Dr Pallan is one of the best Doctors I've ever had he listens to your concerns and addresses them…read more His staff issues have been resolved and they all seem friendly now

Dr. Pallan is stellar, and it's too bad his staff his belligerent, arrogant and attitudinal. Likely…read morehis practice suffers as a result of his staff. Dr. Pallan is very competent and has a great disposition, and is interested in listening and establishing rapport w/ the patient. However, would absolutely NOT recommend this practice based on his terrible staff.

Dr. Serafi is the best. He educated me thoroughly on my fibromyalgia diagnosis, that I did not want…read moreto accept. He listens, is very patient, shares his wealth of knowledge in a way that is easily understood and I felt validated and heard. Thank you!!!

Friendly staff, knowledgeable doctors (Dr. Rehman), clean/organized areas, superb bedside manner!!read more

I have had both great and terrible experiences with both clinicians and office support staff. I am…read morehappy with my current PCP at Clinical Associates. However, I felt traumatized by my treatment by a previous PCP there, her medical assistant and the office staff. All seemed careless, marginally competent at best and indifferent to whether I lived or died if it required any time, attention or effort on their part. It did not appear to be anything personal. The whole experience felt totally impersonal. This was the Woodholme office, which seems horribly poorly managed with zero quality control standards. No one ever answers the phone. You have to leave a message. Maybe they call you back within 24 hours, maybe they don't. I don't think I ever got any response to any messages sent through the patient portal to my previous PCP. I once had a telehealth appointment scheduled with her, used the link the office sent me and waited about 45 minutes without her showing up. Tried calling the office. No one answered, as usual. No one responded to my voicemail. She finally called me several hours later and claimed the staff had some problem processing my insurance. God forbid they treat me without making sure the insurance claim went through. Nevermind that my insurance hadn't changed since my previous visit and no one else has ever mentioned having this problem. I was very confused, frustrated and disappointed by the process and the lack of respect it displayed for me as a patient, especially since no one called to let me know what was going on or to check whether I could be available later. I got a perfunctory apology and the sense that my PCP did not think this was any big deal. Just one bad experience among several over a couple of years before I fired her. Should have done it sooner. Until recently, I also had a specialist at the Woodholme office, but she left the practice and wasn't allowed to tell her patients where she was going. She referred me to a colleague, which would have been fine EXCEPT when I tried in March to make a follow-up appointment, no one was available until November! Unacceptable when I'm trying to manage a serious medical condition, had just recently been put on a new medication, and had some concerns I felt needed monitoring. Fortunately, I was able to get an appointment with a few weeks with a specialist at a different practice. I used to have a fantastic PCP and eye doctor with Clinical Associates, but both retired several years ago. Since then, things seem to have gone extremely downhill. I am giving them two stars only because I like my current PCP so much. She is in the Reisterstown office, where a real person answers the phone most of the time, voicemail messages are returned the same day and my messages through the patient portal are promptly addressed. Based on my experience, I would give the Reisterstown office four stars (have had some isolated issues with one very unprofessional staff person there or else it would be five stars) and the Woodholme office zero stars.

Dr. Loeb is wonderful. She's a great listener, and I can't stress enough how important that is in a…read morepractitioner. She's empathetic, encouraging and has a killer sense of humor. Not to mention how great her care is!

Their billing department is completely incompetent. They repeatedly billed BCBS with a code that…read morepaid them nothing and tried to collect from me even though every explanation of benefits or explanation of payment clearly states that the patient is not responsible for anything that the insurance company doesn't pay (other than the patient's co-pay.) BCBS and I had many phone calls with them trying to get them to submit the claim with the correct code. They continually use the wrong code and didn't get paid and kept trying to collect the money from me. Eventually, with Blue Cross Blue Shield giving them a special exception so that they could file their form even though it was past the deadline, they were able to collect some money from Blue Cross Blue Shield and I paid my co-pay. My visit was in March 2023, and they didn't get things straight with Blue Cross Blue Shield until July 2025. Here it is August 2026, and I got a notice that they sent me to a collection agency for the entire amount that they tried to bill Blue Cross Blue Shield! I again got Blue Cross Blue Shield on the phone with their billing agent, who says oh no, they pulled it back from collections after they received payment in July 2025. Yet the collection agency took 13 months to find me, since I moved out of state in April 2025. If indeed clinical associates had canceled the collection on me, the collection agency had 13 months to take me off their list yet they didn't. If you receive any bills from this practice, I suggest you look very carefully to make sure that you or your insurance company haven't already paid them.

I felt welcome, heard and treated well. I appreciate the service and time allotted for appts.read more

The care was always amazing when I heard that Dr, Star retired I was upset because he was my…read morepediatrician since I was a newborn baby he was also my sibling's doctor and my cousin's doctor going there was fun we would get lollipops.

My son has been with Dr. Star his entire life, he is 20! We were told he could stay there until he…read morewas 21, and while we were going to change- he was in college in another state and thought it would be easier to have all his history in one place even though Dr. Star retired this past June. [Dr. Star was AMAZING! HIs PAs were always wonderful too!] My son came back from college in Chicago, needed help with a sickness and to get some medical records- The man who answered the phone was great, compassionate, thorough and helpful. The woman who called us back was nasty. She was NOT the doctor or PA- she called us back to say only my sick son could talk to them, that he needed an adult doctor and would not tell us the doctor he saw for his heart before. My son tried, sickly to ask all the questions he didn't really understand. I tried to ask through him since I have a medical background, but a feverish sick person can't easily relay questions. She was so horrible, she wouldn't help in any fashion. Her tone was clipped and intentionally sharp/mean-We needed guidance, and she told us to start from scratch though he is allowed to go to a pediatrician until 21. The man who answered the phone was great, this woman called us back and was not nice or compassionate at any moment. She must be the one they use to call with bad news.

This review is specifically for Dr. Tara Chadwick, my new OB/GYN. I know it's kind of weird to…read morewrite a review on this, but women know how important this is. Dr. Chadwick is awesome. She explains everything and is very easy to talk to. I'm very happy going to her now that my prior physician retired. Highly recommend if you are part of the Mercy medical system.

I would like to give Dr Ernestine Wright 5 stars but I can't . I had all the test done that she…read morerequested . I have called 4 times for my test results and she has never returned my calls . Now I need to find another PCP .

Clean modern care Facility. Had been looking for a primary care physician for my father that was…read morecloser to home. Located Mercy Professional Physicians through his insurance company. They had decent reviews and since they are close to a lot of his specialty physicians he wanted to see how that would be. They have a lot of geriatric patients. It was easy to make an appointment over the phone for a new patient. The check in was easy. They have tablets to check yourself in but also have several receptions to check you in the old fashioned way that my father prefers. Everyone was very friendly. He felt comfortable and at ease for this first visit. I like that they have a my chart app and website so my father is able to give other people access so we can monitor his medical status. He can also make appointments and send notes to the doctor and do telehealth visits. Also on site, they have their own labs and imaging facility .

I have to come here once a year for my physical appointment. It is about 35 min from my house…read more I see Dr. Baron he is an amazing doctor. They have remodeled the office. When I first started coming it looked old and now its bright and open. The ladies that check you in are very nice. The only thing about my visit today is that the lobby is extremely cold normally it is comfortable. The receptionist did mention that they lost power this morning so that could be why its so cold.

I had to change doctors because my primary doctor at Hopkins left. For several reasons, I decided…read moreto look elsewhere and Clinical Associated kept popping up when asking for recommendations. I am so very glad I gave them a call. The staff is professional, friendly and very thorough. It definitely was not my experience at my former physician's office, which had an assembly line feel. Here I felt listened to by the doctor and didn't get the feeling she had to rush to the next patient in the next room.

I would not recommend making an appointment with Dr. Vissing…read more I scheduled and appointment for myself to establish a new primary care physician Dr. Vissing came in, read from the history in my pre-registration form, did a physical, and asked if I had any issues and if I wanted bloodwork. No attempt to establish any type or patient/physician relationship. I described the only issue I have been having, and he prescribed me an anti-depressant because it would also help with my symptoms, although I'm not experiencing any of the symptoms associated with depression. Understandable that medicine can be used for treatment of other things. Totally irresponsible to prescribe me a new medication that is known to have side effects that can alter your brain chemistry and then tell me to schedule a follow-up in ONE YEAR. The only reason I am giving two stars is because the rest of the staff was fantastic