I was very impressed by the level of customer service I received and the quality of there vehicle I…read morehave told my friends and family about my positive experience .

From the owner: number 1 used car dealer in Spartanburg county making your automotive dreams come trueread more

I purchased a Nissan Pathfinder from this dealership less than two weeks ago and paid an additional…read more$500 for a 90-day powertrain warranty. At first, I felt like I got a fair deal upfront. However, since buying the vehicle, several issues have surfaced. First, the roof trim came loose, which I had to glue back myself. Then, I discovered that the rear door handle was broken--a detail I missed during my inspection, so I had to fix that as well. And this morning, I realized the power steering fluid is definitely bad, which may require me to spend $2,000 to $3,000 to replace the pump entirely. It's evident to me that this vehicle was not properly inspected by a certified professional before it was listed for sale. The "computer readout" they provided, showing old diagnostic codes, was apparently from the previous owner, as they didn't even bother to run it themselves. I take full responsibility for trusting these people--Alvin, in particular, was great to work with--but unfortunately, this dealership refuses to stand behind their products. They are doing everything possible to avoid covering repairs that, in my opinion, should have been addressed before the car was listed for sale. Who sells a car with bad fluids, broken trim, and a faulty rear door handle--something that could have potentially trapped my kids? To make matters worse, although I paid for the warranty in full to cover issues like this, they are politely refusing to cover any of the repairs because they "aren't engine or powertrain related." While Alvin tried his best, he has no authority to make decisions for customers, which is frustrating. I wouldn't recommend this place to anyone. I wouldn't call my car a lemon since it does run, but the lack of accountability and customer support is unacceptable. The only reason I'm giving this dealership one star instead of zero is because of Alvin's efforts. So, thanks, but no thanks--save yourself the trouble and go somewhere else!

Beware. Here's my story - I found a car online, I'm quite a distance away - upstate New York, in…read morefact. But these cars are hard to find and this one was what I'd been looking for. The salesman, Alvin, was great and I felt he was trustworthy. He agreed to take the car to a nearby auto mechanic to double check it, at my expense. That checkup found serious issues, and the salesman got the dealership to agree to fix them. Why? I had a great, newer car to trade in. But today, when they finally got the parts and had it fixed, Alvin came in to work to find that instead of taking it for its final check at the auto shop, it had been sold to someone else yesterday. Yes, I was disappointed and I am not pleased. But since they used my report to make fixes to the car and sold it to someone else, it seemed the least they could do was pay for that inspection. The owner, Roger Tinsley, just told me he "wasn't doing that" and I "should have bought the car quicker." Since Auto Fleet's inspection didn't find any of the issues found, and they were the ones who said there was a delay in getting the repair parts, I find that an interesting argument. So - I'm out $250 and I don't have the car I thought I was getting this week. Don't make my mistake. Go find a place that isn't run like this one.

I want to start off by saying I found this vehicle online, and I fell in love with it. I called up…read morethe dealership to ask questions about it, and the lady that answered (Madison) was EXTREMELY patient and professional and answered every single question that I had about the vehicle's history, about the Carfax, about the auto check, about previous repairs. She gave me every answer. We texted back and forth for probably a week. I came down from NC and visited the dealership..I was blown away from the moment I got there..Madison came out of her office and greeted me, and warm transferred me to a salesman (Anthony) who got me all set up for a test drive. While I was waiting for Anthony to grab the truck and pull it up out of the rain.. I was able look around at their 1st class facility, I was able to play on their huge putting green inside the building.. they have everything someone with A.D.D. could keep busy with.. a Massage chair, a Barbershop there was even a jukebox, a kids play room, a car wash on site, a big fish tank, a massive piece of artwork on the wall mural of Jesus (was pretty cool), a dog park right outside the door...they have a cafe that serves food if you get hungry...even a food truck on property (and an Iced truck too!) But unfortunately, my test drive was during a monsoon, and I really couldn't get a good experience driving it. When I got back to the dealership I looked around inside the truck and found a number of issues, I wrote them down and before I even had a chance to ask about them ..I met Caleb the finance manager..he said we just got the truck on a trade in..and it hasn't even been cleaned yet, what are your concerns..i explained everything..he said yep! We'll fix everything.. He said we'll get started on it Monday, he had to order some parts, he and Anthony reached out to me periodically and kept me in the loop and let me know the progress.. we negotiated the price..and that was super easy, I asked and Caleb agreed.. there was no real haggling.. he just said yep! ...we discussed my trade in..he offered me double what he was supposed to...and I still asked for more...and he said..yep! We can do that!!.. when my schedule was super busy, they waited on me.. no pressure at all..no threatening messages..just a okay, " it's your truck, it's here when you're ready." Then when I was ready, they went to fill the tank with gas..and a check engine light came on..they called me and said..hey a CEL came on...we figured out the problem, we ordered the parts and it will be here next week... they saved me a trip.. called me when it was ready .. again no pressure. When I was available I went down to the dealership..and had to wait for Anthony to get there so Caleb handed me the keys and said, Go ahead and get you a better test drive, not in the rain...So I did..Came back everything was ready with the paperwork, I again asked for some proof of repairs..they provided. Then took me over to the Finance manager (Mathew) you know the "High pressure guy"... NOPE!!! He explained everything to me, he showed me some options for Warranties, and said.."you don't have to decide now, we'll give you 90 days to think it over", he even suggested that there are 3rd party warranties out there...Who does that??? How freaking awesome..what an awesome experience. I will recommend them to ANYONE..Best dealership hands down I've ever dealt with. Oh...and on the way home with my new beautiful truck, I stopped on the side of the road to add Sirius XM radio..and guess what they told me..."Dick Brooks Honda already added it for you as a gift, free for 90 days"... They are over the top!!!

We purchased/financed our 2025 Honda Pilot through Honda and have been very disappointed with how…read moreour recent service issue was handled. Our Pilot has approximately 21,000 miles, and the A/C suddenly stopped working. We brought it to Dick Brooks Honda and were told by Justin Dowling that the A/C clutch and coil need to be replaced. According to the repair order, the parts are currently "on backorder with no ETA." What was most disappointing wasn't that a part was backordered. We understand that parts shortages can happen. It was the response we received when asking what we were supposed to do in the meantime. We were given our vehicle back with no functioning A/C and essentially told by Justin that there was nothing they could do and that we would have to continue driving it until the parts became available. The loss of the A/C has also affected our ability to adequately defog the windshield in humid or rainy conditions, which creates a visibility concern while driving. This makes being told to simply continue driving the vehicle indefinitely without functioning A/C even more concerning. My husband called back and specifically asked to speak with management in hopes of finding another solution, especially since temperatures have been extremely hot and we have children who regularly ride in this vehicle. Unfortunately, management's response was still that there was nothing they could do and they trusted Justin's earlier assistance since he is the best in the service department. We weren't demanding anything unreasonable. We simply expected some effort toward a solution, whether that meant checking for the parts elsewhere even if they were not local, discussing a loaner or rental option (they told us that loaners/rentals were not an option), escalating the backorder through Honda, or otherwise helping a customer with a nearly new vehicle that is still under warranty. The lack of options was frustrating, but the lack of concern and effort to help is what was most disappointing. We have now had to escalate the matter directly with American Honda Customer Service and open a formal case ourselves. We also own a Toyota and have dealt with Toyota's service department on multiple occasions, and we have never been treated this way when dealing with a vehicle issue. The difference in the level of customer service and willingness to help has been very noticeable. This experience has seriously affected our confidence in returning to this dealership for future service or vehicle purchases.

I would not recommend this place to my worst enemy! My boyfriend and I went to look at a 2022 Chevy…read moreSilverado 2500. Unfortunately in the past we have been burned by other used shady dealerships much like this one, so we got an inspection before deciding to purchase. Upon inspection, they found that there was a steering gearbox leak. Once we gave this information back to the dealership, they said that this should have been caught by the dealership shop before putting the truck for sale. We were then were told that they would take $1,000 off of the price of the truck sold as is (why would anyone want to buy a truck that they would have to fix?). Absolutely not. Then, we were told that they would talk to the repairs department and see if they could get the truck fixed and we agreed that if that was the case we would happily purchase the truck. Unfortunately, 1 day later the truck was marked down by $2000 and the sales associate reached out and said "there was no leak" when you can clearly see that it is still leaking in the background of the photos sent. Obviously, the truck has not been repaired and they are just hoping to get it out the door by any means necessary. Coincidentally, the estimated cost and labor of fixing the issue was around $2000. All in all, integrity and transparency is everything to us and had they been willing to fix the problem, we would have happily did business with them. Save yourself the money and headache and shop somewhere that is not selling cars that they know need repaired.

Unfortunately Everything Sucks Here. From Sales To Service To Management, Bought A Truck In Summer…read moreSaid AC had been charged drove it to dealership and said it needed a AC Compressor lol window motor and new sunroof and back sliding glass and airbag sensor, warranty covered most of but the 4,800$ ac compressor and labor so yea literally screwed without a kiss. They Generally Speaking Are VERY BLESSED I LIVE IN FLORIDA, And I Have Money, Otherwise I'd Just Have TIME To FLY UP and Pay Them a Visit. But Jesus Says I Can't, But I Do Hope They Straighten Up, and Would Not Recommend Even Stopping To Take A Piss Here. Luckily Whoever Had My Truck Before, This Person Was A Tremendous Help. Unlike the dealership who literally would not call my Wife Back still a year later......experience is negative stars please someone fix the damn ratings so I can leave negative stars lol or half a star like on longest yard. Please and Thanks for your attention to these matters. lol save yourself some aggravation and go to CarMax lol my other truck came from there much smoother experience

I bought a Lincoln Continental here a few weeks ago. Victor was extremely polite and respectful…read moregave my wife and I privacy to discuss everything and did not rush us even though we were there after business hours!

Excellent overall experience. Great value for nice vehicles Very knowledgeable, honest ownerread more

Go see Suzanne! She has sold us 2 cars over the past year, and we have had nothing but the best…read moresales service!

From the owner: We specialize in "Buy Here Pay Here" on the lot financing with bank financing available as well…read more Our mission is to serve our community by providing affordable, quality vehicles that our customers can depend on. We are committed to providing our customers with outstanding service, not only when purchasing a vehicle but after they have purchased as well. We realize that it is not the vehicles we provide that are of value, but the customers we provide them to..... We have an outstanding reputation in the upstate for providing dependable vehicles with affordable payments and down payments. Every vehicle we finance comes with a powertrain warranty. 24 Month \ 24,000 mile service agreements are available as well.

this people is a scam they over price the labor and sometimes the parts too. if they see you don't…read moreknow about the mechanic then they will try to get all the money they can from you. example: they tried to charge me 1.100$ for replacing calipers... something that never goes over 600$ well... it that's with them. I paid over 3k for work they did to my truck and I thought it was for parts but when I saw the price for labor and time they " spend " it was crazy. for calipper 3 hours of labor ?????? who in this would take 3 hours changing Calipers

I recently visited Fred Anderson Toyota of Greer while shopping for a used Prius and had a mixed…read moreexperience. The staff were polite and respectful, but there were several issues with transparency and communication that made the process frustrating. Initially, I was sent photos of a different (new) vehicle than the used one listed online, and I noticed the VINs didn't match. I pointed this out, but it wasn't corrected until I was already in talks about pricing. After negotiating what seemed to be a fair price, I began my more than 2-hour drive to the dealership. About 20 minutes into the drive, I was informed that the vehicle in question was not the Limited trim but an LE--explaining a $6,000 price difference. At that point, they offered to discount a new Limited model by a few thousand dollars, saying the price difference between it and the used one would be around $3,000. That sounded reasonable--until I arrived and saw that the discount hadn't really been applied in a meaningful way. I also inquired about the college graduate incentive, and again, the total financed amount remained unchanged. It felt like discounts were being mentioned but not truly reflected in the numbers. My final MSRP ended up being about $37,000 before trade-in and down payment--higher than expected based on our conversations. To add some irony, the dealership advertises a 3-day, 150-mile return policy, which barely covers my round trip to the dealership. It's a nice gesture, but not very practical for out-of-town buyers like me. I did end up getting the car I wanted--although it wasn't fully loaded--and I'm happy with it overall. Still, I wish the process had been more upfront and accurate from the start. If you're shopping here, I'd recommend double-checking all the details before making the drive

Mike is a great honest guy quick affordable always go here for my needs on a jeep wouldn't go…read moreanywhere else

5 stars great staff great inventory they have all the major banks like a franchise store and have…read morean bank for any credit situation also

From the owner: Impex Pre-Owned LLC Is Upstate SC Premier Independent Pre Owned Used Car Dealer! We Offer Only The…read moreFinest Pre Owned Vehicles At Wholesale Pricing! Our Customer Service Is Just What You Are Looking For! We Offer Financing And Warranty's In House From The Nation's Leading Lender's. Stop By And See What All The Buzz Is About And Allow Us To Earn Your Business!

drove from CLT and the truck is great so far! Thank you to Sean and the team for helping me out!…read more I would recommend a friend or family member so far. will update in a few months if anything changes :)

Stopped by to look at a car and price was high for the market so walked away, then got told "you…read morelook like you're looking for a 3,000 dollar car." What?!