awesome ride great guy! comfortable on time.went out of his way to help me out! will use again!read more

Rick was great, he was the only taxi who would pick us up during the power outage at the airport,…read moreand literally saved our life! I was weary using a service other than Uber, but this guy is there real deal

Driver was very professional and got me to and from the airport with time to spare. Appreciated the…read morehelp with my luggage. The vehicle was very nice, and the booking process was simple. Will be using them more.

Courtney works hard for you. With no taxi service available ( like literally not a single way to…read moreget to the airport without walking) in Amarillo Texas and she made the drive feel like limo service. I highly recommend a service that is this cheerful at 6 am. Thanks q and d. You are the signature sauce to great service. Xoxo

I was needing a taxi in a hurry. The lady went out of her way to find a way to accommodate my needs…read moreat such short notice. But as it turned out I did not need their service after all and when I told the lady so, she was very gracious. Thank you

Made arrangements for a 3:45 am pick-up to airport. Flight was leaving at 5am…read moreNO ONE SHOWED NOR CALLED to say they could not pick me up. Called an über and thankfully made our flight -barely. Pretty frustrating when it's that early. I felt panic. Won't be using this company again.

They were on time but didn't wear masks or seatbelts. Vehicle was beyond filthy. Seats were covered…read morein pet hair.

My taxi was clean, on time, and the price was fair. I live…read morebetween Amarillo and Canyon and other taxi companies wanted to charge me $50 just to come to my location and pick me up then charge me the standard fare. Jack and sons family taxi service just charge me the going fair. They did not try to price gouge me or do anything disreputable simply because canyon does not have a taxi service. I will call them again.

Extremely disappointed with Uber support. I accidentally left my phone in the driver's vehicle and…read moreimmediately contacted Uber for assistance. I was told they would reach out to the driver, but I never received any follow-up or help recovering my property. I ended up having to track my own phone through the Find My app and physically go retrieve it myself. Thankfully I was able to recover it, but the lack of urgency and communication from Uber was frustrating. Situations involving lost phones should be handled much better, especially when customers rely on those devices for safety, work, and communication. This situation exposed a major safety issue with Uber's support system. I reported my phone missing immediately after realizing it was left in the vehicle. My live location was still actively moving with the driver while he continued completing additional pickups and drop-offs, yet Uber provided no real-time assistance beyond saying they would "attempt to contact the driver." Think about how dangerous that is. If this had not been a phone and instead had been a vulnerable passenger, injured rider, child, or someone kidnapped and unable to respond, the lack of urgency could have had serious consequences. There appears to be no meaningful escalation process when a customer reports a device actively traveling with a driver after a ride ends. I ultimately had to track my own phone using the Find My app and physically recover it myself because Uber support failed to provide timely help or accountability. This is bigger than a lost item inconvenience -- it is a serious customer safety concern that Uber needs to address immediately.

I tried to go into an app support because my Uber driver was very rude and unprofessional. He…read moreturned off his GPS and then marked my ride is complete when it wasn't and was refusing to let me out of the car until I threatened to call the cops, and then when he finally did let me out because he was afraid I was gonna call the police. He let me out in the middle of a highway . I am pretty sure he was trying to kidnap me because he was giving all the clear signs that he was trying to abduct me. When I went into the app support, they told me they would just remind him of their policy. Um , no! He does not need a slap on wrist , he needs to be fired, and you guys need to look into it. I tried to call a number that was listed as customer support and when I called, I was told that number was only for the drivers yet it was listed as "customer" support. Your driver support number is out there, maybe don't list it on your website as customer support.. very traumatic experience,and very displeased with how the company is handling it. I guess when you almost get kidnapped, the driver just gets a slap on the wrist and told it's OK.

If I could give a zero I would. For one thing, the driver missed the turn which I had reminded him…read moreof quite in advance. He then blamed it on the other cars not letting him in. He didn't even get over how they could let him in! I am on a fixed income every mile (penny) counts. To top it off I had to lift and then push the cab door to get myself out of the darn car, which is quite hard for me because I am elderly and disabled. Not impressed at all.

They have always been very helpful and on time. When they are running behind because of a previous…read morecustomer changing plans, they have called to let me know they are running late.