The nice folks at Window Wise replaced 3 standard windows and a larger window for me just before…read morewinter. The service was excellent and price was fair.

We had several windows replaced and the windows for the most part were done correctly. I had…read moreglaze missing and asked if that was not part of the installation and got no answers back. After three attempts I gave up and post the average review. I would recommend you use a credit card, so you have dispute rights. Not answering a simple question because you got paid is uncomforting to see the least.

They arrived on time and did an outstanding job with the installation. They were very professional,…read moreexplained what they were doing , how to clean and maintain the granite countertop. We are very pleased with the whole experience. I highly recommend them.

We got both our kitchen and bathroom remodeled through Faris. It was a wonderful experience working…read morewith him. The attention to detail and excellent work ethic is what stands out for me. I would not hesitate to recommend The Countertop Guy to anyone that is looking for a good quality and value. Appreciate everything he and his team has done for us.

My daughter broke her bedroom window. She is a student in off campus housing at NC State. APL…read moreresponded quickly, extremely resonance pricing and excellent customer service. Within 24 hours the window was fixed. Could not say enough good things about this company, from their office staff to onsite technicians. Completely recommend.

Our family can not stop raving about Angel & his team! Angel came out to look at our window…read morereplacement project in our house. After talking with Angel about our specific project, he carefully listened, looked at our windows and wrote up a quote to replace 57 windows. We were very impressed with Angel & his team and his professionalism. We chose Angel to replace our windows. We were so grateful and pleased with his work and quality that we got a quote from him to replace seven interior doors! What an awesome well done professional job! The nice thing about Angel and Piedmont Glass & Mirror is they are licensed to take on other work besides just glass! As a building contractor Angel has been able to repair and build other areas I am interested in doing. I highly recommend Angel for any and all of your glass, window, & contractor needs! He is the most talented, professional, and kindest person I've met in a very, very long time! Angel is worth contacting! Highly recommend Angel!

I needed a large piece of glass for my new construction shower. Very professional, delivered on…read moretime and budget. Great team and product and would definitely recommend them.

If you're shopping around for shower glass in the Raleigh area you'll soon discover there are…read moremultiple companies that provide the service. If you only call one company, do yourself a favor and make sure its City Mirror and Glass. (not to be confused with City Glass and Mirror) Granted, City Mirror and Glass may not have the biggest showroom in the area but their service is top notch. I tend to be OCD when I'm considering making a purchase of considerable expense so I actually spent several weeks visiting all the top rated companies and showrooms in the greater Raleigh area interviewing employees and requesting quotes. Prior to my recent retirement I spent several decades working in every conceivable arena of home renovation market so I had the advantage of being familiar with county inspections, warranties, construction permits, state and county codes etc., I already knew what factors and options should be considered when buying shower glass, from the different types of glass, to the various water spot prevention systems being offered. I had each company come to my house, take measurements, explain what they could or could not provide and submit a formal estimate. Each company was given the same requirements as to what I wanted from the hardware finish to the desired height of the glass. I also maintained a detailed spreadsheet during my research so I could perform an apples to apples comparison between companies, their offering, prices and what they could or could not provide per my initial request. Fact, several of them bent the truth when explaining why their products or services were better than what other companies offered. Two of the companies interviewed said, due to the custom construction and layout of our shower "no shower glass company" could install glass the way I wanted." Four of them said they could provide "most" of what I wanted but the custom elements would be at an additional expense. Ramone at City Mirror and Glass was the only company that said they could provide all elements of my shower design without ever implying there was anything unusual about the layout Even more surprising, the price estimate I received from City Mirror and Glass was easily one of the better estimates I received and a bargain considering I got everything exactly the way I wanted. We have a custom designed Neo angle shower and were forewarned by "other vendors" to understand that Neo angle showers tend to leak around the door. As it turned out, I had nothing to worry about. Mike and Ce'sar (sp) like all the other employees as City Mirror and Glass were professionals. They took great care and time making infinite adjustments to all the panels and door clearances. We've now taken well over a dozen showers and are happy to report not a single drop of water has escaped our glass enclosure. Operating with honesty and integrity my wife and I were thoroughly impressed with the service provided by City Mirror and Glass. Highly recommend.

GREAT customer service, very thorough, and went above and beyond!…read more Ramon (owner) has a lot of expertise and I felt 100% comfortable with his design recommendations for my glass shower issues. I was building a new construction and our builder's glass shower contractors installed my shower door on the wrong side of the shower. This caused a huge issue because the shower door (opens outward) was right next to the master bedroom door (opens INTO the bathroom). I was stressed that the builder and his contractors didn't have immediate recommendations on how to fix the issue - they stated that since it was a frameless shower, the weight of the shower door had to be anchored to a wall and couldn't be supported on the other side of the shower on the 1/2 tile wall per original design. I spent hours on Pinterest and other sites trying to see how others would solve this issue. I found City Mirror & Glass on Yelp and spoke to Nora (front staff). She said to email pictures to Ramon and he would call me back. After he understood what the issue was, Ramon sent me a picture / example of a shower that he did that would solve the issue. Wow, all the stress immediately went away after talking with Ramon. Ramon even came on-site to do measurements in order to provide a detailed quote. He also let me know what other parts of the shower would need to be replaced, including exact number of tiles and the shower curb...which I hadn't considered! When I got the quote, it was very reasonable. Ramon also had a tile contact who I could hire separately, and offered to manage the timing for both if I hired both of them to do the work. In the end, our builder agreed to fix the shower issue with his original contractors, so I did not need to hire City Class & Mirror (this time). However, if I ever have any shower issues in the future, I would definitely hire Ramon. His expertise, honesty, and fair pricing was extremely appreciated.

I sent in an email asking if we should make an appointment, the response I got was " Yes, that…read morewould be an excellent option. We can review available stock options and, if sizing permits, also consider any suitable remnants. When were you thinking of scheduling this?" I told him Saturday at 11am would be ok and he confirmed. Then Saturday 1/10 we get to the showroom and we were told the remnant warehouse is closed on the weekends. POOR communication and it almost seemed like since he was busy with someone else when we came in our small project wasn't even worth his time.

Great service! The staff was very helpful in choosing countertops. Install went beautifully.read more

I am simply overjoyed and nearly in tears. I have the most beautiful counters and the best…read moreexperience with this company. I hired K Alexander Kitchen and Bath Designers to renovate my kitchen. I had formica Laminates but wanted to update my counters to Quartz. I'd interviewed other companies but thought with a design firm, it would be less stress, a one-stop shop, and they would do the heavy work for me. I've not had the best success with renovations. Being a single female, it is common knowledge that we are usually victims of predators, and for those experiences, I don't go half-cocked but try to be as informed as possible. Even doing due diligence, I still found myself in a 4 month nightmare. They subcontracted with Natural Gallery Stone Kitchen and Bath, and it was an absolute nightmare. I expressed strongly to them that I was having Ankle replacement surgery September 3 and wanted to have it done prior. We discussed this in the latter part of April and began in May. I have been without a working kitchen since then. It wasn't money because I paid upfront and in full. Natural Gallery took their sweet time. The fabrication was terrible, the hole for the faucet wasn't centered and the stone's sheen was inconsistent. It was a high gloss stone but the fabrication caused matte, rough and inconsistent textures. Not to belabor the problem but I was so stressed that I became ill. I thought that I would still be without counters, a sink or a finished product that it flared my Lupus. I was washing my dishes in the bathroom. I literally prayed and was directed to The Countertop Factory. I'd just left a company on Glenwood Ave that I was unavailable, detached, and wouldn't return calls. I sat in a gas station parking lot crying. I Googled Countertop installers, and right down the street is The Countertop Factory! I spoke to a lovely person named Haven. Haven was empathetic and kind. I met with her the very day. I was shown stone and different edges. I also met Nick and Erick. We came up with a game plan. Within 2 weeks of my initial meeting, I have a beautiful kitchen that I'd still be waiting for with the other company. Chris and Michael came today and meticulously installed the cabinets. Every effort to detail was met. Wes is a supervisor. He is direct but considerate. I was so nervous about the job but he promised to take care of me and he did just that. It I'd hard to find companies that care. Workmanship, craftsmanship, and pride are a thing of the past in most cases, but I was blessed to have found a company that puts their customers first, and their reputation for excellence is well earned. The cost is worth every penny because you get what you pay for. If it seems like I am gushing, it is because I am. I highly recommend them! I appreciate everything that this company and the staff has done for me.

I own a Pulte Home. If anyone knows anything about Pulte, I would rather go homeless than buy…read moreanother home from them. My kitchen sink fell after only being in this new house less than 3 years. Pulte would not cover any repairs and told me to contact the Countertop Factory who installed my countertop and sink. Of course, I was leery of using them to fix the problem. I have owned 3 newly built houses in my lifetime and have never seen a sink fall. I hired a different company to reinstall the sink. I contacted Eric at Countertop and sent him pictures and told him I was having a different company reinstall the sink. Eric contacted the owner and Countertop agreed to pay all my expenses in reinstalling the sink and reconnecting the plumbing. All I can say is the company did the right thing for me. Give them a chance.

I had a very clean and quality kitchen built for this company. Thanks Cabinet and closet depotread more

I purchased plain white shaker cabinets in 2019 from Cabinet and Closet Depot on the recommendation…read moreof my contractor, Reno-Pro. At first, everything seemed fine. But almost immediately afterward, the cabinets started bubbling and peeling--despite the owner claiming they were solid maple. I reached out to the owner repeatedly, and he ignored every single message. Only after dragging my contractor into (Reno-Pro) it did he finally bother to call me back. His excuse? That the damage was my fault because the cabinets are supposedly only meant to be cleaned with a dry cloth. If that's truly the case, why on earth would he recommend them for a kitchen? And why did he originally tell me they were solid wood? After several attempts to get answers--plus leaving a negative review--he reluctantly replaced a few doors. He even showed up with his secretary, who parroted his claims despite never being part of any previous conversation. A year later, the exact same problems are back. The cabinets are bubbling everywhere: top, bottom, sides--you name it. The quality is absolutely unacceptable. If these cabinets can't withstand basic, minimal cleaning, the owner should have been honest from the start. I would have gladly paid more upfront instead of now facing the cost of replacing my entire kitchen. This company is interested only in making a sale, not in providing a product that lasts. Save yourself the headache. Do not support this business. You get what you pay for--and in this case, what you get is complete garbage.