Came up to the Wal-Mart here in Quinlan,Texas. Came to get a fishing license. Stood in sporting…read moregoods 20 minutes as they called for a manager, he was at the front flirting and joking with the ladies at customer service. After asking about this everyone said, oh we did not know someone actual wanted fishing license. This store is the worse customer service and no one here cares, the date is 03/17/2026, the time is 20:15. No one cares in this store what you write on this site.

The manager should be fired for being cheap. This is the thinnest and narrowest toilet paper I have…read moreever seen. They should put a sign for Bring Your Own Toilet Paper (BYOTP).

3 stars because their customer service has went down since installing self checkouts…read more Todays experience: went in for monthly meat shopping. Putting my stuff on the conveyor, because i dont work there, cashier doesn't move it forward, so push it ahead so i can put the rest of my stuff up. Then she starts scanning, stuff is again building up against steak packages that i didnt want to tear. No bagger around.... So being the unpaid bagger, i start bagging my stuff before it gets damaged, because she isnt stopping, just keeps scanning and building up heavier groceries into the meat packages. No one comes to bag, so i end up bagging everything. So mad at this point. I then notice her scanning the on sale asparagus, which i tell her is $1.79/pd, she just says its per pound pricing. I tell her there are a total of 6. She puts her hands on one in the bag and scans and drops it on the belt. I clean my vegetables before storing, but still thats nasty. I pay, review the receipt, see a few errors. She comes over, as im now at customer service and asks if she made an error. I told her yes, she over scanned the asparagus, like i knew/watched her do and tried to tell her at the time. Its only $4.10, but its the point if her not caring about her job to do it right in the first place. I get my money returned and head to the fuel station. Put my card in, zero points. Receipt clearly says 229 points. So i out my phone number in, zero points. I take my receipt to the attendant, Patty. She asks questions, asks if its alright if i wait a few while she makes a call. She does so, gets me a temp number to use and says by tomorrow everything should be linked and correct. Patty, made this a 3 star experience instead if a 1. Patty, thank YOU, as i was already having a bad day/experience. Bring baggers back or at least have the cashier pay attention and bag as they go.

Clean store, well stocked and the employees are always helpful when needed! They have a great…read moreselection of groceries as well.

Awesome selection of produce. The store is clean, and the employees are very nice. The prices are…read morereasonable.

I am writing to express my disappointment with the customer service experience my girlfriend and I…read morehad at Fresh by Brookshire's on the evening of [insert date], around 7:40 PM. Earlier that same day, I was informed by a staff member that the pizza department closed at 8:00 PM. Based on that information, we arrived at approximately 7:40 PM to order a pizza. When we approached the counter, the young lady working there told us they were closed. There was no greeting or explanation offered initially. I explained that I had been told the department closed at 8:00 PM. She responded that they closed at 7:45 PM. Since it was still before that time, I asked to speak with the manager. The night manager, Graham, came over. Unfortunately, his demeanor was unwelcoming and dismissive. He stated that they stop taking orders at 7:45 PM. By the time he spoke with us, it may have been around 7:42 PM, but we were already at the counter before that time. No attempt was made to accommodate us or to clarify the discrepancy in closing times. Instead, the interaction felt rushed and unfriendly. My frustration is not just about the pizza, but about: * Inconsistent information given to customers * Poor communication * Lack of basic customer service and courtesy from management If the pizza department stops taking orders earlier than the posted or communicated closing time, that should be clearly stated and consistently enforced. More importantly, customers should be treated with respect and professionalism. I plan to follow up directly with the store manager, as I believe this experience does not reflect the level of service Fresh by Brookshire's should stand for.

You better look at the dates of the food you buy because it will not always be Fresh (sometimes…read moreexpired) they will change the dates on old meats and mark it up in price so when you see things with 2 or 3 stickers that's why

I would never work there because they're unprofessional and rude. I asked if they are currently…read morehiring and they took me back. They asked me questions, but they were very rude and unprofessional about it all.

you have to add time to your shopping, so you can check expiration dates…read more food that expired in 2023,should not be on shelves. put it on a half price clearance shelf. people talk about how high the prices are, at Brookshire'. to me, seems ,Ike 10 to 20% higher. that would be a problem for a family. I can afford higher grocery prices, but I expect quality food, thst is fresh. my son was in grocery business forv over 15 years. the lack of quality control is concerning.

It was the day before Christmas Eve (Christmas Adam if you will); and I needed to grab some steaks…read morefor our special dinner. The options at HEB are always fantastic so I made the drive out to Plano. While here I grabbed 5-6 different cheeses for charcuterie and sides, gift wrapping paper, and much more things that jumped into my cart. The staff were all HUSTLING to assist customers and the register lines were moving. I enjoyed my experience.

I had the one meat plate. For 3 ribs it costs a bit extra. Ribs are fine, smoked and well…read morepresented but I didn't get sauce and they don't have the self serve available any longer. I also had the brisket beans and fried green beans as part of my plate. Beans are awful and mostly liquid. I'll avoid those in the future. Fried green beans were okay. I truthfully have not found a side here yet that I like. Took 10 minutes to get my food. This place is okay but can't compete with the better options in the area.

The Cupcake Bouquets at the Walmart Bakery are AMAZING. They are delicious and Beautiful. For…read more$19.99 they make a WOW presentation for any event! No one of the party was aware that the Bakery sold these. It is my new GO TO for small parties

Be extremely careful about Walmart's bait-and-switch pricing. They advertise one price online, lure…read moreyou in, and then try to charge something completely different in the store. My experience on 11/18/2025 was a perfect example. I saw a Walmart ad for a Star Wars toy for $10. It was out of stock online but said "Pick up at store," and the Terrell, TX Walmart (Store #265) showed it in stock. I drove over an hour to get there. At the register, the toys rang up for $29 each! Almost triple the advertised price. Nowhere did the ad say the in-store price would be different, and the crossed-out "original price" online was $24.99, so even Walmart's own numbers didn't match. I asked an employee, assuming they would simply match their own advertised price. Instead, I was sent to the service desk, where I waited 20 minutes only to be told they WOULD NOT HONOR IT. They refused to match Walmart's own app price. Their reasoning was that Walmart online and Walmart the store are completely different monoliths. WHAT?!? WHY!?! I spoke with multiple supervisors--Kim, Andrea, and finally Daniel--all of whom repeated the same canned line: that online and in-store are "completely different" and they "can't do anything about online prices." This is absurd. Walmart's own policy says they match prices from Walmart.com, yet here they were pretending their own website belonged to some unrelated company. The corporate call center wasn't any better. I was told the issue would be escalated urgently and that I'd receive a call within 30 minutes. I waited 45, called back, and they had *no record of me at all*. After retelling the entire story, I was finally told that the store manager, Robert, would call me within three days. I left empty-handed after wasting my time, gas, and patience. This is FALSE ADVERTISING, plain and simple. As I told Andrea: How is a customer supposed to know that Walmart's advertised online price isn't actually the price? How is it acceptable to say something costs $10 online, then charge $30 in store? Why even list prices online at all if they bear no relation to what you'll be charged at the register? The whole thing feels intentionally misleading--a mechanism to pull customers into the store with low online prices, only to hit them with higher ones once they arrive. The three "managers" I spoke to acted like price matching or overrides are mythical concepts they've never heard of. Walmart is one company. Online or in-store, the price they advertise should be the price they honor. Instead, I was met with rudeness, inconsistency, and a complete lack of accountability. Terrell, Texas Walmart should be embarrassed by the incompetence on display today. I'm still waiting for a so-called "resolution," but based on how badly this was handled, I'm not holding my breath. *TERRELL, TEXAS WALMART SCAMMED ME.* They should have done a simple override and honored their own price. Ridiculous.