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    Taste-Tea Drinks

    5.0 (1 review)
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    4 years ago

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    Michelle W.

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    HTeaO

    HTeaO

    3.3(7 reviews)
    12.1 mi

    Yesterday around 6 PM, I visited your store. Due to the busy drive-thru, I went inside and ordered…read moretwo mini-gallons of watermelon tea. After a lengthy wait that delayed my schedule. I was taking one to AZ on Sunday. I received my teas, grabbed them, and left. That evening, I poured half of one into a glass and realized it was the wrong tea. It was just plain sweet tea. The next day, I returned to the store, expecting a straightforward resolution as a long-time customer who consistently orders watermelon tea. When asked for a receipt, which I did not have, the manager, Lorraine Cobos (GM09), informed me it couldn't be their mistake because everything is labeled Copy uested the last four digits of my credit ca. -,. provided them. She then claimed that my last visit was in March, despite my visit the previous day. I showed her my bank statement to prove otherwise. Which she saw and then scoffed at. Despite all of this, she refused to replace my tea and berated me in front of her staff, using me as a learning opportunity by saying it was my responsibility to check if I received the correct tea and that's why they label them like they do. I know what | ordered. I only ever order watermelon tea. You have a great product and concept, and I am confident in your success. However, I strongly recommend reviewing the customer service skills of your general managers. As a GM myself, I was appalled by Ms. Cobos' actions and believe her treatment of guest warrants serious consideration and perhaps additional training.

    I go to HTeaO several times a week. The tea is always awesome! The workers are always friendly and…read morehelpful. If you go during happy hour you can get 1/2-priced drinks, and it is totally worth it. I highly recommend it!!

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    Taste-Tea Drinks - tea - Updated October 2026

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