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I'm very disappointed with the customer service I received during a recent consultation with Rice…read moreGlass. Jordan (JJ) came to my home to measure windows for replacement. At the start of the visit, I explained that I wanted measurements and pricing for individual windows so I could decide which ones to replace. His first response was, "Why did they send me out here if you're not even sure you're going to replace them?" -- which immediately set an unprofessional tone. We discussed replacing a window located within a rock exterior wall. A reputable builder had previously told me that replacing the entire window could be difficult and expensive because of the surrounding stonework. Jordan dismissed this concern and said the rock would not need to be touched. Since this conflicted with what I had been told before, I asked him to provide pricing for both approaches so I could compare options. He measured all the windows and later sent a total estimate. When I asked for the pricing to be broken down by window so I could make decisions, Jordan refused and said he would have to charge more to do that. This made it difficult to evaluate the project in stages, which was my original intent. There was also confusion about whether pricing for the window in the rock wall had been included. Jordan insisted I had told him not to quote it, which I did not. The conversation became unnecessarily argumentative instead of solution-focused. Additionally, I had to provide my email address three separate times because it was not written down correctly, which added to the frustration and made the interaction feel disorganized. When I called the office to resolve the issue, I was initially unable to speak with anyone else because Jordan answered the phone again. When I was finally transferred, the person I spoke with said he did not want to do business with me because Jordan had told him I had cursed him out -- even though he had not heard the conversation himself. The call ended with him hanging up on me. I also asked whether the company would guarantee against leaks if the window in the rock wall were replaced. I was told no guarantee could be provided. Overall, the interaction felt dismissive, disorganized, and unprofessional. I was simply trying to gather information and pricing so I could move forward with the project. Clear communication and basic customer service would have made this a very different experience.

We needed to replace the broken glass in the lower half of a second story 1931 window and Durham…read moreGlass made the appt for 2 days out (it wasn't an emergency) and they communicated about their policies and were on time on appt day! They provided a fair quote, we reviewed it and the crew replaced the window glass within a few hours. We were very pleased! They even saved a large (unbroken) piece of the historical "wavy" glass in case we have a small pane repair in the future. Very thoughtful!

These guys are the best. My store was broken into and the glass door was completely shattered. I…read morecalled Windows and Glass and Chad offered to come in to fix it, even though it was late at night. They did an excellent job and replaced the broken glass with a sturdier glass. They even cleaned up the shattered glass pieces on the floor, and the store front looked brand new. These guys are truly the best. I would 100% recommend.

So lucky I found Mendoza Services to help repair our home. Marvin the owner is very professional,…read morekind and recommends the best products and services needed for your home. He replaced rotting wood on one of my exterior doors, for an unbeatable price. He also shifted the door so that it closed properly and maintained communication throughout the process, he is kind and trustworthy. We will be hiring Marvin to also install new flooring in our home. I highly recommend Mendoza Services! Update: Marvin installed luxury vinyl plank flooring throughout our entire downstairs. He removed vinyl, laminate and carpet for the beautiful upgrade. The work was done professionally and with care for a very reasonable price. I highly recommend Marvin for any home improvements!!

From the owner: Mendoza Services, Inc. is a professional welding and custom fabrication services…read more We offer solutions for your home or office, In addition to new or repair metal welding work, we can repair or replace entrance doors, doors closures, damages storefronts, windows repair and Installations, and door accessories. We also offer an array of wrought iron work from scratch or repair such as iron railing, iron balconies,metal staircases, iron balconies, Iron gates, window security bars and more. We have been an established and popular company with an excellent track record for the best customer satisfaction, we have never compromised on the quality and the services provided to the customer. We believe in keeping the customers happy and providing them with products and services at a very competent price in all areas of Raleigh, Durham, Cary, Morrisville, Apex, Wake Forest and Chapel Hill, NC.

Jordan and crew are so talented! They just finished doing my custom sidelights for a front door…read morere-do. Just gorgeous! I found a design I liked on Pinterest and gave it to them and poof....they made it like magic! Just what I wanted and so beautiful. Can't wait for them to be installed! If you want inexpensive, however, this is not the place to go. Thanks, custom glass!

This little shop with studio on Glenwood Ave., up the hill from Crabtree Mall (AKA, C G & D…read moreStudios) is a little jewel of a place. It's where art meets function and they throw a party and invite all who appreciate such things to attend. My add-on work for a glass door from there was well taken care of. I now understand why the office manager, Pinto, has his quiet air of confidence. Things just get attended to: the client is listened to, options are explained, the work is well done. Before you go to a big box store for a specialty glass need, see what CG & D has to offer, just might be something beautiful, unique, yet still in your price range.

From beginning to end they did a great job. I had them put in a huge wall of Bi-Fold doors to our…read moreliving room. Kim did a phenomenal job of staying in touch, even providing builders info if I needed it. She ended up quoting me 3 or 4 different sizes and worked over the course of 3 months to keep project going. Very professional and helpful. When it came time for install, the guys worked hard and finished in one day instead of two as quoted. Feel great about the product and the fact that the company will stand behind it. Will definitely use company again for any glass project I will have.

Great delivery team! Easy and professional call to order and delivery our 60" glasss for a wooden…read moretable . Perfecr