Baltimore resident love the attention to detail from the staff and management. I appreciate how…read moregrounded everyone is in building up the community they serve.

My Mom was recently there. Everyone we met from the doctors to the nurses to the aides to the…read morereception WERE COMPLETELY WONDERFUL!!!!!! They were kind and through and helpful and respectful. We are so ggrateful. Lots of angels helping people at this hospital !

All the techs and nurses were on point. Liza was clever and helped me with my period before I had…read moreto go back for labral repair in my hip. She was personable and respectful. The nurse who discharged me was awesome too though I didn't catch her name. She even helped me get into my car. They all went above and beyond. Excellent staff. My doctor explained everything I needed to know and answered my questions. Even the anesthesiologist and her assistant were wonderful.

My children's father was bought to this facility for traumatic brain injury and and I highly…read morerecommend this facility because at one time it was the best place to go! And now I wouldn't recommend this place to ANYONE! If you are a patient that makes no noise and just lays there then yes! They have no patience's for anything else! And yes that's what was told to me that because their father has yelling outbursts they don't have the patience's to work with him or deal with the outbursts! They had him sitting in the dark! Hoping he would just go away! Their bedside manners are down right pathetic! Never no one around when you need assistance! It was like a ghost town 99% of the time! If you don't get better in the time frame they want you to then you are pushed out to somewhere else! I am beyond angry right now! And disappointed that place that used to be best in the world! Is now a disgrace! If you don't have the patience and empathy to care for your patients then you do not belong in this field of work!

I came in the other night because I thought I was having a heart attack and had a resting heart…read morerate of 160 BPM. I was treated with respect and care by all staff and overall had a very good experience. They even paid for my lyft ride back to where my car was at a friend's apartment.

I am writing this to warn any family who has a loved one admitted to the Behavioral Health Unit at…read moreNorthwest Hospital. My experience with this facility has been a nightmare of medical negligence and administrative silence. Despite my repeated, urgent attempts to coordinate a safe transition for a close relative, the staff--specifically Social Workers Marjan S., Shenay A. and Unit Manager Erin T. - completely ignored formal emails, faxes, and phone calls regarding an unsafe discharge plan. We had a fully funded, clinical transfer ready for this relative at a specialized facility. Instead of assisting with this safe transition, Northwest Hospital chose to discharge a vulnerable individual with no resources, no medication, and no support system on December 31st. They effectively discharged a human being into homelessness in the middle of winter, despite being warned of the life-threatening consequences. The "Patient Experience" team is a ghost department; they do not respond to escalations. This hospital prioritizes "clearing beds" over human safety and clinical ethics. If you care about the survival of your loved one, do not let them be treated here. Their lack of communication and disregard for post-discharge safety is a disgrace to the medical profession.

My mother attended this hospital, very bad hospital. The back of her nightgown is open but they…read moredon't keep this in consideration, keeping the door open, everyone seeing. Her arms bruising and stomach they kept sticking her. Hurting her stomach.She makes orders,they don't get the orders right ever. They make it seem like it's her fault for needing care. They need to do better or they going face serious consequences and I will personally see to that endeavor.

Don't come here. They have Very long wait times in the Emergency Room. Staff is just sitting…read morearound. I've been here for 5 hours waiting just for a rabies shot that I didn't even need. Utterly ridiculous and on top of this horrible experience, I'll get a ridiculous bill in the mail for a Tetanus shot. Smh.

I went here twice in high-school for attempting suicide and the only benefit i can say i had from…read moregoing there is the second time i went, i got incredibly lucky with my roommate and another patient and now have two lifelong friends because of our shared trauma from our experiences here. as several others have said, it was incredibly dilapidated and unclean. the food was hardly edible, but if you didn't want any cooked food and wanted to substitute with their pre-packaged food you were unable to. they put suicidal children with those with behavioral issues which is the WORST possible thing anyone could ever do. there were constant fights, if any child attempted suicide or had a breakdown or anything the staff would laugh and joke about it right in front of the patients. i can only remember ONE staff member that actually cared, it breaks my heart that i can't remember her name but she had the COOLEST fucking shoes. i always wished i could thank her for her compassion and empathy, she was so so wonderful and if she happens to ever read this i hope you knew how much i appreciate you even back then when i was a little edgelord. anyways, thank god this place got shut down. i sincerely hope the new sheppard pratt is lightyears better, mental health should not be taken so lightly ESPECIALLY in a psych ward.

I attended the adolescent unit some years ago for anxiety and panic attacks. The ER used this place…read moreas a threat telling me "if you come back here again we're sending you to inpatient." I spent 5 useless days basically on my own. Given a new medication just for the 5 day stay that was clearly meant to make us docile with no concern for side effects or continued care. There we're barely any windows and they didn't take us outside and only to the indoor gym once to walk laps around the basketball court. So, a bunch of mentally unwell kids locked in a dark and dingy small hospital with one small room to hang out in. The staff was extremely cold, rude, and visibly annoyed by all of us. We we're mostly on our own with nothing to do. I received more help and support and kind words from other teens than I did from the staff. I entered with severe health anxiety with a huge fear of dying and was placed with a disturbed roommate who claimed she was in for attempting to kill her family members and promptly threatened to kill me. I eventually won her trust, but was always on edge as anything set her off and she treated me like I owed her something. probably the worst kind of roommate for a teen with death anxiety. I left by telling the doctor what he wanted to hear and was again threatened if I didn't send the roommate money she'd find me and kill me when she got out. Any health concerns brought to staff were met with eye rolls and annoyance. Zero support or care involved. I truly can't believe this place is still functioning and vulnerable people are being sent here.

I attended an EBP SEP training here last week and realized it had no reviews. Clearly not a lot of…read moreYelp'ers are visiting but a' las I am the first review! I don't know if I have ever been the first? The honor, the privilege... the power! Okay okay back to my review. This campus is historic and amazing! As soon as you're on the grounds you'll find yourself wanting to explore. If you're like me you'll also find yourself lost looking for this building. I was given a map ahead of time but once I arrived on campus the building was no where to be seen. I believe it is #34 on the map but I soon realized the building names don't match to the map names. I found this building with sheer dumb luck (#harrypotter). If you are currently reading this and looking for the building, make your way towards the cafe and you'll find it. Once you arrive there is free parking in the back or on the street. *Do not park in front of the dumpsters* as your car will be towed. Once you enter, the auditorium is to your right. It's clearly an old one so don't expect to be comfortable. There are pull out table tops for writing though which took me way back. There's vending machines, bathrooms, drinking fountains, and some offices down the hall. The building does get pretty cold so if you're going in for a training I would suggest bringing a jacket even if it's warm outside.