and macdonald left us in and cleaned it up for us. We will buy a different boat from Walstrom but wouldn't buy a fish hook from macdonald marine.