Just talking about soccer here. They value the Taylor Soccer Clubs over their other clients.
My main grip though is at at 2230 they emailed me to reschedule my game. This was after getting a 0900 email to confirm my games time. So you email me to confirm my game is at one time, 13 hours later you email just me, not the entire team, or their parents who get the email to tell me we are bumped, without even asking if we can make it.
What is your own facilities cancellation/reschedule policy? I bet it has to be more than 24 hours in advance. Not the 15.5hrs at 2030 at night you gave me.
Then once you find out we can't do it you give me a deal of "giving me an extra game, that you bumped me from originally?" We paid for 8 games, you aren't giving me anything extra, but a head ache from dealing with my kids, and your staff. What a great deal? How did I get so lucky?
Its not that they reschedule it, but that they did it to bump my team to accommodate one of their Taylor Soccer Club teams, and from a email at night. This from Matt Q the director. Seems a bit unethical, so be cautious if you are considering playing here.
If that team needed a different time to play, why not reschedule them? Why was this not communicated during business hours, or at least a phone call being made? What if I missed the email? Spin the excuses how you want, but be wary when dealing with this facility. I have had some great times there, sadly the negative ones are the reason I write this review. read more