Schlepped in from Cruces for a Jeep I saw online. I knew it wouldn't last long with the price,…read morecolor, and features. They were super responsive and reached out almost immediately following my online inquiry. When I arrived, I was greeted and from there, everyone was lovely. No one was aggressive or pushy. I was prepared to leave if I didn't like how it drove or pricing was an issue or pricing for payment/percentage. My appointment was with Colton but because I was coming from Cruces and was about 10 mins late I was assisted by Frank who was great. He was transparent about everything. What their profit was. What could/couldn't be done. Because I don't live in Roswell and Cruces is a bit far, I didn't get the advantage of the oil change for a year but I'm not upset about that. Roswell is a bit of a hike from Cruces but it was totally worth the drive for this Jeep. Totally worth it. Super nice folks. They weren't pushy, aggressive, or trying to upsell anything for any reason. All things I can get behind and respect. Very happy with my decision and with them.

My husband and I have only purchased my vehicles from this dealership but my husband purchased a…read morebrand new Toyota Tundra 2022 never had issues with recalls before until Now we got a letter in the mail in January 2026 stating the engine had a recall ok that is something serious you would believe Krumland Toyota auto group would be doing everything they can to make this truck get its new engine!! Nope not in this case where in August 2026 the Manager for parts hasn't even ordered the engine nor try to resolve this issue and they only have 1 certified mechanic to do the job! You would think that manger would try to hire other certified mechanics to fix recalls not in this case, so I had to call Toyota Corporate to have them fix this problem and make it happen fast because it's been 8 months with no new engine, no time frame, no solutions nothing. So, Toyota corporate called a dealership closer to Roswell who could make this problem better and she did she was able to get us scheduled next week and there paying for our loaner and would have our truck up and ready within a week by 1 of the 5 certified mechanics at their Toyota dealership. All I have to say is POOR POOR POOR CUSTOMER SERVICE FOR THE PARTS AND SERVICE DEPARTMENT AT KRUMLAND AUTO GROUP!!!

We had our truck serviced by them they left of the oil cap. Because of warranty we have to go back…read moreand everytime we get a vehicle serviced they are rude we drop it off in the morning and it takes over 3 hours to get it back it doesn't matter it's that way everytime they dont take into consideration people need there vehicles for work. Another time we had a car get wrecked and it took them over 5 months to get the car fixed and we had to take it back 3 times for things still wrong with it. I love Chevy vehicles and the guys who sell the vehicles as I've purchased 3 vehicles from them But the service dept needs a lot of help.

Ever since I signed the contract and drove the truck off the lot, their attitude changed from happy…read moreand helpful, to annoyed and unwilling to solve some issues. After talking with several other customers this is not an isolated occurrence.

Found a car we liked online at this dealership. We were in Roswell on a Sunday, and the dealership…read morewas closed. Isabel sent us a text and asked if we wanted to see the car. She came up on her day off to show us vehicles. We decided to come back the next day to look at a couple of others. She gladly showed us several vehicles, and we found the right one. Process was painless with zero pressure. Juan Carlos helped us finish up the paperwork, and we were in our way. Would purchase again from this dealership any day. Go by and see them, they are great!

Roswell Nissan ran my credit report threw 12 banks. That's 12 hard inquires on my credit report…read moretook score from mid 600 to low 500 with there quest to make a sale. By the time I realized what the had done it was to late and the damage had been done. Sham on whoever did it. Your in finance and no better.

Best experience I've had at a dealership in a long time. My salesman chris is very knowledgeable…read moreabout the various cars I drove, very patient as I made my choice. No pressure from anyone. The financing department worked diligently to get me an awesome rate for my loan. They have a great lounge area so I could watch football, even had popcorn to go with a good game. Everyone was super friendly, easy to chat with. Highly recommended this dealership. It does take a long time to get the paperwork processed, but that's the nature of buying a car Thank you Roswell Hyundai Tammy

I live in Albuquerque and was visiting my high school buddy in Roswell back in September. I ended…read moreup buying a used 2016 Toyota Tacoma pickup from this dealer on 9/12/25. The sale and delivery was fine, it was later after I got back to Albuquerque that the problem arise with the finance dept. My loan process was fine, but I got a call from the finance dude requesting that I complete an emissions test. Since the truck was being registered in Albuquerque, an emissions test was required in order to complete the registration. They are not required in Roswell. I did this immediately, then emailed copies of the test, plus the copy of the receipt for $25. I was told I would be reimbursed. I called this guy immediately after emailing these documents to follow up that he did receive them. He affirmed that he had, and I quote, "I will personally walk this receipt upstairs and make sure the check is issued today." It's been 6 weeks today, and I still haven't received the reimbursement. I've been calling and emailing weekly, and again have been assured that he would "check on it." Still no check, zero feedback ever on the status, and my contacts being less friendly each week. I guess I'm to assume that I'm being blown off. Why not? They got their sale. I'm more than happy with my truck. I'm disappointed that I haven't been respected as a customer.

Got my car in this morning with a million dash lights on and no idea what was wrong. Ended up being…read morefaulty fuel injectors causing a misfire, and they got it in and fixed before the end of the day today even when I added a couple more services to it while it was there. Everyone was very nice as well. I would bring my car back here :)

The sleazy salesman said "This is a great vehicle!" However here I am several months down the road…read moreand the 2014 Jeep Grand Cherokee he sold me won't start. And the electrical system is completely dead, and local mechanics haven't been able to figure out what is wrong with it. NEVER buy a car from this dealership!

I been keeping track on this dealership"s inventory for a while now. Three months ago in March of…read more2024 I was looking at a white 2024 GMC Denali priced at a ridiculous price of $81,225 plus taxes. No special finance, no incentives no rebates...smh Today July 2024 I went to check and see if they had any drop in prices considering the Auto market is collapsing. And guess what? This Dealership still has their vehicles overpriced. Even after other dealerships across the nation had drop their prices significantly on this type of trucks, this dealership doesn't give a dam about customers. This dealership has their new or use vehicles marked up $10,000 to $15,000 over market value. Roswell, New Mexico is the worse place to buy a vehicle. You are better off buying out of state. You will still pay New Mexico taxes and fees no matter what state in the nation you buy in because you are a New Mexico resident. You always pay the taxes from the state you live in, not from the state you are buying from. Also, you are better off shopping online and comparing prices. You can get a better price up to $15,000 less. Stay away from Desert Sun motors in Roswell. They change their name to RICH MOTORS NOW. SAME CROOKS.

Ever since I signed the contract and drove the truck off the lot, their attitude changed from happy…read moreand helpful, to annoyed and unwilling to solve some issues. After talking with several other customers this is not an isolated occurrence.

Roswell Ford is a great place to have your vehicle serviced! Polite, professional, knowledgeable…read moreassociates. They keep their promises for an efficient, timely service call. I have a Ford Expedition platinum max and I love it!

I had my van towed here about 18 months ago when the motor shot a spark plug. This is a common…read moreproblem with the Triton Modular motors. In fact it happens so often that Ford makes a special repair kit specifically to address this issue. It took them a week to fix and I thought everything was fine. In fact I gave them a 5star review on a different platform. Well here we are less than 10k miles later and the engine started miss firing. After a bit of digging around we went to remove the spark plug that Roswell Ford repaired and the whole Helicoil came out with the plug. The plug and Helicoil were covered in rust and debris. It turns out that they didn't use the Ford Spark plug repair kit made specifically for this issue. They used an off the shelf Helicoil that isn't suited for this application. If you want to know how they screwed up keep reading. The ford Helicoil has a large flange around the top edge. The spark plug seats against that lip instead of against the engine. By using a Helicoil with no flange the spark plug was pressing on the engine and pulling up on the coil. Eventually this caused a leak that let water in and combustion out. There is no excuse for this type of shoddy work. Ford has put out numerous bulletins about this issue and how to fix it. A quick Google search yields hundreds of examples of this happening and being repaired correctly and without further issues. Yet here I am paying a different shop an additional several thousand dollars to repair this correctly and clean up the damage caused by the shoddy repair. I tried to have this work done at another Ford Dealer where it MIGHT have been covered by the Ford dealer network warranty but the only dealership within towing distance refused to work on a vehicle older than 2013. It would have been cheaper in the long run to have the van towed to Albuquerque and fixed at a reputable shop like Advantage Automotive or Morris and Comanche.

My consultant was Philip Malone 111 who was very familiar with the vehicle I was purchasing. It was…read morea pleasant experience going through the details of my 2016 Mitsubishi Outlander SEL. I recommend seeing Phil before purchasing your next vehicle.