I bought a chest of drawers . When I got it home and removed it from the box the wood was cracked…read moreon the door . I returned it and they delivered me a new one shortly after I made it home ...No muss no fuss .

Super clean and organized! Amazing customer assistance and with a smile WoW! Who does that these…read moredays.

From casual to gorgeous. Various types but no so many compared with big chains…read more The staffs are really friendly and don't bother following customers, which I really like. They have Furniture for Less No.2 close there. I did not check it out though.

the place is not good at all first of all the workers are not it they have a lot of attitude they…read moreare rude and having an attitude for no complete reasons.

I'm not too happy with this place. After coming in yesterday and buying a new mattress the salesman…read moresaid his truck would be coming in yesterday or today and he'd call us when our mattress came in. I called at noon because I hadn't heard anything and he told me his truck was "delayed" and our mattress wouldn't be in until monday which isnt acceptable as my husband wouldn't be here to pick it up. I got put on hold and he miraculously found the mattress we had ordered. Which I found to be a little shady, I think in the future when we need another mattress we will be avoiding this place.

Super frustrating experience recently…read more I'll start with the good: we like our dining-room table, chairs and bench. The meh: the couches aren't that comfortable. The bad: customer service, as many have pointed out. We bought a couch, loveseat and dining room set. We also purchased the protection policy in case there was any damage to the items for five years. The table was delivered with a major scratch down the center, and when I tried to call they never answered the phone, ever. I now think this is their ploy to get you to come into the store physically. Then we moved to Germany for three years and obviously we couldn't do anything about it so sort of just let it go. Then we moved back to the States, but this time to New Hampshire. There is no value city furniture within 6 hours of us. Shortly after we moved back I got two phone calls and two emails telling me that I didn't ever use our protection plan so I had $360 to spend as a redeemable voucher. I said ok and told them I didn't live close to a store and they said no problem; you can shop online. I waited a while and couldn't find anything I really wanted. Not much was within the $360 price range anyway and I wasn't going to spend $400 to "save" $360. Eventually I did find two mirrors we could use and would only be out of pocket by $30. So I tried to use the voucher and it turned out to be very difficult to use. I explained to at least six employees what had happened. Oddly, even though they had called and emailed me so clearly had my information on hand, whenever they tried to look it up via that information, it never worked. I would tell them I had a voucher number but that; too; doesn't work to look it up. I spent many hours online; and on the phone trying to get it to work. They ultimately did say I could ship it to my son who is within their shipping radius in Philadelphia. So I went to pay the difference of $30 and when it was all said and done she said "congrats, you can pick up your items in store on February 9th."! I was told it could be shipped but at that point it seemed like an irreversible task. She obviously missed the part where I said I was in New Hampshire and don't have a store near me. Now I have to find a friend to go get these mirrors for me and hold them for me. Obviously they just want people coming into the store, this whole free voucher seemed more like a gimmick in the end and I have little faith given how this has all gone down so far that when said friend does go, that she will walk out of the door with the items purchased. There just always seems to be a glitch somehow. I'll reserve judgment until she does go pick them up successfully but color me unimpressed thus far.

This is a really bigger store. Lots of oversized couches…read more You have to really look hard for couches that would fit into an apartment. They had one of those massager chairs and it was spot on relaxing. I didn't feel like I was being overly hounded in bathe store. There was plenty of workers.

I highly recommend this business because I have purchased many high-quality items over the years…read morewithout complaint. However, this time I had the pleasure of meeting Ms. Cynthia Garshong. She is friendly, courteous, very knowledgeable about the products, and answered all my questions. Larry Brown

I love Havertys furniture as it is well made and beautiful. The salespeople don't pressure and are…read morekind.

I had a wonderful experience at Ashley Furniture. My salesperson, Juan Saenz, was extremely…read moreknowledgeable and helpful throughout the process of purchasing furniture and a mattress. He took the time to answer my questions and made the entire experience smooth and enjoyable. If you're looking to purchase furniture or a mattress, I highly recommend asking for Juan. He's definitely the person you need to see!

I contacted customer care via email and send pictures. Their helpful response: "Leather peeling is…read morenot covered by the Manufacturer Warranty as this is considered normal wear and tear. Therefore, we unfortunately will not be able to assist you with this". They considere peeling leather in under 9 months to be normal. This is not a heavily used chair. They obviously use cheap materials and do not stand behind their own products. Also, the protection plan is a waste of money. Do yourself a favor and shop elsewhere.

When we first started trying to furnish our house from scratch after living in an RV for 15 years,…read morewe were quite unhappy to discover that most furniture is sent to you in a BOX and you have to assemble it! DIY furniture is definitely not what we had in mind. So, I started looking for companies that would deliver and assemble and was so fortunate to find Z&R Furniture. We bought several pieces of a bedroom set from this company, and they were delivered and set up today. This is an absolutely stellar company! I was having trouble ordering online, and they messaged me and said to just call! So I did. They were very nice, and completed my order over the phone, with no issues at all. Excellent communication throughout the entire process, even when I emailed them worried that I might have inadvertantly ordered the wrong color. They emailed me back immediately assuring me that I ordered the one I wanted. They let me know when they expected the shipment, and also when they received the shipment, and that they would be out the next day to deliver and set it all up. They called in the morning to let me know they were on the way, arrived in the time frame that they told me they would, and were so very kind and professional. I would go out of my way to do business with this company again, instead of ordering elsewhere. Professional, kind, courteous, and genuine with superior customer service.

I would NOT recommend Z&R Furniture -- aggressive sales experience and disappointing customer…read moreservice I purchased Southern Motion furniture from Z&R Furniture, and while I have been impressed with the quality of the Southern Motion furniture itself and the professionalism of the delivery team, my experience with Z&R's sales process and customer service has been extremely disappointing. The problems started during the sales process. The sales approach was excessively persistent and, in my experience, became uncomfortably high-pressure and coercive. I was repeatedly pushed toward making a purchase, and the experience became uncomfortable enough that I now believe this is the point where a customer should simply walk away. A furniture purchase should not feel like you're being pressured into making a significant financial decision before you've had adequate time to evaluate the product and price.Unfortunately I was not on my 'A game' the day I visited Z&R - and the sales team AND OWNER took complete advantage. My strongest advice: do not sign the sales receipt until you are absolutely certain you are ready to purchase. My experience was that once the sales receipt was signed, Z&R would not allow me to cancel the purchase even though they did not provide the documentation they promised. Knowing that beforehand would have significantly changed how I approached the transaction. I was also led to believe that I was receiving a substantial discount on the furniture. After eventually obtaining the actual product information and doing my own research into the specific Southern Motion models and configurations, I have serious concerns that the price I paid was not consistent with the level of discount that was represented to me at the time of purchase, nor was it comparable to other companies who openly place their purchase price online. This is where the lack of timely product information became a major issue. I repeatedly requested the actual manufacturer model numbers, SKUs, and product specifications for the furniture I had purchased. That information was not provided in a timely manner -- and by "not timely," I mean I literally did not receive the information until the day before my furniture was scheduled to be delivered. That delay was particularly problematic because without the actual product specifications, I could not independently research the furniture or compare prices with other Southern Motion dealers while I still had an opportunity to make an informed decision about my purchase. Had I been given the model numbers and specifications when I requested them, I could have researched the exact furniture, compared legitimate dealer pricing, and evaluated whether the discount I was being offered was actually competitive before the furniture was delivered. There was also a significant problem with communication surrounding delivery. My furniture was delivered outside the estimated timeframe I was originally provided, yet I received no proactive communication or follow-up from Z&R explaining the delay or providing an updated delivery timeframe. I had to pursue the information myself rather than receiving the level of communication I would expect after making a substantial purchase. To be fair, I want to make an important distinction: the Southern Motion furniture itself appears to be high quality, and the delivery team was professional and did a good job. My concerns are with Z&R's sales practices, pricing transparency, communication, and customer service, not with Southern Motion or the people who ultimately delivered the furniture. My experience has left me with the impression that Z&R is much more focused on closing the sale than taking care of the customer after the sale. If you're considering purchasing from Z&R, my advice would be: Do not let yourself be pressured into making a decision. Do not sign the sales receipt until you are completely certain you want to purchase. Get the manufacturer's exact model numbers, SKUs, materials, colors/leathers, and specifications in writing before signing. Research the exact products and compare prices with other dealers before committing. Get a realistic delivery timeframe in writing and ask how delays will be communicated. Don't assume that a large "discount" necessarily means you're receiving a good price -- verify the actual market price yourself. For me, the biggest lesson is simple: when a sales process becomes excessively persistent or makes you feel pressured into buying, walk away. You should have enough time and information to make an informed decision about a major purchase. I really like the Southern Motion furniture and had a positive experience with the delivery team. Unfortunately, those positives don't overcome what has been a very frustrating experience with Z&R Furniture's sales practices and customer service.

Every time I visit my daughter in Woodbridge, I HAVE to visit this thrift store. Great deals, very…read morewell organized, and sometimes even a surprise discount.

My mom and I visited B-Thrifty a couple of Sundays ago, and the customer service we received was…read moredisappointing enough that I wanted to share our experience. I asked our cashier, "Joe," if I could enter my phone number for any discounts or to accumulate points toward membership benefits, and he rudely said, "It's too late." When I asked what he meant, he repeated that it was too late because the store was closing and he couldn't allow me to enter my number, even though it wasn't 7 p.m. yet, the store was still open, and there was still a line of customers checking out. I wasn't asking for anything complicated, just to enter my number on the keypad right in front of him, ring up our items, and check out. I also asked if my mother could sign up for a membership, since I'd been raving about this store and she was excited to join. He said no to both. I was genuinely confused because he seemed annoyed with us, and we hadn't done anything to him. Confused, I asked for a manager. It wasn't a miscommunication, since Joe spoke perfect English. I just genuinely didn't understand the refusal. While waiting, I overheard another cashier explaining the day's color-tag discounts and promotions to a different customer. Joe never offered us any of that information. We were met with rudeness and dismissiveness from him. When the manager came over, she had an attitude and talked over me as I tried to explain what was going on. She said Joe meant "there's no deals on Sundays" and pointed to the sign. I told her I already knew that, I can read, and I've been a member there for years. I was trying to explain that Joe had refused to let me enter my phone number, sign my mom up for a membership, or tell us about the color-tag discounts, claiming it was too late because the store was closing , even though there were still people in the store. The manager's response was that if we needed discounts, we should come back Monday through Thursday, which missed the point entirely and left my mother and me feeling like we'd been stereotyped as customers who were only there for discounts. I've shopped at this store for years and brought my mother because I wanted her to love it as much as I do. Instead, the visit left us feeling dismissed and stereotyped over what should have been a simple, friendly interaction. Joe and the manager were rude and unwelcoming, which made us so uncomfortable. A little patience and basic courtesy would have made all the difference. Please work on your customer service.